Serta
Mattress Ratings & Reviews

93/100

Excellent

Based on 128k real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.5 Years

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.5 Years

Shop this Brand

on serta.com

Not sure this product is right for you?

Take the

GoodBed Match Quiz

Write a review of this product

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128k total ratings, 544 with reviews

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SherryIthaca, NY

Review left on Dec 13, 2015

Not happy

My husband and I bought this mattress two years ago. The edges already buckle down when it wasn't supposed to and it is very hot to sleep. Bad investment for us and was told it would help with my back problem. It has since made it worse.

This review is for Serta Paula Deen

Owned for: 2 years

Condition: Completely worn

35 - 44 years old

Female

Back Sleeper

150-200 lbs

Prefers Medium

Airborne Allergies, Back Pain (lower / middle), Back Pain (upper / neck), Sleep Apnea, Sleeping Hot

See full review

LeeGrove City, PA

Review left on Sep 29, 2015

Upsetting purchase

Spent a lot of time searching for a new bed before deciding on the iComfort mattress. Spent far more money for what I thought would provide a comfortable nights sleep. After a week I have yet to spend an entire night in the bed. The mattress is far firmer than at the store. I typically sleep on my stomach and I am very uncomfortable in this bed. Making matters worse is the terrible odor..As directed we let the bed air out for two nights and then had to go to three days because of the odor, disappointing when you get something new and can't use it Fortunately we had another bed we could use in the meantime. After day 2 we took the mattress outside and aired it out for 3 hours. We fortunately got the bed during September and have had our windows opened and the fan going all week. The odor is still strong but not as much as the first days. I had someone step into our house and ask immediately if we were painting. Our bedroom is at the other end of the house so you can imagine how strong the odor is. Every time I try to lay down in the bed I get a slight headache immediately and the odor is nauseating . My pillow stinks and after reading another review i fear the odor will remain permanently. I want to return this mattress but am stuck with it for 3 more weeks. Sleeping on the couch most of the time now. I would not recommend this bed however as I write this my husband is snoring soundly and doesn't seem to be as put off by the odor as I am.

This review is for Serta iComfort Insight

Owned for: Less than a year

Condition: Like new

55 - 64 years old

Female

Stomach Sleeper

100-150 lbs

Prefers Somewhat Softer

Acid Reflux, Airborne Allergies, Arthritis, Back Pain (lower / middle), Hip Pain, Back Pain (upper / neck), Sleeping Hot

Official Response

Thank you for feedback! Keep in mind that the model you tried in the store has been exposed to wear from people testing the mattress over time. Your model hasn't been exposed to normal wear prior to being delivered to your home, so it is normal for it to feel a bit firmer at first. It can take up to 30 days to fully adjust to a new mattress, although most people will find that this happens after several nights of sleep. An odor is normal, but should dissipate after being aired out without any coverings. If the odor continues to bother you after you have taken the necessary steps, we suggest reaching out to your retailer.

See full review+ 2 comments

AndreaMaryville, TN

Review left on Sep 20, 2015

Never buy online again!

This bed is like sleeping on a rock. It's not sagging, or breaking down, but there is NO give to it at all! I have constant hip pain, and wake several times a night. My shoulders also tingle, and two of my fingers go numb.

This review is for Serta Perfect Sleeper Kendrick Super Pillow Top

Owned for: 3 years

Condition: Like new

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Softer

Acid Reflux, Airborne Allergies, Back Pain (lower / middle), Fibromyalgia, Hip Pain, Sleeping Hot

Official Response

Hi Andrea. We appreciate your feedback. Comfort is very personal and varies greatly. You may want to consider adding a mattress topper to provide additional comfort.

See full review+ 1 comment

Melissa

Review left on Sep 15, 2015

Started sagging after 9 months!!!'

In 9 months we started noticing sagging. I have my own sag spot and my husband has his own and there is a massive lump in the middle. AFTER 9 MONTHS!! Purchased a 5 year warranty through the brick and NOPE. It's not sagging enough. Are you kidding me? How can you tell me that this is acceptable?!? I am now 6 months pregnant and can't sleep if my life depends on it. I have to throw myself out of my trench to get out of bed. It's horrible!!!

This review is for Serta Trump Home Luxury

Condition: Completely worn

25 - 34 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Softer

Official Response

Normal body impressions should be expected after you've been sleeping on a mattress for some time. Adding a mattress topper can provide an extra layer of comfort. Our warranty brochure details what is and what is not normal body impressions or sagging depending on what type of mattress you have. https://www.serta.com/sites/1/tagrem/serta/uploads/files/2015-Warranty-SWC-007.pdf

See full review+ 1 comment

Diana

Review left on Sep 15, 2015

paula deen matress terrible

Sags in middle. Store doesn't care

This review is for Serta Paula Deen

Owned for: 2 years

Condition: Like new

55 - 64 years old

Female

Stomach Sleeper

100-150 lbs

Prefers Somewhat Harder

Arthritis, Back Pain (lower / middle), Sleeping Hot

Official Response

For warranty inquiries and general information via Serta, you can call 1-888-557-3782.

See full review+ 1 comment

Beth

Review left on Sep 11, 2015

I wish I had heeded the warnings.

I purchased the Vivacious Everfeel iComfort bed, and it was great for nearly a year. I'm a plus-sized woman, and discovered approximately a month ago that my side of the mattress (we rotate this mattress REGULARLY) was sagging to the point where my butt would sink all the way down to the next layer under the memory foam. We spent a SUBSTANTIAL amount of money ($2,800.00, and I'm still paying for it) on this mattress, box spring and frame (all are Serta products, by the way, and were purchased together), and to have sagging already is unacceptable. We have filed a warranty claim with Serta, since we purchased the mattress FROM the Serta website, and are waiting for an inspector to come out and confirm what we already know; that the mattress is sagging on one side and normal on the other. Get your act together, Serta...this isn't good at all and I honestly don't know that, even if the warranty is used and we receive another bed, I would ever recommend this bed to anyone I know.

This review is for Serta iComfort Vivacious Everfeel

Owned for: 1 year

Condition: Completely worn

35 - 44 years old

Female

Back Sleeper

200-250 lbs

Prefers Somewhat Softer

Acid Reflux, Back Pain (lower / middle), Hip Pain, Back Pain (upper / neck), Plus Size, Sleeping Hot

Official Response

We can assure you that Serta stands behind the warranty 100% and if there is a manufacturing defect, the mattress will be replaced. For reference, please see our warranty brochure: https://www.serta.com/sites/1/tagrem/serta/uploads/files/2015-Warranty-SWC-007.pdf

See full review+ 1 comment

PamelaCabot, AR

Review left on Sep 7, 2015

going to return my second mattresd

Develops body impressions and dips. For $2800 mattress I expected more. Very bad bed!!!

This review is for Serta iComfort Directions Reinvention

Owned for: 6-12 months

Condition: Completely worn

55 - 64 years old

Female

Back Sleeper

150-200 lbs

Prefers Somewhat Harder

Back Pain (lower / middle), Hip Pain

Official Response

We are sorry to hear you aren't pleased with your mattress. Serta stands 100% behind the warranty. If there is a manufacturing defect, the mattress will be replaced. For reference, please see our warranty brochure: https://www.serta.com/sites/1/tagrem/serta/uploads/files/2015-Warranty-SWC-007.pdf

See full review+ 2 comments

MeganMelbourne, FL

Review left on Sep 7, 2015

Loved this bed at first.

However it didn't take long for my body indentation to form it feels like I am left sleeping in a while I am 165 lbs so I don't think this bed after such a short amount of time should leave an indention!! there is no obvious body marks when you look at it from up above but believe me to you it is there.

This review is for Serta iComfort Insight

Owned for: 2 years

Condition: Completely worn

25 - 34 years old

Female

150-200 lbs

Prefers Somewhat Softer

Acid Reflux, Airborne Allergies, Back Pain (lower / middle)

Official Response

Normal body impressions should be expected after you've been sleeping on a mattress for some time. Our warranty brochure details what is and what is not normal body impressions or sagging depending on what type of mattress you have: https://www.serta.com/sites/1/tagrem/serta/uploads/files/2015-Warranty-SWC-007.pdf If you feel this could be more than just normal impressions, please contact your store of purchase to request an inspection to determine what is causing the issue. If you have moved or if your store has closed since you purchased, please call us at 1 (888) 557-3782.

See full review+ 1 comment

TriciaPhiladelphia, PA

Review left on Aug 24, 2015

Okay Mattress

This mattress caved in the middle after six months but the warranty only covered over three inches of sinking. So, here I am stuck with a mattress that is sunken in the middle and any fitted sheet crumples in the center causing skin creases all over my body. I think sleeping on a bean bag would provide better support to be honest. The price was cheap and I got what I paid for. Next time I'll spend the extra cash and get a memory foam pillow top mattress instead.

This review is for Serta Bellagio Guardini Plush Super Pillow Top

Owned for: 4 years

Condition: Moderately worn

35 - 44 years old

Female

Side Sleeper

150-200 lbs

Prefers Somewhat Harder

Acid Reflux, Airborne Allergies, Arthritis, Back Pain (lower / middle), Plus Size, Sleep Apnea

See full review

Surf TSpring Hill, FL

Review left on Aug 7, 2015

Stride firm.

Got this to replace a king coil plush that was too soft. Got this and I'm not disappointed with the quality at all. It's a bit firm but really supports well and evenly. Would recommend this mattress.

This review is for Serta Perfect Day iSeries Profiles Stride Firm

Owned for: 1-3 months

Condition: Like new

Under 25 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium

Hip Pain, Osteoarthritis, Plus Size, Sleeping Hot

See full review

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Serta
Mattress Ratings & Reviews

Not happy

Upsetting purchase

Official Response

Never buy online again!

Official Response

Started sagging after 9 months!!!'

Official Response

paula deen matress terrible

Official Response

I wish I had heeded the warnings.

Official Response

going to return my second mattresd

Official Response

Loved this bed at first.

Official Response

Okay Mattress

Stride firm.

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta Mattress Ratings & Reviews

Not happy

Upsetting purchase

Official Response

Never buy online again!

Official Response

Started sagging after 9 months!!!'

Official Response

paula deen matress terrible

Official Response

I wish I had heeded the warnings.

Official Response

going to return my second mattresd

Official Response

Loved this bed at first.

Official Response

Okay Mattress

Stride firm.

Serta
Mattress Ratings & Reviews