Nicholas Bates

Worst Mattress I have ever paid way too much to own!!!
Posted: December 3, 2013

Nature's Rest

Steve, I would first like to thank you for your Costco Purchase and please be aware all policies in place are placed their by Costco ... (Read full comment)

Worst Mattress I have ever paid way too much to own!!!
Posted: December 3, 2013

Nature's Rest

Steve, on a side note we just want to ensure you understand the full refund policy which it does look like you have exercised. thank ... (Read full comment)

terrible mattress, would NOT recommend
Posted: December 3, 2013

Spring Air Back Supporter Renoir Eurotop

Sandra, we are sorry to hear about your experience, and would like to see what we could do to help. first where was this bed ... (Read full comment)

Most comfortable bed I've ever owned!!
Posted: December 3, 2013

Spring Air Back Supporter

Megan, what a nice compliment! thank you! in the future we are on a few websites including Costco.com, please call us at our corporate headquarters ... (Read full comment)

No. Just no.
Posted: April 1, 2015

Spring Air Back Supporter Night Plush

Irene, a few questions for you? Where did you purchase this mattress? Have you gone to the retailer for support? Thank you (Read full comment)

No. Just no.
Posted: April 1, 2015

Spring Air Back Supporter Night Plush

Irene, we apologize for your bad experience; however the guidelines are set up to ensure a warranty problem has occurred. What is the model that ... (Read full comment)

worst bed I have ever owned
Posted: July 18, 2015

Spring Air Back Supporter Miranda Luxury Firm

Hello, We are sorry to hear about your experience, please be aware since you purchased at costco we stand behind our products 1,000%. You may ... (Read full comment)

Best night's sleep I've ever had
Posted: July 18, 2015

Spring Air Back Supporter Miranda Luxury Firm

Nicole, Awesome! We are glad that Spring Air was able to help you sleep better! Thank you (Read full comment)

Very Comfortable
Posted: July 18, 2015

Spring Air Back Supporter Miranda Luxury Firm

Hello! thank you for your feedback! the hard bar is for the ultimate back support! it is a lumbar layer of foam. it helps you ... (Read full comment)

Costco Bed
Posted: July 18, 2015

Spring Air Back Supporter Miranda Luxury Firm

Tim thank you for your feedback! we love hearing good news! we are happy you like your new bed! we appreciate your support! (Read full comment)

Depression
Posted: July 18, 2015

Spring Air Back Supporter Natalie Ultra Firm

Eddie thank you! we appreciate you feedback, please be aware a body impression is normal on all mattresses. this is part of the break in ... (Read full comment)

Terrible box spring
Posted: July 18, 2015

Spring Air Back Supporter Natalie Ultra Firm

Carolyn, please be aware we have a replacement program for this! we would happily send you a new set to take care of any noise ... (Read full comment)

Not really ultrafirm and wake up in hole
Posted: July 18, 2015

Spring Air Back Supporter Natalie Ultra Firm

Scott, you have described a latex mattress to a T! thank you for your feedback and we are sorry you did not enjoy it! we ... (Read full comment)

As firm as I expected
Posted: July 18, 2015

Spring Air Back Supporter Natalie Ultra Firm

thank you for your feedback! we are happy we could help you sleep better! enjoy your Natalie! which has been highly rated in consumer reports ... (Read full comment)

Great Bed
Posted: July 18, 2015

Spring Air Back Supporter Miranda Luxury Firm

thank you Mary! glad you enjoy your Spring Air Miranda! we appreciate you support in order to help other customers as well as a US ... (Read full comment)

Good supportive bed for heavy people
Posted: July 18, 2015

Spring Air Back Supporter Natalie Ultra Firm

thank you Manoj! we appreciate you support! glad you enjoy your Spring Air Natalie. (Read full comment)

Good value but VERY firm mattress
Posted: July 18, 2015

Spring Air Back Supporter Natalie Ultra Firm

thank you Brooke! we appreciate you support! glad you enjoy your Spring Air Natalie! (Read full comment)

Good value but VERY firm mattress
Posted: July 18, 2015

Spring Air Back Supporter Natalie Ultra Firm

Brooke* (Read full comment)

Good supportive bed for heavy people
Posted: July 18, 2015

Spring Air Back Supporter Natalie Ultra Firm

Manoj* (Read full comment)

Helped my back pain
Posted: July 18, 2015

Spring Air Back Supporter Natalie Ultra Firm

thank you Mike we appreciate you support! glad you enjoy your Spring Air Natalie! Spring Air (Read full comment)

best purchase I've ever made!
Posted: July 18, 2015

Spring Air Back Supporter Natalie Ultra Firm

thank you Brittany we appreciate you support! glad you enjoy your Spring Air Natalie! Spring Air (Read full comment)

Costco.com
Posted: August 12, 2015

Spring Air Back Supporter Miranda Luxury Firm

Tim, There may have been a mix up in links, unfortunate but we will try to locate the reviewer or work on getting this removed. ... (Read full comment)

This bed was a scam for bait and switch.
Posted: July 14, 2017

Spring Air

We would love to know more, please contact us at 617-884-2300 thank you (Read full comment)

Worst mattress I have ever owned
Posted: October 30, 2017

Spring Air Back Supporter

Hello - Sorry to hear about your troubles! can you let us know what retailer you purchased this set from? we would love to have ... (Read full comment)

Manufacturer does not stand behind their product.
Posted: November 6, 2017

Spring Air

Hello - we would love to review this issue? can you give us a call at 617-884-2300? we are looking to help fix your issue! ... (Read full comment)

Horrible experience after purchase
Posted: November 6, 2017

Spring Air Back Supporter

Kevin - we are not currently going out of business, we would love to see if we could solve your issue. Please give us a ... (Read full comment)

Worst mattress I have ever owned
Posted: November 7, 2017

Spring Air Back Supporter

Tommie - the only reason the retailer is going to replace it, is because we are giving the retailer a credit on the product. We ... (Read full comment)

Worst mattress I have ever owned
Posted: November 7, 2017

Spring Air Back Supporter

Tommie- we took care of your situation where you were getting no where on, we will now discontinue our conversations with you and wish you ... (Read full comment)

Destructive of it's own weight
Posted: September 18, 2018

Spring Air Chattam & Wells Franklin Euro Top

Interesting take here, we haven’t had a handle rip in ages. Please send photos to info [at] springair [dot] com for our review along with ... (Read full comment)

It's a menace worst i ever had!
Posted: September 28, 2018

Spring Air Back Supporter

Please call us 617-884-2300 it seems you haven’t reached out corporate HQ (Read full comment)

It's a menace worst i ever had!
Posted: September 29, 2018

Spring Air Back Supporter

Paul, please send your contact info to info@springair.com so we can have a customer support reach out to you. (Read full comment)

Disappointed
Posted: November 11, 2018

Spring Air Spring Air Nature's Rest

hello - sorry to hear about your bad experience, please give us a call at 617-884-2300 we would love to assist in helping you with ... (Read full comment)

The best firm mattress
Posted: November 11, 2018

Spring Air Chattam & Wells

great review! and we thank you for writing it. Could you let us know the model you purchased? amazing stuff! thank you - C&W (Read full comment)

no comment just perfect
Posted: December 3, 2018

Spring Air

great to hear thank you!! (Read full comment)

Best mattress I ever slept on, beats 5 star hotels...
Posted: January 18, 2019

Spring Air Chattam & Wells

Thank you for your review!! And hope you love the Daniella, apologies on the failed attempts. Enjoy ! (Read full comment)

Not worth the price!
Posted: May 8, 2019

Spring Air Chattam & Wells Olivia Luxury Firm

Hello - sorry to hear this about your bed, how long have you had your mattress? There is a break in period with Chattam and ... (Read full comment)

Not worth the price!
Posted: May 16, 2019

Spring Air Chattam & Wells Olivia Luxury Firm

Denise it should be broken in by then, have you tried contacting our office? (Read full comment)

too firm
Posted: June 6, 2019

Spring Air Chattam & Wells Franklin Euro Top

Hello - how long have you had this mattress? is it new? (Read full comment)

The smell won’t go away,
Posted: June 14, 2019

Spring Air Chattam & Wells Olivia Luxury Firm

Hello! Please call our corporate office at 617-884-2300 so we can review the issue and how to assist! (Read full comment)

Morning back aches
Posted: June 17, 2019

Spring Air Annabelle Firm

The Annabelle mattress is not sold at Mattress firm, it is sold on Costco.com furthermore we only have our Chattam and Wells product in Indiana. ... (Read full comment)

Not worth the price!
Posted: July 17, 2019

Spring Air Chattam & Wells Olivia Luxury Firm

No, completely different beds. This C&W line has a 99 rating, and although we strive for 100 there are times where a bed is purchased ... (Read full comment)

I now look forward to sleeping. I dreaded it previously.
Posted: July 23, 2019

Spring Air Chattam & Wells

Glad to hear it!! Enjoy (Read full comment)

Morning back aches
Posted: July 24, 2019

Spring Air Annabelle Firm

Please check the tag again, we do not sell them a mattress called the Annabelle (Read full comment)

Morning back aches
Posted: July 24, 2019

Spring Air Annabelle Firm

Also a warranty wouldn’t help in this situation, it sounds more like a comfort exchange than a defective mattress. (Read full comment)

Just Wanted the Same Mattress we Tried in the Store
Posted: October 21, 2019

Spring Air Chattam & Wells Olivia Luxury Firm

Hello And thank you for your review! The bed in store has had many months to break in, yours in the home will be firmer ... (Read full comment)

Just Wanted the Same Mattress we Tried in the Store
Posted: October 21, 2019

Spring Air Chattam & Wells Olivia Luxury Firm

There is no pillow top with the Olivia firm, however the tufting will pre-compress all foams inside the mattress which is what is making the ... (Read full comment)

Just Wanted the Same Mattress we Tried in the Store
Posted: October 21, 2019

Spring Air Chattam & Wells Olivia Luxury Firm

In the title on the bed you are reviewing is the “Olivia luxury firm” - we have an Olivia Plush pillow-top that you may of ... (Read full comment)

Two Hammocks
Posted: January 15, 2020

Spring Air Chattam & Wells

Hello - sounds like you are having some issues with our product! please send us some photos at: info [at] springair [dot] com (Read full comment)