Serta
Mattress Ratings & Reviews

93/100

Excellent

Based on 126k real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.7 Years

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.7 Years

Shop this Brand

on serta.com

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126k total ratings, 540 with reviews

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Judy BParrish, FL

Review left on Jan 10, 2014

sagging and sad n sunny Florida

this mattress lacks support and has a continous body impression. had it inspected by the retailer we purchased it from, says the body impressions are normal....they never go away so how could that be normal? I have contacted Serta and to no avail. It doesn't seem important that a customer is unhappy with the product after just barely a year of usage. Looks like I am stuck with a mattress that does not give me a good night's sleep. We replaced a defective Simmons with a defective Serta, now how sad is that? come on Serta stand behind your product. Retailers don't want to take care of your problems. The retailer sent out an inspector that got down on all fours and barked at my little Bichon.....now let's be serious. No more Sertas for me.

This review is for Serta Perfect Sleeper Bates Pillowtop

Owned for: More than 3 months

Condition: Completely worn

Over 65 years old

Female

Side Sleeper

100-150 lbs

Prefers Harder Feel

Official Response

Judy - we take your satisfaction very seriously, and would be happy to review your warranty claim with your retailer. In order to do so, please send us your contact information and the name/location of your retailer to marketing (at) serta (dot) com. Thanks!

See full review+ 1 comment

Karen SAurora, ON

Review left on Jan 7, 2014

terribly disappointed in trump serta product

I am exceedingly disappointed in this mattress purchase and the reply from the retailer and Serta. We purchased a full king set (box spring, mattress, etc) at the Brick March 2013. We started to notice body impressions within a month or two. we now have two body impressions with a mound in the middle. We contacted the Brick, completed the paperwork and they sent a technician to measure the impressions. He did not show us the results. he said the Brick would call. After two weeks I sent a request for news on the report. I was later contacted by phone by someone in the bedding department. Apparently the indentations were just slight under the 1 and 5/8 required by Serta to consider the issue a problem. Come on, mattress is only 9 months old, there shouldn't be problem. Brick does not stand by the product even though they were the retailer to sell it to us with all the positives concerning its construction etc. They say, take it up with Serta. The Brick will send someone to re-measure our mattress and you better believe my husband will lie on it and then watch the measurement being taken. Karen Symons, Aurora Ontario

This review is for Serta Trump Home

Owned for: More than 3 months

Condition: Completely worn

55 - 64 years old

Female

Side Sleeper

100-150 lbs

Prefers Harder Feel

Official Response

Karen - we appreciate you sharing your experience, as customer satisfaction is our top priority. We've passed your information on to our customer service department and a representative should be in touch with you shortly.

See full review+ 6 comments

Mandy RHouston, TX

Review left on Dec 14, 2013

Heaven

We switched out our queen tempurpedic for a king genius, omg, this this the best purchase we have ever made. It did seem firmer than in the show room, but i can never have too firm. it is truly the best purchase you can invest in. I am a lady of "that age" and i am cool at night, i do not feel my husband move in bed, unlike my tempurpedic. There is no smell coming from the mattress as i see other ppl mention. Side support is good, some may not be too concerned about a box spring, but i love it, the finish is really nice with contrasting fabric, To sum up, i feel totally rested in the morning, my aggravated discs feel good, our dogs love it and sleep all night as we do, without wakening. Don't hesitate purchasing this mattress..

This review is for Serta iComfort Genius

Owned for: Less than a month

Condition: Like new

45 - 54 years old

Female

Side Sleeper

150-200 lbs

Prefers Harder Feel

See full review

Len CRochester, NY

Review left on Nov 15, 2013

Nice bed. Comfortable. Durable.

This bed has a combination of comfort and support, a plush pillow top with a firm matress underneath. It seems to be a very durable bed also.

This review is for Serta Perfect Day

Owned for: Less than a month

Condition: Like new

35 - 44 years old

Male

Side Sleeper

150-200 lbs

Prefers Harder Feel

See full review+ 1 comment

Nancy TDenver, CO

Review left on Nov 12, 2013

It may be cooler than 100% memory foam, but it's not cool

I was looking for a bed with pressure relief and that slept "cool". This "hybrid" seemed like the perfect solution since I understand that memory foam sleeps hot, even though "they" have been trying to remedy that complaint. Since I haven't slept on a 100% memory foam mattress, I can't evaluate if this is an improvement, but the special cool gel memory foam appears to be wholly ineffective. My old innerspring mattress was much much cooler. I'm afraid that come summer I will roast. Also, to my complete surprise, this bed stunk when removed from the wrapping and still does after 6 weeks even though I have tried most of the tricks recommended by various sources. I emailed Serta and their response, that it was the plastic the bed came wrapped in, was a total denial of the considerable evidence that memory foam in particular does smell and needs to "off-gas." The retailer said to put a box of baking soda under the bed and it would be okay in a few days. Ha. The retailer has ignored both of my email on the subject. Finally, I suspect that the bed will become very saggy in the middle after not too long time. I suppose if it's bad enough, the warranty may kick in soon.

This review is for Serta Trump iSeries Corbin Plush

Owned for: 1-3 months

Condition: Moderately worn

55 - 64 years old

Female

Back Sleeper

100-150 lbs

Prefers Medium Feel

See full review

Kim BTrussville, AL

Review left on Nov 7, 2013

Don't buy this mattress

I would suggest instead buying a bag of concrete to pour on your bedroom floor; the concrete will be significantly softer than this "Plush" mattress. I have never really liked Sears, but will NEVER shop there again after this purchase and subsequent headaches (both literally and figuratively). I was told I cannot return or exchange this mattress so it will now be thrown in a dumpster. I can't even donate the mattress, because it is so uncomfortable would feel guilty giving it to someone. This is my second Serta mattress (exchanged the first one after 30 days and a horrible backache) and it will be my last. Turns out I only THOUGHT the first one was bad until I slept on the second one, at least I only wasted 1000.00 on this one.

This review is for Serta Perfect Sleeper Windshire Plush Super Pillowtop

Owned for: 1-3 months

Condition: Like new

25 - 34 years old

Male

Side Sleeper

100-150 lbs

Prefers Softer Feel

See full review

Traci GBerrien Springs, MI

Review left on Oct 27, 2013

DO NOT BUY THIS BED! Insight model

I spent way too much on this bed and I am now stuck! This bed is very hard, like sleeping on a board. The foam does not give at all. I sweat all night long due to the heat that is generated from this foam. It is horrible. Since I bought this bed I have had to start wearing Icy Hot patches all night long just to stop the pain in my back and neck. Believe me there is nothing medically wrong with my body. It is horrible. I use pillows to buffer myself from the mattress and bed and now am considering spending 400.00 on a gel mattress topper. UGH. This really stinks. Of course, I am stuck with this mattress. I have even taken to sleeping on the floor and couch due to there being no give at all in this "foam".

This review is for Serta iComfort Insight

Owned for: More than 3 months

45 - 54 years old

Female

Back Sleeper

100-150 lbs

Prefers Medium Feel

See full review

Laurie ACouncil Bluffs, IA

Review left on Oct 19, 2013

both good and bad...

Very comfy but after 4 weeks our k size has indentations on my side and husbands. You can see it after I make the bed. Also has a lump down the middle. Im not sure what it will look like after a few more months. Traded in an icomfort celebration after 30 days for this one. It was hard as a rock. Wouldnt buy certa again, but they wouldnt give a cash refund or we would have run!

This review is for Serta Bellagio

Owned for: 1-3 months

Condition: Like new

45 - 54 years old

Female

Back Sleeper

100-150 lbs

Prefers Medium Feel

Official Response

We regret to hear about your experience with your mattress, as we take product quality and customer satisfaction very seriously. We recommend contacting your retailer to discuss what your available options are moving forward. If the store has closed or you have moved, you can contact our customer service department at 1-888-557-3782 for assistance.

See full review+ 1 comment

Suzie SSarasota, FL

Review left on Oct 16, 2013

Great night's sleep

I initially bought this with the 9 inch box spring but it was way too high, so I worked with Serta and Sams Club to change it to a 5 inch boxspring. Both reps were helpful and I was abl to accomplish the exchange in about ten days at no charge. The mattress is firm but not hard. I like the gel foam which gives substantial support and is not too mushy. The bed is about a 3.5 on a scale of 1-10(soft). I live in Florida and haven't found that the gel foam produces any heat at all. Serta gives a 120 day warranty for this hybrid model , so you can change it if you don't like it.

This review is for Serta Perfect Day iSeries Applause Firm

Owned for: More than 3 months

Condition: Like new

55 - 64 years old

Back Sleeper

100-150 lbs

Prefers Harder Feel

See full review

Jeff BMillbrook, ON

Review left on Oct 10, 2013

Poor durability

We purchased this new mattress/box spring set as our old King foam set from Sears was 30 years old. The Sears set was perfect and the only reason we purchased the new set was because the old set was well, 30 years old. This new Oracle set is now 1 year old and has severe sagging on both sides, such that we feel we are sleeping in "valleys". When rolling over it feels like you are trying to climb a hill. In fact, my wife has given up on it and sleeps in the other room now. Hope this helps in your decision.

This review is for Serta iComfort Oracle

Owned for: More than 3 months

Condition: Completely worn

55 - 64 years old

Male

Side Sleeper

200-250 lbs

Prefers Harder Feel

See full review

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Serta
Mattress Ratings & Reviews

sagging and sad n sunny Florida

Official Response

terribly disappointed in trump serta product

Official Response

Heaven

Nice bed. Comfortable. Durable.

It may be cooler than 100% memory foam, but it's not cool

Don't buy this mattress

DO NOT BUY THIS BED! Insight model

both good and bad...

Official Response

Great night's sleep

Poor durability

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta Mattress Ratings & Reviews

sagging and sad n sunny Florida

Official Response

terribly disappointed in trump serta product

Official Response

Heaven

Nice bed. Comfortable. Durable.

It may be cooler than 100% memory foam, but it's not cool

Don't buy this mattress

DO NOT BUY THIS BED! Insight model

both good and bad...

Official Response

Great night's sleep

Poor durability

Serta
Mattress Ratings & Reviews