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American Freight

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What Shoppers Are Saying American Freight

You are currently viewing the American Freight reviews page.
Be sure to visit the American Freight profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints American Freight

Praise

People who are happy with American Freight frequently praise Customer Service.

  • Service
    94%

    Customer Service

Complaints

People who are unhappy with American Freight frequently complain about Service.

  • Service
    62%

Most helpful positive review

Staff was great! Store was an old warehouse but very clean o

Great experience with a friendly and knowledgeable staff and a great price on a mattress. Will be back again for other household furniture and appliance needs. Read more

Scott from Chicago, IL

Most helpful negative review

Absolutely mess

Purchased a mattress with protector, had it delivered and set up, the mattress failed after about 1 year. Attempted to get a replacement due to the 10 year warranty and was informed they had changed computer programs and could not give a warranty on anyt… Read more

Sam from Lubbock, TX


Do you have something to say about American Freight? Write a Review!

Ratings Breakdown American Freight Reviews

Summary % Praising % Complaining
Service

52%
Customer Service
28%
Selection

14%
14%
Product Quality
Expertise

14%
3%
Other Features

3%
3%

Reviews American Freight

Do you have a American Freight mattress? Write a Review!

American Freight Reviews
Ratings
Ratings

(based on 58 ratings + 29 reviews)

  • 5 stars
    (15)
  • 4 stars
    (1)
  • 2 stars
    (1)
  • 1 star  
    (12)
Recommendations
Recommendations 29 of 58 ratings would recommend American Freight to a friend

  • Selection: Poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
None

by Sam from Lubbock, TX on May 16, 2025


  • Selection: Fair
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Product Quality
Overall Value
Warranty Claims

by James from Kansas City, MO on Mar 11, 2024


  • Selection: Good
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Price
Cons:
None

by Scott from Chicago, IL on Dec 21, 2023


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Professionalism
Cons:
None

by Emma from Antioch, TN on Jan 23, 2023


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Sales Pressure
Cons:
None

by Annette from Monroe, MI on Jan 11, 2023


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Professionalism
Cons:
None

by Liza from Savannah, GA on Dec 15, 2022


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by Diane from Buffalo, NY on Nov 8, 2022


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by Steven from Youngstown, OH on Feb 23, 2022


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by Mark from Calumet City, IL on Oct 27, 2021


  • Selection: Poor
  • Expertise: Fair
  • Service: Fair
Pros:
None
Cons:
Product Information

by Andrea from Los Angeles, CA on Aug 5, 2021


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Professionalism
Cons:
None

by Sade from Bainbridge, GA on Apr 9, 2021


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Price
Product Selection
Cons:
None

by Nylda l from Sanford, FL on Mar 12, 2021


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Transparency

by Sabrina from Chesterton, IN on Aug 31, 2020


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Sales Pressure

by Lance from Asheboro, NC on Jul 4, 2020


  • Selection: Good
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Product Quality

by Jerry from Fort Worth, TX on Jun 28, 2020


  • Selection: Fair
  • Expertise: Good
  • Service: Good
Pros:
Customer Service
Sales Pressure
Cons:
None

by James T from Phoenix, AZ on May 20, 2020


  • Selection: Excellent
  • Expertise: Excellent
Pros:
None
Cons:
Store Appearance
Store Cleanliness

by Alan from Richmond, VA on Nov 20, 2019


    Pros:
    None
    Cons:
    None

    by Thomas from Whitesboro, NY on Jun 14, 2019


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Expertise
    Cons:
    None

    by Jade a from Madison, WI on Feb 1, 2019


    • Selection: Excellent
    • Expertise: Excellent
    Pros:
    Customer Service
    Expertise
    Cons:
    None

    by mike from Utica, NY on Nov 22, 2018


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Product Selection
    Shopping Efficiency
    Cons:
    None

    by mike from Utica, NY on Nov 22, 2018


    • Selection: Fair
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Issue Resolution

    by Aaron from Topeka, KS on Aug 14, 2018


    • Selection: Fair
    • Expertise: Fair
    • Service: Poor
    Pros:
    None
    Cons:
    Transparency

    by Andrea from Tampa, FL on Aug 9, 2018


    • Selection: Poor
    • Expertise: Very poor
    Pros:
    None
    Cons:
    Professionalism
    Sales Pressure

    by Tony from Little Rock, AR on Jul 27, 2017


    • Selection: Good
    • Expertise: Good
    Pros:
    Customer Service
    Financing
    Cons:
    None

    by Shari J from Rome, GA on Jun 17, 2016


    • Prices:
    Pros:
    Product Quality
    Product Selection
    Cons:
    None

    by Dana from North Port, FL on May 27, 2015

    Official Response
    Hi Dana - We sincerely apologize for the trouble you're having. Will you please email us at customerservice [at] americanfreight [dot] us with the full name, store location, and contact information on file with your account so we can look into this and see how we can help?


    • Prices:
    Pros:
    Customer Service
    Product Quality
    Cons:
    None

    by William B from Syracuse, NY on Oct 16, 2013


    • Prices:
    Pros:
    None
    Cons:
    Product Quality
    Warranty Claims

    by Barb S from Solon, OH on Jun 24, 2013


    • Selection: Poor
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Customer Service
    Product Quality
    Transparency

    by Rhonda M from Oviedo, FL on Jan 6, 2011