Anonymous

Pathetic icomfort Prodigy mattress
Posted: January 16, 2012

Serta iComfort (Pre-2017) Prodigy Plush

Hello - we at Serta are sorry to hear about the problem you experienced, but we are glad to hear that you are able to … (Read full comment)

Noxious Fume Sleeping!
Posted: January 16, 2012

Serta iComfort (Pre-2017) Insight

Eileen - sorry to hear about this issue you experienced. We can assure you that all Serta mattresses are 100% safe for our customers, our … (Read full comment)

great Bed
Posted: July 27, 2012

Serta iComfort (Pre-2017) Genius

Hello and thanks for sharing your review. We're happy to hear that you are sleeping well on the iComfort Genius. (Read full comment)

Worst Bed ever
Posted: August 10, 2012

Serta iComfort (Pre-2017)

We are very sorry to hear about your experience. Serta has a very stringent quality control program, and your purchase is backed by our warranty. … (Read full comment)

Burdened with Back Pain
Posted: August 13, 2012

Serta Perfect Day Effortless Super Pillow Top

Hello. We are very sorry to hear about your experience, and we hope to share some information with you that you will find helpful. All … (Read full comment)

dayzombie61
Posted: September 11, 2012

Serta iComfort (Pre-2017)

Thanks for sharing your review, and we are sorry to hear that you are not completely satisfied. First, there is going to be a difference … (Read full comment)

Firm but conforms
Posted: September 12, 2012

Serta iComfort (Pre-2017)

We are very sorry to hear this, especially since we've heard from many that own this particular model that they are happy with it. It … (Read full comment)

Is this a mattress or a sink hole?
Posted: October 16, 2012

Serta iComfort (Pre-2017)

Dear Lori, We are truly sorry to hear about your experience, and we would appreciate it you would let us know the results of your … (Read full comment)

Seriously Aching Back
Posted: October 16, 2012

Serta Trump Home

Pamela - we are truly sorry to hear about your experience and we hope that we are able to show you that Serta takes product … (Read full comment)

terribly disappointed in trump serta product
Posted: January 23, 2014

Serta Trump Home

Karen - we appreciate you sharing your experience, as customer satisfaction is our top priority. We've passed your information on to our customer service department … (Read full comment)

Too Expensive
Posted: January 23, 2014

Serta HGTV Green Home

Helen - we appreciate your business and want you to be satisfied with your mattress. We suggest contacting your store of purchase for assistance or … (Read full comment)

both good and bad...
Posted: January 23, 2014

Serta Bellagio at Home

We regret to hear about your experience with your mattress, as we take product quality and customer satisfaction very seriously. We recommend contacting your retailer … (Read full comment)

sagging and sad n sunny Florida
Posted: January 31, 2014

Serta Perfect Sleeper (Pre-2019) Bates Pillowtop

Judy - we take your satisfaction very seriously, and would be happy to review your warranty claim with your retailer. In order to do so, … (Read full comment)

The mattress is breaking down a bit with ruts developing ...
Posted: October 6, 2014

Serta Perfect Sleeper (Pre-2019)

Hi John, Thanks for choosing Serta. We don't know exactly which model you have to understand what type of edge support may be used. We … (Read full comment)

This bed is as good as it was the first night. Ive had it...
Posted: October 6, 2014

Serta iComfort (Pre-2017) Prodigy Plush

Hi Diane, Thanks for sharing this with us. We are happy to hear you are enjoying this mattress! (Read full comment)

2 1/2 stars
Posted: October 6, 2014

Serta

Hi Michelle, Thanks for choosing Serta. We are sorry to hear that the mattress isn't the right match for you. Most of the mattresses sold … (Read full comment)

My mattress seems to sink in the middle and its not even ...
Posted: October 6, 2014

Serta Perfect Sleeper (Pre-2019)

Hi Constance, If you have a queen or king size Perfect Sleeper, we suggest checking your bed frame to make sure you have proper center … (Read full comment)

Dream Team Winner
Posted: October 6, 2014

Serta

Hi Ken, Congratulations on the new mattress! We are happy to hear it's working out for you, and we hope you enjoy it for years … (Read full comment)

My husband and I are heavy, the middle of the mattress fe...
Posted: October 6, 2014

Serta iComfort (Pre-2017) Genius

Hi Robin - thanks for sharing this. From what you've indicated here, you are happy with the comfort level of the mattress, which is great. … (Read full comment)

Within one week of sleeping on bed I was in worse pain
Posted: October 6, 2014

Serta iSeries (Pre-2021)

Hi Caroline - thanks for sharing this with us. We are sorry to hear that the mattress model you selected wasn't the right comfort match … (Read full comment)

Soft bed but...
Posted: October 6, 2014

Serta iSeries (Pre-2021) Commendation Pillowtop

Hi William - thanks for your review. Our pillow top mattresses are built with an additional upholstery layer at the surface for enhanced cushioning. These … (Read full comment)

Does not feel like a plush mattress
Posted: February 6, 2015

Serta iSeries (Pre-2021) Devotee Pillowtop

Hi Dianne - thanks for choosing Serta and we hope that we can assist you in resolving this issue so you are sleeping comfortably. The … (Read full comment)

Two people cannot sleep in this bed
Posted: February 6, 2015

Serta Trump Home

Hi Lisa - we are sorry to hear that you aren't happy with this mattress. We suggest contacting your store of purchase for assistance, so … (Read full comment)

Does not feel like a plush mattress
Posted: February 17, 2015

Serta iSeries (Pre-2021) Devotee Pillowtop

Dianne, we will be happy to look into this to see if we can assist you. Please email us at socialmedia [at] serta [dot] com … (Read full comment)

Bad experience!
Posted: July 23, 2015

Serta Perfect Sleeper (Pre-2019) Westell

Hi, Pat. Did the replacement mattress work out for you? If you need further assistance, please email us at socialmedia [at] serta [dot] com and … (Read full comment)

awful
Posted: July 23, 2015

Serta iComfort (Pre-2017) Insight

Hi, Jessica. We are sorry to hear about this experience and we can assure you that we stand behind our products and our warranty 100%. … (Read full comment)

warranty is not what they proclaim
Posted: July 23, 2015

Serta iComfort (Pre-2017)

Hi, Elaine. We are sorry to hear that you aren't completely satisfied with the mattress. It would be helpful if we could connect, because it … (Read full comment)

NEVER again buy a Serta
Posted: July 23, 2015

Serta

We are sorry to hear that you aren't completely satisfied. We do stand behind our product and our warranty 100%. Our body impression and sagging … (Read full comment)

Serta Messenger Bay Plush = SUCKS
Posted: August 3, 2015

Serta Perfect Sleeper (Pre-2019) Messenger Bay Plush

HI, Julie. Thanks for sharing your review. If your mattress has a defect covered by warranty, the mattress will be replaced. You can download a … (Read full comment)