Serta
Mattress Ratings & Reviews

Serta logo
93/100
Excellent
Back Support
57
Pressure Relief
60
Sleep Quality
64
Stays "Cool"
65
Value
52
Warranty Service
44
Average Lifespan
10.7 Years
Back Support
57
Pressure Relief
60
Sleep Quality
64
Stays "Cool"
65
Value
52
Warranty Service
44
Average Lifespan
10.7 Years
FILTER
127k total ratings, 540 with reviews
Male
Zulaikah SHermitage, TN
Review left on Jul 24, 2012

Worst Bed ever

It sags, doesn't support you at all, have only had it for 5 months and is the worst bed I have ever owned. For a 1,000 dollars this bed should support you, but it doesn't. You can see the spots where it sags, I have rotated the sides I sleep on but that hasn't helped. I have a bad back and was told this was perfect for back issues.
This review is for Serta iComfort (Pre-2017)
Official Response
We are very sorry to hear about your experience. Serta has a very stringent quality control program, and your purchase is backed by our warranty. It may be possible that you need a firmer mattress, where you feel less contouring at the surface, too. We suggest that you first contact your retailer to discuss your options. If you need assistance from Serta, we are happy to help and you can reach us via email (https://www.serta.com/contact/).
0
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Female
Lisa KBelmont, MA
Review left on Jul 11, 2012

Not for women over 50+ !!!!!!

This bed does not offer any type of cooling system. The cool gel is sandwiched in between layers. If you want to sweat all night, buy this bed. We bot this bed at Bernie and Phyl's , we saw another type of bed (at another competitor's store) that had the cool gel system on the top layer and it actually feels cooler. Do not waste your money with icomfort. We exchanged it (if you call paying an addition $250 plus taxes plus additional cost of new mattress) for another traditional mattress that we don't really like but they had nothing else in our price band.
This review is for Serta iComfort Savant Plush

Female

Stomach Sleeper

0
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Female
Laura NTomball, TX
Review left on Jul 8, 2012

Returning it

The bed is much harder than it was in the store and does not conform to our bodies. I wake up with backaches almost every morning. There is also an indentation on my side of the bed. REALLY!! and we have only had it for 6 weeks. We are returning it for another brand.
This review is for Serta iComfort Savant Plush

Female

Side Sleeper

150-200 lbs

0
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Male
Eric BGrasonville, MD
Review left on Jul 8, 2012

great Bed

This bed is not for everyone and it is firm. I have two herneated disks in my lower back and I am in constant pain so finding a comfortable bed is difficult to say the least. This bed is amazingly comfortable. I had to return two other beds because they were not comfortable but the Genius is a keeper. I could not be happier. After reading every review possable on this bed I was scared about my purchase but I went through with it anyways. I am really glad I did because the bed is great. Don't believe all the bad reviews. I think the bad reviews are coming from people that sell tempurpedics and they don't carry the icomfort.
This review is for Serta iComfort Genius

Male

Side Sleeper

150-200 lbs

Official Response
Hello and thanks for sharing your review. We're happy to hear that you are sleeping well on the iComfort Genius.
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Male
Keith H
Review left on Jul 4, 2012

heaven

We have had our mattress for two months and we loved it from day one. No break in period of any knid, no off gassing. easy to move aound in, easy to get in and out, no movement for the other person. We have just came back from vacation in a 5 star hotel and couldnt wait to get back in our own bed.
This review is for Serta iComfort Savant Plush

Male

Side Sleeper

Official Response
Hello and thanks for sharing your review. We're happy to hear that you are sleeping well on the iComfort.
0
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Male
Katharine JWashington, NC
Review left on Jun 10, 2012

The single most horrible mattress ever made.

I bought this king sized mattress set originally in spring of 2007. It felt *great* in the showroom, and took a lot to convince me- as it was the most expensive one there. I believe in 'you get what you pay for', so I ponied up the $1500.00. It took 2 years for me to wake up in pain enough times to call the furniture store I purchased it from and complain. He acted as if he was doing us a favor, because he said Serta required there to be a 6" sag or impression for it to be covered under warranty. The mattress is only 9-10 inches thick to begin with.... Funny, but I just took the tags off to get the model # for this review, and Serta states 1 1/2" sag or impression..... If that is the case, we should be getting a new mattress every 6 months to a year from Serta, for the duration of the warranty, because it is well over a 1 1/2' hole I am/have been sleeping in. This time it has been 3 years, and waking up is a nightmare, and requires pain medicine to make it stop. Vera should have stuck to designing clothes, and Serta should have made a better mattress- Perfect Sleeper? More like a torture chamber with sheets.. This one is horrible. I would not recommend it to someone I hated.
This review is for Serta Vera Wang
Official Response
Hello Katherine, We're sorry if no one has reached out to you and may have been a mistake on our part. Could you please resubmit your phone number (https://www.serta.com/contact/) so that I can have someone reach out to you directly.
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Female
J HSan Diego, CA
Review left on May 3, 2012

Love the bed, but strong chemical sell

Overall my husband and I are pleased with the mattress however it is a lot harder than the one in the store. We were assured that it would soften up, but it has been three months and has hardly changed. I would also agree with the other reviewer that when the mattress was first delivered the smell of chemicals was overwhelming. I could not even go into the bedroom without being knocked over by the fumes from it. I refused to sleep on it until we aired it out, but we live in a condo downtown with no balcony this was really a big problem. I finally drug the mattress out onto the shared public terrace of the condo building to sit in the sun for two days. After we brought it back in it still smelled so bad I wrapped it in two mattress pads to try to cover the smell up. I still couldn't sleep on it without waking up in the middle of the night with my eyes and throat burning. I ended up sleeping in the other bedroom for about a month until the chemical smell dissipated enough for me to stand it. Amazingly enough though, my husband couldn't smell it at all and thought I was crazy. I really believe people have different abilities to smell like they do to with vision and it depends how sensitive your nose is. Nevertheless, I wish Serta would do something about the smell before shipping the mattresses out to the warehouse. It seems like an easy enough problem to fix and the repercussions to sales and possible health risks enough of an incentive.
This review is for Serta iComfort Insight

Female

Back Sleeper

0
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Male
Steve PRedding, CA
Review left on Apr 14, 2012

Not So Soft

If you don't weigh 200lbs the bed will feel like a brick, I slept on this bed for almost three monthes and experienced pain every night. When I stood on the bed it appears extreemly soft because all my weight is in one spot. But when by weight is distributed across the bed it is too firm.
This review is for Serta iComfort Prodigy Plush

Male

Side Sleeper

0
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Male
Lou EWest New York, NJ
Review left on Apr 8, 2012

Looks A Lot Better Than It Lasts

Hopefully it won't be $1100 down the drain and Serta or 1-800-Mattress will honor their pro-rated 10 yr. guarantee. this bed is all style, no substance. Like the other reviewers said, sure felt great in the showroom, but absolutely no support after a few months. We wake up with back pain regularly, not feeling ANY bounceback when we hit the hard part under the soft sagging top. Would rate this ZERO stars, but we were both taken with the mattress top fabric design, the only thing going for this POS bed.
This review is for Serta Vera Wang

Male

Side Sleeper

150-200 lbs

0
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Male
D WBuffalo, NY
Review left on Apr 7, 2012

Worst mattress I ever bought!!

Was comfortable for about a year, then it began to sag terribly. I can't sleep on my stomach with this mattress because there is not enough support in the middle anymore. The memory foam has completely collapsed under my hips, and I constantly have an ache in my side when I get out of bed. The sag is not noticeable when you look at the bed, but when you lay down, your hips sink almost five inches into the bed! We're already looking to replace this mattress after only four years of use. Bad purchase!!
This review is for Serta Perfect Day
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Serta Mattress Reviews - Page 50 | GoodBed