Stand behind the products you sell

About Mattress Warehouse and Sleep Outfitters, the founder’s (Kim Knopf) and the company’s motto is name brand bedding at the lowest price and great customer service. They also offer a comfort guarantee. However, they don’t stand behind the quality of the products they sell. We purchased a Stearn’s & Foster Governor’s Palace pillow top mattress with Smart Latex. It was as comfortable as the sales representative claimed. So comfortable, we took the plastic off after 3 weeks. At 6 weeks, there were noticeable depressions 1.3 inches. We contacted customer service. Response: Sorry, you took the plastic off and the depression are not greater than Manufacture’s (Sealy) specification (greater than 1.5) please contact the manufacture in 6 months. We appealed; they said they took it up with the manufacture Sealy. 3 Weeks later not a word. They say bedding is their business and no one does it better. Yes, they took several thousand dollars. However, they have left us low and lumpy with a defective product. No bed should have 1.4 inch canyons after 9 weeks. My recommendation is don’t buy Stern’s and Foster and buy bedding from a company that will stand behind the quality of products they sell. Saving a couple hundred bucks but ending up with a several thousand dollar washboard is not a good deal.