Serta
Mattress Ratings & Reviews

Serta logo
93/100
Excellent
Back Support
57
Pressure Relief
60
Sleep Quality
64
Stays "Cool"
65
Value
52
Warranty Service
44
Average Lifespan
10.7 Years
Back Support
57
Pressure Relief
60
Sleep Quality
64
Stays "Cool"
65
Value
52
Warranty Service
44
Average Lifespan
10.7 Years
FILTER
127k total ratings, 540 with reviews
Male
Bob AJupiter, FL
Review left on Mar 27, 2012

fraudbuster

After only 3 months our new serta mattress began to sag under us. the resulting hump in the middle can be seen 50ft away! Serta "inspector" comes out to inspect, but instead of using a straight edge level to measure the sag, he lays a string over the hump and finds no defect. I could lay a string over my dog and by serta"s standards he's not there. If you see the string come out, you know you're not going to get justice!
This review is for Serta Bellagio
0
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Female
Melissa CAlbuquerque, NM
Review left on Mar 20, 2012

Bad,bad,bad!

After sleeping on the bed for 3 nights I was ready to return it no one ever told us about the "air cells" in the mattress the bed was rock hard! I called in and the rep said I needed to "walk" on the the bed to break it in or have my kids jump on it. After a few months of dealing with this super hard bed I called in and had a Serta rep fly out and check the bed he said there was a black pen mark on the underside on the mattress so they would not check for defects in the bed untill we had it cleaned so needless to say I dont have the time to fight we Serta over this very over price uncomfortable bed so I stuck with it. I would not recomend this bed to any one. 
This review is for Serta iComfort Savant Plush

Female

Side Sleeper

150-200 lbs

0
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Male
Helena BWashingtonville, NY
Review left on Feb 22, 2012

Cheated on the real-life sizing.

The mattress was just delivered today.  February 22, 2012. The noxious smell is overwhelming.  I hope it goes away.  I am glad we have some mild February days because I have windows open creating a cross-ventilation.  Can't imagine putting it in a room with only one window because of the odor.  It irritates my throat. I purchased the Twin XL adjustable "Revolution" model. The sleeping surface seemed narrower than it should be, 38".   It is actually 36" wide, 2" less than it should be.  And instead of 80" long, it is 78" long, 2" less than it should be.  Perhaps the mattress narrows at the top for structural support. But in that case, it should start with a wider base, so that the top will be a full 38" wide. Unfortunately the store, very reputable, did not have the Twin XL model on the floor so that I could find this out ahead of time. The massage option is a joke, very noisy and vibrates the floor.  I asked for a no massage option - not available.  So I paid for the massage option because I had no choice. They do not offer a full size in adjustable beds, which I wanted.  Only Twin XL, Queen, King. Be careful when buying the adjustable model. You can return the mattress, but not the base, which costs more than the mattress.   Time will tell with the comfort, and the noxious odor.  But immediately, I feel cheated on the size.    
This review is for Serta iComfort Savant Plush
0
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Female
Desiree SCallander, ON
Review left on Feb 1, 2012

How this Company Ripped Me Off!

We bought a King Size Serta Trump Mattress and within 14 months it had an inch and three quarter  body impression! My husband and I are neither obese people. We did not qualify under the warranty for a replacement mattress because of the fact that I cut off  all the excess tags on the boxspring; they were a nuisance to look at. What a mistake that was!  So I will not be dealing with this corrupt company ever again! I thought a receipt was all you needed!
This review is for Serta Perfect Sleeper Intricate Firm

Female

Back Sleeper

0
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Female
Eileen BWyncote, PA
Review left on Jan 1, 2012

Noxious Fume Sleeping!

My husband and I purchased our first foam mattress, excited about the comfort and lack of motion sensitivity. Upon delivery of our Serta iComfort Insight, we noticed a noxious odor once the plastic came off the mattress. We were told by the delivery men that it would go away by nightfall. . . Well, it did not, and we spent every day airing the room (in cold weather), washing the sheets, walking on the mattress to release the odor, and, to no avail. I have a sensitivity to chemicals, so I was taking precautions with my meds every night before going to bed. When I spoke with the Serta rep he said that they recommend leaving the mattress in an open airy space for 2 to 3 weeks before sleeping on it. . . Hm, no one in the store told us that! When asked what chemicals were in the mattress, he said it was proprietary info. After telling him I would make a video for utube demonstrating the processs needed to sleep on the mattress, he put me on hold and then came back with some info - boric acid, which, according to him, is also in apples that we eat every day - so safe! Does he realize that it is also in rat poison? . . . We continued to vent the room, wash the sheets, and use our ionic air purifier for a month. I kept waking with a clogged head, sinus drippage, and then I started getting leg cramps in the middle of the night. Our retailer took the mattress back after a month, and we exchanged it for a Simmons foam mattress, which we were assured did not have an odor. . . It does. It's going back.
This review is for Serta iComfort Insight

Female

Side Sleeper

150-200 lbs

Official Response
Eileen - sorry to hear about this issue you experienced. We can assure you that all Serta mattresses are 100% safe for our customers, our employees and the environment. There are no harmful chemicals used in Serta mattresses. We would be happy to put you in touch with our head of engineering for a more detailed discussion about how our products are made as well as your specific situation so we can put your mind at ease. We do hope your retailer was able to assist you in getting a replacement mattress that works for you. If you'd like to discuss this further, please email us with your contact information (https://www.serta.com/contact/).
0
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Male
Roger CFort Meade, FL
Review left on Nov 9, 2011

Pathetic icomfort Prodigy mattress

The Prodigy mattress is pathetic! I weigh 260 pounds and in 5 weeks my Prodigy Queen turned into mush! In the store and for the first week it was wonderful. My back loved it! I changed sides every 2-3 days to equalize wear but it still turned into mush in 5 weeks. This bed now sleeps like a hammock. If I sit on the edge of the bed it collapses to 1/3 of the normal thickness. How's that for support? Getting out of bed in the morning is a chore. It's like crawling out of a hole! DO NOT BUY THE ICOMFORT PRODIGY IF YOU WEIGH OVER 100-125 POUNDS! My dealer is going to replace it with the Genius (firmest icomfort they make) under the 120 day replacement plan. Serta is being cute and is going to allow me the sale price on the Prodigy and charge me full retail on the Genius, effectively picking my pocket for $225. So much for the the 120 day replacement plan! Apparently all memory foam mattresses soften with use so it is wise to buy firmer than you think is necessary. Date Purchased: 11/2011 Price Paid: $2274 Recommend: No
This review is for Serta iComfort Prodigy Plush

Male

Back Sleeper

Official Response
Hello - we at Serta are sorry to hear about the problem you experienced, but we are glad to hear that you are able to switch to a firmer model. We'd welcome the chance to speak directly with you to see if, perhaps, the specific model was too soft for you and to understand your shopping experience versus your in-home experience with the Prodigy. If you'd like to discuss this further with our customer service staff, please email us (https://www.serta.com/contact/) and we'll be happy to help.
0
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Female
Mary BCrystal River, FL
Review left on Oct 24, 2011

Great Nights sleep!

I love this mattress set! I work on my feet all day, and used to get up and and my feet and back would hurt and be stiff for several minutes. That changed the first night sleeping on this bed! I was unsure about the two different comfort sides, but find that i like having the option and use both sides as needed. Have had it for almost a year, no problems or issues.
This review is for Serta Paula Deen

Female

Side Sleeper

150-200 lbs

0
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Female
Debbie RNew Lenox, IL
Review left on Oct 13, 2011

Love this bed !

I have three autoimmune disease that can be painful. I love this bed and cannot imagine sleeping on anything else. I am in pain all the time and at 50 that is tough. I would wake up several times a night with leg cramps, back and hip pain, but now I have slept every night for two weeks through the night . No more waking up in pain. This bed has given me the chance to rest and be pain free which will help my body heal.
This review is for Serta iComfort Genius

Female

Side Sleeper

150-200 lbs

0
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Male
Sdf SCayucos, CA
Review left on Oct 5, 2011

10-Year NON Warranty

So it turns out my comfy new Serta mattress was only comfortable for two years, and has gradually been getting less and less comfortable. No problem, I paid big bucks for the 10-year warranty, right? Wrong. The warranty "inspection" doesn't test for the things that make a mattress servicable; ie, it doesn't test for comfort. The "inspection" seems like a sham to abet their denial of any warranty claim. My advice: Find a different mattress company.
This review is for Serta Perfect Sleeper (Pre-2019)
0
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Female
Angela MDevils Lake, ND
Review left on Sep 23, 2011

Having a love affair with my mattress

My husband and I have fallen in love again, with our mattress!!! My husband sleeps very hot, with the Icomfort he is no longer waking up sweating. The mattress cradles your body in all the right ways. It is worth every penny!!! We recommend this mattress to everyone we talk to.
This review is for Serta iComfort Savant Plush

Female

Side Sleeper

150-200 lbs

0
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Serta Mattress Reviews - Page 51 | GoodBed