Serta
Mattress Ratings & Reviews

93/100

Excellent

Based on 127k real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.7 Years

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.7 Years

Shop this Brand

on serta.com

Not sure this product is right for you?

Take the

GoodBed Match Quiz

Write a review of this product

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127k total ratings, 540 with reviews

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Mickie NNew Smyrna Beach, FL

Review left on Sep 15, 2012

Horrible Sag

Made my purchase on 4/26/09. This mattress was great for about 6 mo. it has been getting worse ever since. Sagging on both sides the mattress top is also separating causing it to wrinkle , and I wake up with a back ache 1/2 way through the night.. I hope the store will stand behind there product and let me exchange it. If not I will never buy another Serta.

This review is for Serta Vera Wang

Official Response

Hi Mickie - Please contact us (https://www.serta.com/contact/) for assistance.

See full review+ 2 comments

Olga MYuma, AZ

Review left on Sep 10, 2012

Sleeping like a baby

This mattress is so comfortable and it stays cool all night. It gives my back support and I have no more pain in my neck and shoulders when I wake up. This web page says there's no retailers here in Yuma Az but that's not correct. I purchased mine at the Mattress Warehouse on 24th st at a very nice price with in house financing.

This review is for Serta iComfort Genius

Female

Back Sleeper

150-200 lbs

See full review

Joseph SSpokane, WA

Review left on Sep 9, 2012

dayzombie61

my wife and i went to a mattressland over labor day weekend and spent 2 hours trying and deciding on the serta i comfort insight model, it was comfortable in the showroom go figure! any way we end up buying the insight because it was in my range, NOT! I was willing to spend more to get a good nights sleep. got delivery of the bed yesterday, the bed is hard as a ROCK and this is the blue model for softness!! it is so bad my wife had to sleep in the office in the lazyboy!! while i tossed and turned all night. i dont see this bed getting softer anytime soon. salesman said it should get softer in time?

This review is for Serta iComfort (Pre-2017)

Male

Side Sleeper

150-200 lbs

See full review+ 1 comment

J MTooele, UT

Review left on Aug 31, 2012

Not so Entrancing

This is my second Serta in 2 years. The first was their Latex Pure Response Energizing King size. After one year they warrantied it and I was convinced to upgrade to the Entrancement. Again after 18 months the body impressions are deeper than expected. I am again left to hope they honor their warranty. Lesson learned - avoid Latex mattresses.

This review is for Serta Pure Response Entrancement Plush

Male

Side Sleeper

150-200 lbs

See full review

Lyndal CBear, DE

Review left on Aug 26, 2012

Mattress has lost its consistent density. Causes back ache every night/day

this mattress is very expensive, Im wondering what the difference is with the no name brands in BJ's etc. After about 2 mths the foam has lost its hardness and has become very inconsistent with the density of the layers of foam. This makes my husband and my back ache. Even my knees are aching...there are like soft marshmellow sections within the mattress. The edges have stayed hard, and so too the centre but where we lie (and we are a normal to low weight) seems to be sagging...not that you see that, but lie on the mattress and you can now feel inconsistent density of firmness...soft in some spots and harder in others....NOT GOOD FOR SUCH AN EXPENSIVE MATTRESS .

This review is for Serta iComfort (Pre-2017)

Female

Side Sleeper

150-200 lbs

See full review+ 3 comments

Suzanne CWilmington, NC

Review left on Aug 26, 2012

Finally got the right model

We started out buying the king size Genius and absolutely hated it! Way too firm. We returned it after the evaluation period and got the Savant, which I believe used to be the Revolution. We've only had it a week, but it's great! I never wanted a memory foam as i have always been a pillow top fan, but this sleeps wonderfully. There was a stronger smell though with this model versus the Genius, maybe due to the fact there's more foam/gel in this model. I took all of the bedding off and let it air out for 2 days and that has helped, although I still smell a faint odor. I also don't think I'm sold on the cooling gel feature, but again it sleeps so good that doesn't matter.

This review is for Serta iComfort (Pre-2017)

Female

Side Sleeper

See full review+ 1 comment

Karen PBaldwinsville, NY

Review left on Aug 17, 2012

The fumes are awful!

Was very excited to get this mattress. The first thing I noticed when the wrapper came off was the fumes. It's hard go explain but it smelled like chemicals almost like a petroleum and gas. I waited thinking it would go away and it didn't. I called main office and customer service said put it in a room for two weeks with windows open and don't sleep on it. SERIOUSLY! I was also told it needed to off- gas to put socks on and walk on it to get the has to release faster. By the end of the day I had a burning sore throat, headache and felt nauseous. I had to go stay at my daughters. I called store and my salesman was wonderful and is taking it back and I picked out a new mattress. Call me crazy but I am not sleeping on anything that needs to off-gas. As for the comfort I never got to sleep in it but I am sure it's nice.

This review is for Serta iComfort Insight

See full review

Karen WBartlett, IL

Review left on Aug 16, 2012

Firm but conforms

Not worth the money huge disappointment. I've had my bed 8 months, now i am out looking for a new bed. Customer service said there was nothing they could do, suggested I rotate more often which doesn't help. If you want a bed that feels like a 30 year old spring matteres this is the bed for you. I have arthritis I bought it thinking it would help me feel better.

This review is for Serta iComfort (Pre-2017)

Female

Side Sleeper

150-200 lbs

Official Response

We are very sorry to hear this, especially since we've heard from many that own this particular model that they are happy with it. It may be that you need a different level of comfort to work with your body, and perhaps something firmer. We will be happy to help you and you can reach us via email (https://www.serta.com/contact/).

See full review+ 2 comments

Alisa TPearland, TX

Review left on Aug 5, 2012

Love it!

My husband and I love this mattress. We bought an entire house full of new furniture new sofas and all and seem to always end up watching tv in the bed because it is the most comfortable spot. After trips we are always so excited to get home to our own bed to get a good nights rest especially now that I am 8 months pregnant sleeping anywhere else is misery. There was a kinda chemical smell when it first arrived, nobody warned us of the need to air it out and we slept on it the first week thinking it was the new smell of our furniture but it wasn't irritating or harmful and it went away quickly. My husband weighs 250 lbs and in every other bed we have had he would gravitate to the center of the bed and I would fall that way making it cramped but with this bed we stay on our respective sides, it supports him and me if we want to cuddle I still don't roll towards him it is a great fit. This mattress has been the best thing we have bought for our new home. The only thing I can say is our bed has a flat frame built in and is king sized but the mattress is about 2 inches shy of filling it out. I'm not sure if the mattress is a smaller king or our bed is a larger king size but either way you can't tell with the comforter and all on so it really isn't an issue.

This review is for Serta iComfort Insight

Female

Back Sleeper

See full review

N MSanta Monica, CA

Review left on Aug 2, 2012

Burdened with Back Pain

This mattress is entirely too soft. My opinion is that the pillow top is too plush inhibiting proper back support. Everyone that sleeps on this mattress complains of lower back pain in the morning. Even though I was assured the memory foam would not trap heat, it does indeed generate too much heat at times. After 4 years of lower back pain, and my body forming an obvious impression in the memory foam, it's time to buy another mattress with a firmer feel. I'm angry I paid for a higher end mattress that has to be replaced in 4 years! Note to mattress manufacturers: designing fancier unnecessary options in mattresses ie: memory foam, latex, pillow tops etc., is only causing more confusion and discomfort for the consumer. We know it's just a way for you to mark up the cost of a mattress & deliver more to your bottom line. Infuriating.

This review is for Serta Perfect Day Effortless Super Pillow Top

Female

Side Sleeper

Official Response

Hello. We are very sorry to hear about your experience, and we hope to share some information with you that you will find helpful. All Serta mattresses are made with advanced support systems, each designed to provide your back and body with proper support. We make a range of mattresses, from very firm to luxuriously soft. If you choose a mattress that is not the right match for your body's needs (in this case, it sounds like your mattress is just too soft for you), you may find it difficult to get comfortable while you sleep. This does not mean that the support system in the mattress is not working; it is more likely that you need a different level of comfort to work with your body. For you, we'd recommend a plush or firm mattress versus the pillow top, since the softness from a pillow top which has additional comfort layers may not work for you. We do understand your frustration and if you'd like further assistance, please email us (https://www.serta.com/contact/).

See full review+ 1 comment

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Serta
Mattress Ratings & Reviews

Horrible Sag

Official Response

Sleeping like a baby

dayzombie61

Not so Entrancing

Mattress has lost its consistent density. Causes back ache every night/day

Finally got the right model

The fumes are awful!

Firm but conforms

Official Response

Love it!

Burdened with Back Pain

Official Response

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta Mattress Ratings & Reviews

Horrible Sag

Official Response

Sleeping like a baby

dayzombie61

Not so Entrancing

Mattress has lost its consistent density. Causes back ache every night/day

Finally got the right model

The fumes are awful!

Firm but conforms

Official Response

Love it!

Burdened with Back Pain

Official Response

Serta
Mattress Ratings & Reviews