Serta
Mattress Ratings & Reviews

Serta logo
93/100
Excellent
Back Support
57
Pressure Relief
60
Sleep Quality
64
Stays "Cool"
65
Value
52
Warranty Service
44
Average Lifespan
10.5 Years
Back Support
57
Pressure Relief
60
Sleep Quality
64
Stays "Cool"
65
Value
52
Warranty Service
44
Average Lifespan
10.5 Years
FILTER
128k total ratings, 544 with reviews
Female
J HSan Diego, CA
Review left on May 3, 2012

Love the bed, but strong chemical sell

Overall my husband and I are pleased with the mattress however it is a lot harder than the one in the store. We were assured that it would soften up, but it has been three months and has hardly changed. I would also agree with the other reviewer that when the mattress was first delivered the smell of chemicals was overwhelming. I could not even go into the bedroom without being knocked over by the fumes from it. I refused to sleep on it until we aired it out, but we live in a condo downtown with no balcony this was really a big problem. I finally drug the mattress out onto the shared public terrace of the condo building to sit in the sun for two days. After we brought it back in it still smelled so bad I wrapped it in two mattress pads to try to cover the smell up. I still couldn't sleep on it without waking up in the middle of the night with my eyes and throat burning. I ended up sleeping in the other bedroom for about a month until the chemical smell dissipated enough for me to stand it. Amazingly enough though, my husband couldn't smell it at all and thought I was crazy. I really believe people have different abilities to smell like they do to with vision and it depends how sensitive your nose is. Nevertheless, I wish Serta would do something about the smell before shipping the mattresses out to the warehouse. It seems like an easy enough problem to fix and the repercussions to sales and possible health risks enough of an incentive.
This review is for Serta iComfort Insight

Female

Back Sleeper

0
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Male
Steve PRedding, CA
Review left on Apr 14, 2012

Not So Soft

If you don't weigh 200lbs the bed will feel like a brick, I slept on this bed for almost three monthes and experienced pain every night. When I stood on the bed it appears extreemly soft because all my weight is in one spot. But when by weight is distributed across the bed it is too firm.
This review is for Serta iComfort Prodigy Plush

Male

Side Sleeper

0
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Male
Lou EWest New York, NJ
Review left on Apr 8, 2012

Looks A Lot Better Than It Lasts

Hopefully it won't be $1100 down the drain and Serta or 1-800-Mattress will honor their pro-rated 10 yr. guarantee. this bed is all style, no substance. Like the other reviewers said, sure felt great in the showroom, but absolutely no support after a few months. We wake up with back pain regularly, not feeling ANY bounceback when we hit the hard part under the soft sagging top. Would rate this ZERO stars, but we were both taken with the mattress top fabric design, the only thing going for this POS bed.
This review is for Serta Vera Wang

Male

Side Sleeper

150-200 lbs

0
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Male
D WBuffalo, NY
Review left on Apr 7, 2012

Worst mattress I ever bought!!

Was comfortable for about a year, then it began to sag terribly. I can't sleep on my stomach with this mattress because there is not enough support in the middle anymore. The memory foam has completely collapsed under my hips, and I constantly have an ache in my side when I get out of bed. The sag is not noticeable when you look at the bed, but when you lay down, your hips sink almost five inches into the bed! We're already looking to replace this mattress after only four years of use. Bad purchase!!
This review is for Serta Perfect Day
0
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Male
Bob AJupiter, FL
Review left on Mar 27, 2012

fraudbuster

After only 3 months our new serta mattress began to sag under us. the resulting hump in the middle can be seen 50ft away! Serta "inspector" comes out to inspect, but instead of using a straight edge level to measure the sag, he lays a string over the hump and finds no defect. I could lay a string over my dog and by serta"s standards he's not there. If you see the string come out, you know you're not going to get justice!
This review is for Serta Bellagio
0
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Female
Melissa CAlbuquerque, NM
Review left on Mar 20, 2012

Bad,bad,bad!

After sleeping on the bed for 3 nights I was ready to return it no one ever told us about the "air cells" in the mattress the bed was rock hard! I called in and the rep said I needed to "walk" on the the bed to break it in or have my kids jump on it. After a few months of dealing with this super hard bed I called in and had a Serta rep fly out and check the bed he said there was a black pen mark on the underside on the mattress so they would not check for defects in the bed untill we had it cleaned so needless to say I dont have the time to fight we Serta over this very over price uncomfortable bed so I stuck with it. I would not recomend this bed to any one. 
This review is for Serta iComfort Savant Plush

Female

Side Sleeper

150-200 lbs

0
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Male
Helena BWashingtonville, NY
Review left on Feb 22, 2012

Cheated on the real-life sizing.

The mattress was just delivered today.  February 22, 2012. The noxious smell is overwhelming.  I hope it goes away.  I am glad we have some mild February days because I have windows open creating a cross-ventilation.  Can't imagine putting it in a room with only one window because of the odor.  It irritates my throat. I purchased the Twin XL adjustable "Revolution" model. The sleeping surface seemed narrower than it should be, 38".   It is actually 36" wide, 2" less than it should be.  And instead of 80" long, it is 78" long, 2" less than it should be.  Perhaps the mattress narrows at the top for structural support. But in that case, it should start with a wider base, so that the top will be a full 38" wide. Unfortunately the store, very reputable, did not have the Twin XL model on the floor so that I could find this out ahead of time. The massage option is a joke, very noisy and vibrates the floor.  I asked for a no massage option - not available.  So I paid for the massage option because I had no choice. They do not offer a full size in adjustable beds, which I wanted.  Only Twin XL, Queen, King. Be careful when buying the adjustable model. You can return the mattress, but not the base, which costs more than the mattress.   Time will tell with the comfort, and the noxious odor.  But immediately, I feel cheated on the size.    
This review is for Serta iComfort Savant Plush
0
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Female
Desiree SCallander, ON
Review left on Feb 1, 2012

How this Company Ripped Me Off!

We bought a King Size Serta Trump Mattress and within 14 months it had an inch and three quarter  body impression! My husband and I are neither obese people. We did not qualify under the warranty for a replacement mattress because of the fact that I cut off  all the excess tags on the boxspring; they were a nuisance to look at. What a mistake that was!  So I will not be dealing with this corrupt company ever again! I thought a receipt was all you needed!
This review is for Serta Perfect Sleeper Intricate Firm

Female

Back Sleeper

0
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Female
Eileen BWyncote, PA
Review left on Jan 1, 2012

Noxious Fume Sleeping!

My husband and I purchased our first foam mattress, excited about the comfort and lack of motion sensitivity. Upon delivery of our Serta iComfort Insight, we noticed a noxious odor once the plastic came off the mattress. We were told by the delivery men that it would go away by nightfall. . . Well, it did not, and we spent every day airing the room (in cold weather), washing the sheets, walking on the mattress to release the odor, and, to no avail. I have a sensitivity to chemicals, so I was taking precautions with my meds every night before going to bed. When I spoke with the Serta rep he said that they recommend leaving the mattress in an open airy space for 2 to 3 weeks before sleeping on it. . . Hm, no one in the store told us that! When asked what chemicals were in the mattress, he said it was proprietary info. After telling him I would make a video for utube demonstrating the processs needed to sleep on the mattress, he put me on hold and then came back with some info - boric acid, which, according to him, is also in apples that we eat every day - so safe! Does he realize that it is also in rat poison? . . . We continued to vent the room, wash the sheets, and use our ionic air purifier for a month. I kept waking with a clogged head, sinus drippage, and then I started getting leg cramps in the middle of the night. Our retailer took the mattress back after a month, and we exchanged it for a Simmons foam mattress, which we were assured did not have an odor. . . It does. It's going back.
This review is for Serta iComfort Insight

Female

Side Sleeper

150-200 lbs

Official Response
Eileen - sorry to hear about this issue you experienced. We can assure you that all Serta mattresses are 100% safe for our customers, our employees and the environment. There are no harmful chemicals used in Serta mattresses. We would be happy to put you in touch with our head of engineering for a more detailed discussion about how our products are made as well as your specific situation so we can put your mind at ease. We do hope your retailer was able to assist you in getting a replacement mattress that works for you. If you'd like to discuss this further, please email us with your contact information (https://www.serta.com/contact/).
0
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Male
Roger CFort Meade, FL
Review left on Nov 9, 2011

Pathetic icomfort Prodigy mattress

The Prodigy mattress is pathetic! I weigh 260 pounds and in 5 weeks my Prodigy Queen turned into mush! In the store and for the first week it was wonderful. My back loved it! I changed sides every 2-3 days to equalize wear but it still turned into mush in 5 weeks. This bed now sleeps like a hammock. If I sit on the edge of the bed it collapses to 1/3 of the normal thickness. How's that for support? Getting out of bed in the morning is a chore. It's like crawling out of a hole! DO NOT BUY THE ICOMFORT PRODIGY IF YOU WEIGH OVER 100-125 POUNDS! My dealer is going to replace it with the Genius (firmest icomfort they make) under the 120 day replacement plan. Serta is being cute and is going to allow me the sale price on the Prodigy and charge me full retail on the Genius, effectively picking my pocket for $225. So much for the the 120 day replacement plan! Apparently all memory foam mattresses soften with use so it is wise to buy firmer than you think is necessary. Date Purchased: 11/2011 Price Paid: $2274 Recommend: No
This review is for Serta iComfort Prodigy Plush

Male

Back Sleeper

Official Response
Hello - we at Serta are sorry to hear about the problem you experienced, but we are glad to hear that you are able to switch to a firmer model. We'd welcome the chance to speak directly with you to see if, perhaps, the specific model was too soft for you and to understand your shopping experience versus your in-home experience with the Prodigy. If you'd like to discuss this further with our customer service staff, please email us (https://www.serta.com/contact/) and we'll be happy to help.
0
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Serta Mattress Reviews - Page 51 | GoodBed