Serta
Mattress Ratings & Reviews

93/100

Excellent

Based on 127k real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.5 Years

Shop this Brand

on serta.com

Not sure this product is right for you?

Take the

GoodBed Match Quiz

Write a review of this product

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.5 Years

Shop this Brand

on serta.com

Not sure this product is right for you?

Take the

GoodBed Match Quiz

Write a review of this product

FILTER

127k total ratings, 541 with reviews

Sort by:

Mel

Review left on Apr 16, 2014

Lumpy mushy uncomfortable terrible terrible experience

We've had our mattress for less than one year initially it was nice , no odors , felt comfortable ,not too warm... At this point again not even a year old the mattress is very mushy , two large holes were my husband and I lay. We have to rock to get out of bed. We both have arm , shoulder , and hip pain. (5.3 145- 6.2 215) We both wake up in the middle of the night or early mornings and get out of bed! We no longer hold each other in bed because that too seems to just fall in. We have been sleeping on twin mattresses in our guestroom on and off for the last month. We have company coming in two days and will be forced to go back into our room and sleep on our mattress, we are not looking forward to that. We had an inspector come out. Just yesterday we found out that they are not going to do anything about our mattress only offer a 20% discount on a new one. we paid $4500 (not including the tax) for this mattress again it's not even a year old. We have never paid that kind of money for a mattress before. Sure wish we hadn't done it this time ! we paid the bed off in just a couple of months and felt so good about that. Now what? Very sad and so disappointed.

This review is for Serta iComfort Wellbeing Refined

Owned for: More than 3 months

Condition: Completely worn

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium

See full review

Caraline EBel Air, MD

Review left on Apr 2, 2014

After two tries, I'm done

Within a week of recieving this bed, the pillowtop started bunching up so that there was a raised ridge running down the center of the bed horizontally. Called Macy's and they sent me a new bed. The new bed came already bunched up at the very top! But the delivery guys said this was a result of moving the bed and that it would flatten out in a day or two. Extremely doubtful, but I decided to give them the benefit of the doubt and wait. After another week, the new bed is now bunched up in the same spot as the first, even worst than the first. The only upside to this whole mess has been macys customer service, they are refunding the mattress and picking it up free of charge. There is obviously something very wrong with this model, my old pillowtop bed is over 20 years old and never became bunched up or uneven.

This review is for Serta Perfect Sleeper Elite Tranquil Breeze Ultra Firm Pillowtop

Owned for: Less than a month

Condition: Completely worn

25 - 34 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Softer

See full review

RondaClinton, PA

Review left on Mar 30, 2014

Don't waste your money on icomfort

I have had this mattress for little over one year. It sinks and sags. when you wake up in morning feels like you have been run over by a truck. horrible.

This review is for Serta iComfort Prodigy Plush

Owned for: More than 3 months

Condition: Completely worn

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Harder

Official Response

Hi Ronda - we're sorry to hear you're not enjoying your iComfort mattress. We suggest contacting your retailer for warranty service to find out what may be causing the issues you mentioned. If the store has closed or you have moved, please call our dedicated customer service team at 1-888-557-3782.

See full review+ 1 comment

EvelynSimi Valley, CA

Review left on Mar 16, 2014

Good for the 1st night only

I purchased the Vera wang serta with the think pillow top in August of 2007. It sat unused for a year and the 1st night my ex and I slept in it I thought it was amazing. Then we got up. There was a whole body indentation in the bed where he slept. He's not a big guy. Within 2 months of me sleeping in it I had to alternate which side I slept on as it was already sagging. Since then I've maybe slept in the bed 3 night a week, opting instead to sleep in the guest room on an inexpensive and more comfortable mattress. After 2 years I tried calling the store I bought it at but they were out of business. The sagging is beyond painful. I have to get up multiple times a night to stretch out the kinks in my back. I will never purchase a serta ever again. I would love for someone to inspect it but I've never been able to get assistance. I understand products fail, but customer service shouldn't.

This review is for Serta Vera Wang

Owned for: More than 3 months

Condition: Completely worn

25 - 34 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Harder

Official Response

Hi Evelyn - we're sorry to hear you're not enjoying your mattress and want to assure you that customer service is a top priority for us. If the store where you purchased your mattress has closed, please call our dedicated customer service team at 1-888-557-3782 for warranty service. Thanks!

See full review+ 1 comment

LindaPrince George, BC

Review left on Mar 15, 2014

worst mattress ever

We purchased the mattress, box spring, and frame all from Serta and after 3 months noticed significant body impressions with a huge hump in the middle. Called and emailed Serta and received no response. We have been trying to work with the retailer to initiate a warranty claim, but it has taken much too long and in the end we are going to have to pay for shipping to get the exact same model mattress as a replacement. No thanks! You can suck it Serta, I will never buy another one of your products again.

This review is for Serta Perfect Sleeper (Pre-2019)

Owned for: 1-3 months

Condition: Completely worn

35 - 44 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium

Official Response

Hi Linda - we're sorry to hear about your experience with your mattress and want to assure you that customer satisfaction is a top priority for us. Please email SertaCare@serta.com with your contact information and store/location of purchase if you would like further assistance. Thanks!

See full review+ 1 comment

TerryMonroeville, PA

Review left on Mar 12, 2014

Disappointment

I had this mattress set for less that two weeks and it started sagging. By week four it had sagged by two and a half inches. I was really hoping this mattress set would be great for me. It has been a nightmare. I had to spend another $500 plus tax to upgrade and that was just for another mattress. I hope I can depend on the new mattress to fulfill my needs. Next time I will buy a Sterns & Foster.

This review is for Serta Dr Greene Auburn Falls Firm

Owned for: Less than a month

Condition: Completely worn

45 - 54 years old

Male

Side Sleeper

150-200 lbs

Prefers Somewhat Harder

See full review+ 2 comments

Jamie HMesa, AZ

Review left on Mar 2, 2014

Worlds WORST Bed Ever

Within six months the bed started to breakdown. I turned it so I could see, and, yes, it failed again. Now I have a mountain in the middle of my bed...in just a year of spending $2,500.00. Worst mistake I ever made. Worst investment. I have had 2 back surgeries and NEEDED a good bed. Boy was I wrong. And Serta is doing nothing about it. So I am writing everywhere I can and going to see an attorney. Do not buy this bed. It might feel good on the day you buy it but it fails in time.

This review is for Serta iComfort Savant Plush

Owned for: More than 3 months

Condition: Completely worn

55 - 64 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Harder

See full review+ 3 comments

Bob ECoshocton, OH

Review left on Jan 29, 2014

Floating in the Air

I have extreme arthritis of the shoulders,back, hip and knees. I also have Neuropathy my symptoms include loss of “true feelings” and strange sensations in my feet, legs, lower arms and hands. My symptoms include loss of “true feelings” and strange sensations in my affected body parts when I am lying down in my bed I usually have so many pains so I have to take meds to make them stop. Just lying on this bed in the showroom, my legs and back didn't hurt or twitch. Now I sleep like never before with no meds or twitching of the legs and back. If you are looking for natural pain relief, look no further than the Serta Ceremony mattress... The iSeries perfect-day- ceremony-super-pillow-top will fulfill your needs and I can atest to the wonderful comfort that this mattress has brought to my life. True relief... I have tried other mattresses but have always came back to my Serta Ceremony Super Pillow-top. Thanks Serta...

This review is for Serta Perfect Day iSeries Ceremony Super Pillow Top

Owned for: 1-3 months

Condition: Like new

Over 65 years old

Male

Side Sleeper

200-250 lbs

Prefers Somewhat Softer

See full review

Anna G

Review left on Jan 26, 2014

If you love migraine and back pain buy this mattress!

After owning this product for a number of years, I had to take pain pills daily due to the constant pain in neck, back, head, and jaw (yes jaw!). I wake up repeatedly to numbness in the shoulder and arms. There are no support at all. Try to buy memory foam topper and new pillows to adjust the comfort and minimize pain but I realize that it doesn't replace support. I got fed up so I tossed the mattress and bought a different brand and finally I have no pain upon waking up. I forgot to mention this mattress sags over time and motion transfer is problematic. I'm so glad to be rid of it!

This review is for Serta Vera Wang

Owned for: More than 3 months

Condition: Completely worn

35 - 44 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Softer

See full review

Morgan BTrabuco Canyon, CA

Review left on Jan 22, 2014

Amazing bed

I bought this mattress for my daughter. This is the most amazing mattress EVER! Everyone wants her bed. I want this mattress SO bad for myself but can't find it:-(. If anyone comes across one don't even hesitate; BUY IT!

This review is for Serta Perfect Sleeper Aidan Pillow Soft

Owned for: More than 3 months

Condition: Like new

See full review+ 1 comment

...

12776

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta
Mattress Ratings & Reviews

Lumpy mushy uncomfortable terrible terrible experience

After two tries, I'm done

Don't waste your money on icomfort

Official Response

Good for the 1st night only

Official Response

worst mattress ever

Official Response

Disappointment

Worlds WORST Bed Ever

Floating in the Air

If you love migraine and back pain buy this mattress!

Amazing bed

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta Mattress Ratings & Reviews

Lumpy mushy uncomfortable terrible terrible experience

After two tries, I'm done

Don't waste your money on icomfort

Official Response

Good for the 1st night only

Official Response

worst mattress ever

Official Response

Disappointment

Worlds WORST Bed Ever

Floating in the Air

If you love migraine and back pain buy this mattress!

Amazing bed

Serta
Mattress Ratings & Reviews