Find the Right Bed
Comparison
Discounts
Reviews
Mattress 101
Sorry, the email address or password you entered is incorrect.

Forgot password?

Login successful.

Your screen name will look like: Your N from City, ST

VERIFY YOUR ACCOUNT

We just sent an email to

Open the message and click the link to access your account.

  • Expert Reviews
  • Expert Reviews
  • Customer Reviews
  • Popular Online Brands
  • Popular Store Brands
  • All Brands
  • Write a Review
  • Write Review
Close

Macy's

What Shoppers Are Saying Macy's

You are currently viewing the Macy's reviews page.
Be sure to visit the Macy's profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints Macy's

Praise

Complaints

People who are unhappy with Macy's frequently complain about Customer Service.

  • Service
    80%

    Customer Service
    Professionalism

Most helpful positive review

Macys good value

The sales staff did an outstanding job to help me choose a great mattress. This was done over the phone. Exceeded my expectations in every way. Read more

matt from Grand Prairie, TX

Most helpful negative review

Don’t call them and ask them to ship something for you

You try to give the company credit and then you contact them directly. They tell you you can get same day delivery and you pay for the same-day delivery and then they don’t give you the same day delivery and they lied to you about it and you have to stay… Read more

Mike from Springfield, MA


Do you have something to say about Macy's? Write a Review!

Ratings Breakdown Macy's Reviews

Summary % Praising % Complaining
Service

20%
67%
Customer Service, Professionalism
Selection

13%
0%
Expertise

0%
20%
Other Features

7%
0%

Reviews Macy's

Do you have a Macy's mattress? Write a Review!

Macy's Reviews
Ratings
Ratings

(based on 38 ratings + 15 reviews)

  • 5 stars
    (2)
  • 4 stars
    (1)
  • 3 stars
    (2)
  • 2 stars
    (2)
  • 1 star  
    (8)
Recommendations
Recommendations 13 of 38 ratings would recommend Macy's to a friend

  • Selection: Very poor
  • Expertise: Very poor
Pros:
None
Cons:
Communication
Customer Service
Professionalism

by Mike from Springfield, MA on Apr 21, 2023


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Expertise
Responsiveness

by Sarah from Bridgewater, NJ on Sep 21, 2022


  • Selection: Good
  • Expertise: Good
  • Service: Good
Pros:
Product Quality
Cons:
None

by Sally from Lutherville Timonium, MD on Aug 20, 2022


  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Professionalism

by Katy R from Selma, CA on Feb 26, 2022


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Fair
Pros:
Shopping Efficiency
Cons:
None

by Bruce from Fairfax, VA on Sep 20, 2019


  • Selection: Good
  • Expertise: Good
  • Service: Fair
Pros:
Product Selection
Cons:
Communication
Customer Service

by Linda from Littleton, CO on Feb 19, 2019


  • Selection: Good
  • Expertise: Poor
  • Service: Poor
Pros:
None
Cons:
Customer Service
Delivery Service

by M from Gurnee, IL on Aug 21, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by matt from Grand Prairie, TX on Jan 4, 2018


    Pros:
    None
    Cons:
    None

    by Andres from Lexington, KY on Dec 16, 2017


    • Service: Very poor
    Pros:
    None
    Cons:
    Product Information
    Transparency
    Warranty Claims

    by shoshana from Los Angeles, CA on Sep 27, 2017


    • Prices:
    Pros:
    None
    Cons:
    Customer Service
    Professionalism
    Return Policy

    by Ellen from Bel Air, MD on Dec 4, 2015


    • Prices:
    Pros:
    Promotions
    Cons:
    Sales Pressure
    Warranty Claims

    by Lin M from San Mateo, CA on Oct 18, 2013


    • Selection: Fair
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    Location Convenience
    Cons:
    Customer Service
    • Purchased in Oct 2011 at Macy's 

    by Jane H from Atlanta, GA on Oct 20, 2012


    • Selection: Very poor
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    Sales Pressure
    Cons:
    Delivery Service
    Delivery Speed
    Professionalism

    by Richard R from Orange, CT on Nov 30, 2011


    • Selection: Poor
    • Expertise: Poor
    • Service: Poor
    Pros:
    Price
    Cons:
    Expertise

    by Chris W from San Francisco, CA on Jan 23, 2010