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Worst Mattress I have ever paid way too much to own!!!
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Steve, I would first like to thank you for your Costco Purchase and please be aware all policies in place are placed their by Costco ... (Read full comment) |
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Worst Mattress I have ever paid way too much to own!!!
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Steve, on a side note we just want to ensure you understand the full refund policy which it does look like you have exercised. thank ... (Read full comment) |
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terrible mattress, would NOT recommend
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Sandra, we are sorry to hear about your experience, and would like to see what we could do to help. first where was this bed ... (Read full comment) |
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Most comfortable bed I've ever owned!!
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Megan, what a nice compliment! thank you! in the future we are on a few websites including Costco.com, please call us at our corporate headquarters ... (Read full comment) |
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No. Just no.
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Irene, a few questions for you? Where did you purchase this mattress? Have you gone to the retailer for support? Thank you (Read full comment) |
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No. Just no.
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Irene, we apologize for your bad experience; however the guidelines are set up to ensure a warranty problem has occurred. What is the model that ... (Read full comment) |
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worst bed I have ever owned
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Hello, We are sorry to hear about your experience, please be aware since you purchased at costco we stand behind our products 1,000%. You may ... (Read full comment) |
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Best night's sleep I've ever had
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Nicole, Awesome! We are glad that Spring Air was able to help you sleep better! Thank you (Read full comment) |
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Very Comfortable
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Hello! thank you for your feedback! the hard bar is for the ultimate back support! it is a lumbar layer of foam. it helps you ... (Read full comment) |
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Costco Bed
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Tim thank you for your feedback! we love hearing good news! we are happy you like your new bed! we appreciate your support! (Read full comment) |
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Depression
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Eddie thank you! we appreciate you feedback, please be aware a body impression is normal on all mattresses. this is part of the break in ... (Read full comment) |
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Terrible box spring
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Carolyn, please be aware we have a replacement program for this! we would happily send you a new set to take care of any noise ... (Read full comment) |
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Not really ultrafirm and wake up in hole
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Scott, you have described a latex mattress to a T! thank you for your feedback and we are sorry you did not enjoy it! we ... (Read full comment) |
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As firm as I expected
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thank you for your feedback! we are happy we could help you sleep better! enjoy your Natalie! which has been highly rated in consumer reports ... (Read full comment) |
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Great Bed
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thank you Mary! glad you enjoy your Spring Air Miranda! we appreciate you support in order to help other customers as well as a US ... (Read full comment) |
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Good supportive bed for heavy people
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thank you Manoj! we appreciate you support! glad you enjoy your Spring Air Natalie. (Read full comment) |
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Good value but VERY firm mattress
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thank you Brooke! we appreciate you support! glad you enjoy your Spring Air Natalie! (Read full comment) |
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Good value but VERY firm mattress
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Brooke* (Read full comment) |
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Good supportive bed for heavy people
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Manoj* (Read full comment) |
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Helped my back pain
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thank you Mike we appreciate you support! glad you enjoy your Spring Air Natalie! Spring Air (Read full comment) |
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best purchase I've ever made!
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thank you Brittany we appreciate you support! glad you enjoy your Spring Air Natalie! Spring Air (Read full comment) |
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Costco.com
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Tim, There may have been a mix up in links, unfortunate but we will try to locate the reviewer or work on getting this removed. ... (Read full comment) |
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This bed was a scam for bait and switch.
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We would love to know more, please contact us at 617-884-2300 thank you (Read full comment) |
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Worst mattress I have ever owned
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Hello - Sorry to hear about your troubles! can you let us know what retailer you purchased this set from? we would love to have ... (Read full comment) |
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Manufacturer does not stand behind their product.
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Hello - we would love to review this issue? can you give us a call at 617-884-2300? we are looking to help fix your issue! ... (Read full comment) |
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Horrible experience after purchase
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Kevin - we are not currently going out of business, we would love to see if we could solve your issue. Please give us a ... (Read full comment) |
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Worst mattress I have ever owned
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Tommie - the only reason the retailer is going to replace it, is because we are giving the retailer a credit on the product. We ... (Read full comment) |
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Worst mattress I have ever owned
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Tommie- we took care of your situation where you were getting no where on, we will now discontinue our conversations with you and wish you ... (Read full comment) |
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Destructive of it's own weight
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Interesting take here, we haven’t had a handle rip in ages. Please send photos to info [at] springair [dot] com for our review along with ... (Read full comment) |
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It's a menace worst i ever had!
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Please call us 617-884-2300 it seems you haven’t reached out corporate HQ (Read full comment) |
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It's a menace worst i ever had!
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Paul, please send your contact info to info@springair.com so we can have a customer support reach out to you. (Read full comment) |
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Disappointed
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hello - sorry to hear about your bad experience, please give us a call at 617-884-2300 we would love to assist in helping you with ... (Read full comment) |
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The best firm mattress
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great review! and we thank you for writing it. Could you let us know the model you purchased? amazing stuff! thank you - C&W (Read full comment) |
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no comment just perfect
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great to hear thank you!! (Read full comment) |
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Best mattress I ever slept on, beats 5 star hotels...
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Thank you for your review!! And hope you love the Daniella, apologies on the failed attempts. Enjoy ! (Read full comment) |
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Not worth the price!
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Hello - sorry to hear this about your bed, how long have you had your mattress? There is a break in period with Chattam and ... (Read full comment) |
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Not worth the price!
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Denise it should be broken in by then, have you tried contacting our office? (Read full comment) |
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too firm
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Hello - how long have you had this mattress? is it new? (Read full comment) |
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The smell won’t go away,
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Hello! Please call our corporate office at 617-884-2300 so we can review the issue and how to assist! (Read full comment) |
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Morning back aches
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The Annabelle mattress is not sold at Mattress firm, it is sold on Costco.com furthermore we only have our Chattam and Wells product in Indiana. ... (Read full comment) |
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Not worth the price!
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No, completely different beds. This C&W line has a 99 rating, and although we strive for 100 there are times where a bed is purchased ... (Read full comment) |
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I now look forward to sleeping. I dreaded it previously.
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Glad to hear it!! Enjoy (Read full comment) |
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Morning back aches
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Please check the tag again, we do not sell them a mattress called the Annabelle (Read full comment) |
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Morning back aches
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Also a warranty wouldn’t help in this situation, it sounds more like a comfort exchange than a defective mattress. (Read full comment) |
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Just Wanted the Same Mattress we Tried in the Store
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Hello And thank you for your review! The bed in store has had many months to break in, yours in the home will be firmer ... (Read full comment) |
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Just Wanted the Same Mattress we Tried in the Store
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There is no pillow top with the Olivia firm, however the tufting will pre-compress all foams inside the mattress which is what is making the ... (Read full comment) |
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Just Wanted the Same Mattress we Tried in the Store
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In the title on the bed you are reviewing is the “Olivia luxury firm” - we have an Olivia Plush pillow-top that you may of ... (Read full comment) |
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Two Hammocks
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Hello - sounds like you are having some issues with our product! please send us some photos at: info [at] springair [dot] com (Read full comment) |
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Worst Mattress Ever!
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where did you purchase it? (Read full comment) |
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Worst Mattress Ever!
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the Hamilton was never sold at Mattress Firm? (Read full comment) |