Serta
Mattress Ratings & Reviews

93/100

Excellent

Based on 128k real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.5 Years

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.5 Years

Shop this Brand

on serta.com

Not sure this product is right for you?

Take the

GoodBed Match Quiz

Write a review of this product

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128k total ratings, 544 with reviews

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Traci GBerrien Springs, MI

Review left on Oct 27, 2013

DO NOT BUY THIS BED! Insight model

I spent way too much on this bed and I am now stuck! This bed is very hard, like sleeping on a board. The foam does not give at all. I sweat all night long due to the heat that is generated from this foam. It is horrible. Since I bought this bed I have had to start wearing Icy Hot patches all night long just to stop the pain in my back and neck. Believe me there is nothing medically wrong with my body. It is horrible. I use pillows to buffer myself from the mattress and bed and now am considering spending 400.00 on a gel mattress topper. UGH. This really stinks. Of course, I am stuck with this mattress. I have even taken to sleeping on the floor and couch due to there being no give at all in this "foam".

This review is for Serta iComfort Insight

Owned for: More than 3 months

45 - 54 years old

Female

Back Sleeper

100-150 lbs

Prefers Medium

See full review

Laurie ACouncil Bluffs, IA

Review left on Oct 19, 2013

both good and bad...

Very comfy but after 4 weeks our k size has indentations on my side and husbands. You can see it after I make the bed. Also has a lump down the middle. Im not sure what it will look like after a few more months. Traded in an icomfort celebration after 30 days for this one. It was hard as a rock. Wouldnt buy certa again, but they wouldnt give a cash refund or we would have run!

This review is for Serta Bellagio

Owned for: 1-3 months

Condition: Like new

45 - 54 years old

Female

Back Sleeper

100-150 lbs

Prefers Medium

Official Response

We regret to hear about your experience with your mattress, as we take product quality and customer satisfaction very seriously. We recommend contacting your retailer to discuss what your available options are moving forward. If the store has closed or you have moved, you can contact our customer service department at 1-888-557-3782 for assistance.

See full review+ 1 comment

Suzie SSarasota, FL

Review left on Oct 16, 2013

Great night's sleep

I initially bought this with the 9 inch box spring but it was way too high, so I worked with Serta and Sams Club to change it to a 5 inch boxspring. Both reps were helpful and I was abl to accomplish the exchange in about ten days at no charge. The mattress is firm but not hard. I like the gel foam which gives substantial support and is not too mushy. The bed is about a 3.5 on a scale of 1-10(soft). I live in Florida and haven't found that the gel foam produces any heat at all. Serta gives a 120 day warranty for this hybrid model , so you can change it if you don't like it.

This review is for Serta Perfect Day iSeries Applause Firm

Owned for: More than 3 months

Condition: Like new

55 - 64 years old

Back Sleeper

100-150 lbs

Prefers Somewhat Harder

See full review

Jeff BMillbrook, ON

Review left on Oct 10, 2013

Poor durability

We purchased this new mattress/box spring set as our old King foam set from Sears was 30 years old. The Sears set was perfect and the only reason we purchased the new set was because the old set was well, 30 years old. This new Oracle set is now 1 year old and has severe sagging on both sides, such that we feel we are sleeping in "valleys". When rolling over it feels like you are trying to climb a hill. In fact, my wife has given up on it and sleeps in the other room now. Hope this helps in your decision.

This review is for Serta iComfort Oracle

Owned for: More than 3 months

Condition: Completely worn

55 - 64 years old

Male

Side Sleeper

200-250 lbs

Prefers Somewhat Harder

See full review

S WMetairie, LA

Review left on Sep 29, 2013

Not what I imagined

This bed has made me miserable. I dread going to sleep at night. I cannot get comfortable. I wake up with back pain throughout the night. It is so uncomfortable I had to get a memory foam pad to place over it. I was waking up with numb, painful heels when I rolled onto my back. Sad thing is, the memory foam hasnt helped much. This bed is definitely not cooler. In fact, its very hot. I wake up hot and in pain constantly. Unfortunately, i am unable to returnit until I have had it for 30 days. I would not recommend this mattress to anyone.

This review is for Serta Perfect Day iSeries Applause Firm

Owned for: Less than a month

Condition: Don't know

25 - 34 years old

Side Sleeper

100-150 lbs

Prefers Medium

See full review

Patricia AJuneau, AK

Review left on Sep 12, 2013

Like a Brick

I have always slept on a firm mattress, but this one is extremely uncomfortable because it is so hard. I ordered it online, based on reviews in Consumer Reports, because I live in a rural area and don't have any stores close by. I did not test it in person before purchase, which was a huge mistake. But I've really never slept on anything this uncomfortable, so it's shocking and depressing. The restock and return shipping fees mean I have to find a way to make this work. Maybe a mattress topper?

This review is for Serta Perfect Sleeper Elite Serene Breeze Firm

Owned for: Less than a month

Condition: Don't know

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Harder

See full review+ 1 comment

Pamala SSavannah, GA

Review left on Sep 1, 2013

Poor Mattress

Sink hole that will not reconform. Had the bed 1 year and back and hips never felt worse. Would not recommend this or buy another. Very disappointed at Serta and Trump's response...nothing from either. Don't waste your money.

This review is for Serta Trump Home Trevia Super Pillow Top

Owned for: More than 3 months

Condition: Completely worn

55 - 64 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Softer

See full review+ 2 comments

Frances GLyons, GA

Review left on Aug 22, 2013

Kills my back, numbs my arms, husband won;t sleep on it

I had a 2004 Perfect Sleeper, decided I wanted a foam mattress, so bought a Vera Wang Perfect Sleeper that salesperson said was a foam mattress. After a few months, I noticed I had a "HOLE" where I was sleeping, I tossed and turned so much that my husband moved to the other room. I then slept on HIS side, and then developed a HOLE there, moved to middle but felt a hard ridge all the way down, called dealer, she said it was too late to return it and suggested I put PLYWOOD on bottom under the box springs! I tried this, and it did not work. Called the dealer, they said don't lie on it for 10 hours, then measure to see how much it sags...I told her almost 2 inches...she said the warranty won't replace it unless it is 4 or more. I then put the plywood under mattress, it did not help, I sleep across the top where pillows go for a couple nights, then across the bottom for a couple nights, then on one side and then the other, sometimes I lie across the bed...I am so disappointed in this bed. I want a new bed, and I want my husband back in my bed! Guess I should measure again and try again, the bed looks great, always covered by a cover...but beauty is only skin deep!

This review is for Serta Vera Wang

Owned for: More than 3 months

Condition: Completely worn

Over 65 years old

Female

Back Sleeper

150-200 lbs

Prefers Somewhat Harder

See full review

Deb P

Review left on Aug 8, 2013

Bad Pour

This was a high end bed with an organic covering and euro top. Loved it for the first 3-4 months, then the body impressions began - we are not large or heavy people! The response I got was to measure the impressions and at that time they were NOT "deep enough" to qualify. I saw the flaw in the warranty right then. Should a 3-4 month old mattress have ANY body impressions at all? So now, one year later the store tells me there were some bad pours and they've replaced several hybrids ( part natural part synthetic Latex) . I am in the process of the warranty claim again, and this time it will definitely qualify! They are prorated and they only credit you for the mattress, not the box springs, so don't count on having a matched set - how ghetto is that? And of course if it had qualified in the first few months the credit would be much larger.... Does anyone know of any mattress that would reverse that impression situation.... I had to wait until it deteriorated enough!! Not impressed with their warranty! Now I am told they no longer make the pure radiance series......maybe I am better off buying a cheap one and planning on replacing every few years. Will see what they end up doing for us.

This review is for Serta Pure Response Brighten Eurotop

Owned for: More than 3 months

Condition: Completely worn

55 - 64 years old

Female

Stomach Sleeper

100-150 lbs

Prefers Medium

See full review

Dan BGloucester, ON

Review left on Aug 2, 2013

Very hard.

Got it, it was much harder then the store model, too hard. I woke up in the morning, with massive pressure point point pain, and loss of blood. BUT my back was just awesome on it, PERFECT. I had to return it as my hip and shoulders where hurting, but my spine was the best it had ever been. Since then with the new mattress that replaced this one, my pressure points are all fine, BUT I do have back/spine pain.

This review is for Serta iComfort Oracle

Owned for: 1-3 months

Condition: Like new

25 - 34 years old

Male

Side Sleeper

250-300 lbs

Prefers Somewhat Harder

See full review

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Serta
Mattress Ratings & Reviews

DO NOT BUY THIS BED! Insight model

both good and bad...

Official Response

Great night's sleep

Poor durability

Not what I imagined

Like a Brick

Poor Mattress

Kills my back, numbs my arms, husband won;t sleep on it

Bad Pour

Very hard.

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta Mattress Ratings & Reviews

DO NOT BUY THIS BED! Insight model

both good and bad...

Official Response

Great night's sleep

Poor durability

Not what I imagined

Like a Brick

Poor Mattress

Kills my back, numbs my arms, husband won;t sleep on it

Bad Pour

Very hard.

Serta
Mattress Ratings & Reviews