Serta
Mattress Ratings & Reviews

93/100

Excellent

Based on 127k real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.5 Years

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.5 Years

Shop this Brand

on serta.com

Not sure this product is right for you?

Take the

GoodBed Match Quiz

Write a review of this product

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127k total ratings, 541 with reviews

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Sam SLethbridge, AB

Review left on Jul 13, 2013

No support

We decided to try this mattress out after sleeping on a tempurpedic for the last 5 years - bad move! My husband doesn't mind it, but it is way too soft for me. At first it feels like the Tempur Cloud Luxe bed, and I was hoping it would support my back after the initial sinking in feeling like the Cloud Luxe, but unfortunately that wasn't the case. I haven't had a sore back when I woke up for 5 years, and the last few nights sleeping on this bed I have had a sore back every morning. It does stink when it first comes, but so did the tempurpedic, and I think the smell was probably better with the iComfort, but it does go away in a day or 2. Bottom line: this is going back and we will be getting our Tempurpedic back so I can wake up without back pain again!

This review is for Serta iComfort Directions Acumen

Owned for: Less than a month

Condition: Don't know

25 - 34 years old

Female

Back Sleeper

100-150 lbs

Prefers Somewhat Harder

See full review

Jon BWebster, NY

Review left on Jul 2, 2013

Too warm in the Summer

We bought the iComfort Insight because of the claims that it will sleep cooler than other memory foam mattresses. It was fine during the fall and winter when we bought it, but as soon as summer came. We found that it slept much warmer than are conventional mattress did. As far as the comfort is concern. The first week I thought it was the greatest mattress that I had ever slept on. Then I started to notice that I would be slowing sinking deeper into the mattress during the night. This sinking into the mattress made it a lot harder to roll over and to get out of the bed. This mattress might be OK if you weigh 100lbs or less and like it warm in the summer, but to anyone else, I can not recommend buying it.

This review is for Serta iComfort Insight

Owned for: More than 3 months

Condition: Moderately worn

55 - 64 years old

Male

Side Sleeper

150-200 lbs

Prefers Somewhat Harder

See full review

Ann SInman, SC

Review left on Jun 22, 2013

Trapped in bed

This mattress broke down in less then 6 months, it's all my wife and I can do to get out of it in the mornings. Had the mattress technical people come out to look at it. They laid a 1 inch square wooden block on the mattress to measure the Depression and took a picture. I laid a bowling bowl on it and told them to take a picture. They said their procedure was the wooden block that weighed less than an ounce.

This review is for Serta Perfect Day

Owned for: More than 3 months

Condition: Completely worn

55 - 64 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Harder

Official Response

Ann- We are sorry to hear that your are unhappy with your mattress and customer satisfaction is very important to us. We can assure you that we do follow the guidelines laid out in our warranty. It is normal for there to be slight impressions as it is considered normal wear and anything pass that threshold would be considered for replacement.

See full review+ 1 comment

Tom SCouncil Bluffs, IA

Review left on Jun 20, 2013

Not happy

When I purchased the bed I was in heaven now I am sinking into hell.I bought the mattress in April of 2012, now a little over a year later I can't find a firm spot on the bed . I sometimes sleep crossways in the bed seeking support . Complained to store I purchased from and they ran a string hooked to a couple plumb bobs across the the bed and said not enough sag to warranty . I spent over two thousand dollars for a bed that in a year is like sleeping in quick sand and I am stuck with it . Tom in Iowa

This review is for Serta iComfort Genius

Owned for: More than 3 months

Condition: Completely worn

55 - 64 years old

Male

Back Sleeper

200-250 lbs

Prefers Somewhat Harder

Official Response

We're very sorry to learn that you are unhappy with your iComfort mattress. We take product quality and customer satisfaction very seriously and follow what's lined out in out warranty.Our iComfort models do have different levels of firmness which range from very firm to very soft. While it is normal to have slight impressions within memory foam, it may be possible that the model chosen was a softer mattress.

See full review+ 3 comments

Andrew JToronto, ON

Review left on Jun 16, 2013

Junk, very poor durability

The foam elements shifted resulting in very poor support on the edges. As a result the mattress tends to constantly try to roll you out of bed.

This review is for Serta Trump Home iSeries Trevi Plush

Owned for: More than 3 months

Condition: Completely worn

55 - 64 years old

Male

Side Sleeper

200-250 lbs

Prefers Somewhat Harder

Official Response

Andrew- We hate to hear that your are having issues with the Trevi. Please connect with the retailer where you've purchased to have an agent inspect your mattress to see if it can be considered for replacement. If further assistance is needed, please connect with us at SertaCare@gmail.com.

See full review+ 1 comment

Tim DAustin, TX

Review left on Jun 9, 2013

From GREAT to HORRIBLE

We bought the new Revolution Icomfort by Serta from Mattress Firm January 2012 on the recommendation of the salesman (Joseph Sabino). He told us that after the break-in period that we would find the mattress would contour to our body and give us the support we're looking for. In the beginning the mattress was firm and as it broke in became very comfortable - at first. The mattress continued to breakdown, sag to the point that I now sleep in a hole. My back hurts terrible when in the mornings. Considering that I had back surgery and need support, I am extremely disappointed in the quality of the material. I have not had a good night's sleep in months and being that I am warm nature and though salesman told us the material in the mattress was design for folks like me, not true. I find myself sleeping on top of the sheets as I am burning up. I definitely cannot recommend this mattress for folks like me that require support and cool environment for quality sleep. Not to mention the manufacturer's warranty does not do justice for internal sagging. As the mattress returns to form but, it does not hold its' form. Tells me the manufacturer uses substandard materials to not stand behind their quality. Most assuredly is frustrating to have spent $1,700 for a mattress that 17 months later we need to replace. Would not purchase another mattress from Serta. If sales people at Mattress Firm are aware of this issue and do not advise their clients, shame on them and should be boycotted.

This review is for Serta iComfort (Pre-2017)

Owned for: More than 3 months

Condition: Completely worn

45 - 54 years old

Male

Side Sleeper

200-250 lbs

Prefers Somewhat Harder

Official Response

We are sorry to hear that you are unhappy with your mattress, especially since we have so many customers who enjoy it. We can assure you that we take customer satisfaction very seriously. You may find that an innerspring mattress would better fit your comfort needs. It is normal to have small impressions within the mattress to a certain point. This would be considered normal wear and would need to sag pass the threshold laid out in the warranty to be considered for replacement.

See full review+ 1 comment

Tiffany MFountain Valley, CA

Review left on Jun 6, 2013

Now I have scoliosis

This bed does not support, and I only weigh 130. It's not like I weigh that much excuse the sagging in this bed. It settles in so low after only a year. I was only 28 when I found out about the scoliosis and was told that it could be caused by a sagging bed. Think braces. They set your teeth. So it makes sense that if your back is positioned crooked for 8 hours while sleeping it could cause a crooked back. Worsened back and neck problems for my husband and I after getting this bed. Unable to warranty it because it's not sagging 1.5 inches when were not on it. That's a ridiculous warranty term. Don't buy Serta!

This review is for Sertapedic (Pre-2017)

Owned for: More than 3 months

Condition: Completely worn

25 - 34 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Harder

Official Response

We thank you for your comments and assure you that we take product quality very seriously. We are sorry to hear about scoliosis, however sleeping positions do not cause this medical condition. There are general mattress recommendations for scoliosis as sleeping positions can cause discomfort. Regarding the sagging, anything under the 1.5 inch threshold for your mattress would be considered normal wearing.

See full review+ 2 comments

Chuck BWarren, OH

Review left on Jun 6, 2013

Fell like I am sleeping in a ditch

Both sides of this mattress have sunk in. It feels like I am sleeping in a ditch with a high barrier between the wife and I.

This review is for Serta

Owned for: More than 3 months

Condition: Completely worn

55 - 64 years old

Male

Side Sleeper

200-250 lbs

Prefers Somewhat Harder

Official Response

Thank you for bringing this to our attention. Please email us (https://www.serta.com/contact/) for assistance.

See full review+ 1 comment

Jim MVisalia, CA

Review left on May 29, 2013

WHat the salesman won't tell you

I hate this mattress. I like a firm mattress; we got the firmest one available. Felt great at the store. The salesman didn't explain anything about a "break-in" period, whereas, after a while the mattress gets softer and softer. While you sleep, the mattress will compress forming a deep trench tour body lies in. If you want to roll over, you have to wake up enough to lift yourself out of the trench &/or flop over. This trench eventually "bottoms-out" against the foundation; negating the form fitting effect. Unless you weigh 90 lbs like the model in the other brand's ads, you will experience the same thing. Additionally, if you sleep on your side, your mid-section & thighs (which are heavier than your lower legs,) will form a "v" trench in the foam. This puts negative pressure on the lateral and medial ligaments in your knees. Care has to be taken not to move in such a way as to hurt them while you sleep.If I hadn't spent so much on this, I would have replaced it by now. OBTW, the return period for the mattress was just under the length of the manufacturer recommended break-in period...Still waiting for a really great nights sleep. P/S, my back hurts worse with this than with the one it replaced.

This review is for Serta iComfort Insight

Owned for: More than 3 months

Condition: Completely worn

45 - 54 years old

Male

Back Sleeper

150-200 lbs

Prefers Somewhat Harder

See full review

Mike DNew Braunfels, TX

Review left on May 29, 2013

Sags, and NO Support after 4 months

I purchased a Serta, iComfort Genius, King Mattress and foundation on November 20, 2012. After four months the foam is soft, saggy and offers no support. Mattress Firm sells this bed as a firm bed which it was for a few months. I filed and paid $25.00 for an inspection,a man came out and put a string across the middle of the bed and found a 1/2"sag. I told him it was a foam bed and I had been out of the bed for 7 hours. I asked him to push on the part of the bed I sleep on and feel how soft the foam had become. He said no. I only measure the sag. I explained that they were missing the point. You can feel the difference in the foam. It gives like an old hotel bed and offers no support. I then called Mattress Firm and explained that the foam recovers after you get out of it but the foam is no longer supportive and sags when you get on it (I weigh 200 lbs.). The service rep told me comfort is not a warranty issue. He told me to Call Serta and I did. Then Serta said they do not handle warranty issues unless there was no store involved, and I needed to contact Mattress Firm. DO NOT buy a Serta iComfort Genius because it loses its support in a very short time. DO NOT buy from Mattress Firm because they will not deal with the problem.

This review is for Serta iComfort Genius

Owned for: More than 3 months

Condition: Completely worn

45 - 54 years old

Male

Back Sleeper

150-200 lbs

Prefers Somewhat Harder

See full review+ 1 comment

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Serta
Mattress Ratings & Reviews

No support

Too warm in the Summer

Trapped in bed

Official Response

Not happy

Official Response

Junk, very poor durability

Official Response

From GREAT to HORRIBLE

Official Response

Now I have scoliosis

Official Response

Fell like I am sleeping in a ditch

Official Response

WHat the salesman won't tell you

Sags, and NO Support after 4 months

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta Mattress Ratings & Reviews

No support

Too warm in the Summer

Trapped in bed

Official Response

Not happy

Official Response

Junk, very poor durability

Official Response

From GREAT to HORRIBLE

Official Response

Now I have scoliosis

Official Response

Fell like I am sleeping in a ditch

Official Response

WHat the salesman won't tell you

Sags, and NO Support after 4 months

Serta
Mattress Ratings & Reviews