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Mattress 101
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Poor customer service and poor quality

  • Selection: Fair
  • Expertise: Excellent
  • Service: Very poor
Cons:
Customer Service
Product Quality
Return Policy

Posted by Elizabeth from Bluefield, VA on October 19, 2022

I purchased a rather expensive sheet set from this company in December 2021. With regular wear and wash, the sheets started separating from the elastic on the corner which makes the fitted sheet practically useless. I contacted the customer service chat feature (there isn’t an option for phone calls) and was told that there is only a warranty for replacement for 120 days and did not offer any other options. Poor quality and poor customer service!


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