Serta
Mattress Ratings & Reviews

93/100

Excellent

Based on 127k real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.5 Years

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.5 Years

Shop this Brand

on serta.com

Not sure this product is right for you?

Take the

GoodBed Match Quiz

Write a review of this product

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127k total ratings, 541 with reviews

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JulieForney, TX

Review left on Jul 9, 2015

Serta Messenger Bay Plush = SUCKS

I purchased my mattress at JCPenney. It is less than 5 months old. It has a hump in the middle of the mattress. With this hump in the middle it causes you to roll and sleep on the edge of the mattress. JCPENNEY does not want to help with this issue. I ADVISE NOT TO BUY THIS MATTRESS OR BUY FROM JCPENNEY! SAD TO SAY BUT SHOP ELSE WHERE!!!

This review is for Serta Perfect Sleeper Messenger Bay Plush

45 - 54 years old

Female

Side Sleeper

150-200 lbs

Prefers Somewhat Softer

Official Response

HI, Julie. Thanks for sharing your review. If your mattress has a defect covered by warranty, the mattress will be replaced. You can download a copy of our warranty brochure here: https://www.serta.com/customer-care/warranty-registration An inspection will determine what's going on with your mattress and whether or not it should be replaced or if there is another way address this issue. We'd like to know more about your conversation with your retailer so we can determine how to best assist you from here. Please email us at socialmedia [at] serta [dot] com.

See full review+ 1 comment

Elaine DLakewood, WA

Review left on Jun 27, 2015

warranty is not what they proclaim

my mattress 1800$ just for the mattress in 3 years has significantly sagged i paid them 35$ to come out and see it the guy in front of me measured a sag of 7 inches deep into the bed and 4 inches high. when they came out he took some photos and noted some light stains that were not anywhere near the sag. I now get a letter that says the sag was measured at 1/4 inch (what a joke) and because of the light stains they have voided a 25 year warranty (do they really think people do not get stains over 25 years of usage). I told them up front it had a few light stains and asked if I would get turned away they assured me that I should pay the money to have it inspected why would I throw 35 dollars away for no reason this was significant sag and manufacture defect. in there letter they proclaim they have a very low return rate du to factory defects thats because they do not stand behind there products. please save yourself some money and do not buy into there sales pitches you will not be happy if you have any defects you will be stuck with a mattress worth nothing

This review is for Serta iComfort (Pre-2017)

Owned for: 3 years

Condition: Completely worn

45 - 54 years old

Female

Side Sleeper

200-250 lbs

Prefers Medium

Official Response

Hi, Elaine. We are sorry to hear that you aren't completely satisfied with the mattress. It would be helpful if we could connect, because it would be very unusual for an inspector to note a 7" sag on any type of mattress. Please email us at socialmedia [at] serta [dot] com so we can look into this further. Thanks!

See full review+ 2 comments

JessicaCoram, NY

Review left on Jun 27, 2015

awful

we purchased this bed from the store in july 2014. when we tried this in the showroom, we were over the moon. after a few years with an innerspring that just wasn't doing it, this was absolutely wonderful. what arrived at our door was a totally different story. it was like a rock the first few months. and we wrote it off to the 'break in period' as we had been advised of. maybe the showroom ones had been laid on a lot. okay fine. fine if you can get past the discomfort and the off-gassing that took almost 3 months to dissipate and caused me endless upper-respitory infections and my eyes to be glued shut, then yeah, fine. after about 3 months, the smell went away, and the bed finally seemed comfortable, so we stuck with it. fast forward to this february, suddenly we both start getting severe lower back pain. my husband wakes up everyday and his legs are tired and swollen. my hips are locking up and extremely painful to the point i have trouble standing from a seated position. maybe we've been at the gym too much..working long hours...NOPE. rolled over last night and felt my hip hit the bed frame. in less than a year the foam has completely broken down to nothing. i sincerely was starting to think the pain was in my head. neither of us has had restful sleep in months and i've never been more sorry we decided to get a new bed.It's a flimsy piece of garbage. The stupid thing isn't even fully a king size. It comes up short in all direction requiring you to buy special sheets from serta to fit it properly. i would give this no stars if we could. from my understanding, serta is very difficult with their returns, thankfully we did add the the retailer protection plan, we thought, NOPE. They just came to do their inspection and were told that they most likely will not replace it because it's not showing a dip, and because so many people are trying to return them, serta is trying to crack down and deny everyone. so now we're left stuck shelling out for another brand new mattress less than a year later

This review is for Serta iComfort Insight

Owned for: 6-12 months

Condition: Completely worn

25 - 34 years old

Female

Side Sleeper

200-250 lbs

Prefers Somewhat Harder

Official Response

Hi, Jessica. We are sorry to hear about this experience and we can assure you that we stand behind our products and our warranty 100%. If your mattress was inspected and found to have a defect covered by warranty, it will be replaced. If you'd like to connect with us and get further assistance, please email socialmedia [at] serta [dot] com and we'll be happy to put you in touch with someone.

See full review+ 1 comment

SharonPittsboro, NC

Review left on May 28, 2015

Has helped back problems

I have had sciatic problems. I went to the beach last weekend. After sleeping on a different mattress for two nights, I definitely noticed a difference. This mattress helps support the improvement I am getting from massage, yoga, over the counter pain meds, strength training and stretching exercises.I also fall asleep faster.

This review is for Serta Perfect Sleeper Chelsey Harbor Plush

Owned for: 3-6 months

Condition: Like new

Over 65 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium

Back Pain (lower / middle), Hip Pain

See full review

PatMoss Point, MS

Review left on May 28, 2015

Bad experience!

This bed felt good when we tried it in the store. Had it less than 4 mo. and it is already showing impressions where we lay. My husband and I are small people, this should not be happening. The store is sending out another mattress. I have 2 other family members that have also purchased mattress from Rooms to Go, they are also small people. one is on her 4th replacement and the other is on her 3rd and they are all different brands of mattress. What is going on with these mattresses? I am not happy with this, the store does not want to return your money and you have to try to replace the mattress, something needs to be done to help the customers!!

This review is for Serta Perfect Sleeper Westell

Owned for: 1-3 months

Condition: Completely worn

Over 65 years old

Female

Side Sleeper

< 100 lbs

Prefers Somewhat Harder

Arthritis, Back Pain (lower / middle), Hip Pain

Official Response

Hi, Pat. Did the replacement mattress work out for you? If you need further assistance, please email us at socialmedia [at] serta [dot] com and we'll be happy to help.

See full review+ 1 comment

JaneBaton Rouge, LA

Review left on May 3, 2015

Rip-Off

This mattress was great for about 6 months. After that, it started to go downhill. I have had the mattress for 3 years, and it has body indentions. The thing is getting more and more miserable. I will have to buy a new mattress soon. A mattress that sells for over a grand should last much longer than this!

This review is for Serta Trump Home iSeries

Owned for: More than a year

Condition: Completely worn

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Harder

Airborne Allergies, Sleeping Hot

See full review+ 1 comment

DianeDepew, NY

Review left on Apr 11, 2015

Pain and numbness still there

when i went looking for new bed that would stop my hip pain and my shoulder pain-numbness in my arm and fingers, i thought i found the right bed or so i was lead to believe it would be. it isn't. i am a few days short of the 30 days return policy so going today to see about returning it and trying something else.

This review is for Serta iComfort Savant Plush

Owned for: 1-3 months

Condition: Like new

Over 65 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium

Acid Reflux, Airborne Allergies, Arthritis, Back Pain (lower / middle), Hip Pain, Back Pain (upper / neck), Plus Size, Sleep Apnea, Sleeping Hot, Spinal Stenosis

See full review

Meg

Review left on Mar 23, 2015

Worst Mattress Ever

We paid a fortune for this mattress and almost immediately it began to get huge divots on both sides of the mattress. I could barely dig myself out of the hole to get out of bed. It was so unbearable I flipped the mattress over (it is not flippable!) and am sleeping on the hard side that has no cushioning whatsoever, and you know what? It's more comfortable that way!!! Terrible product, we are moving and leaving this mattress behind.

This review is for Serta Trump Home Trevia Super Pillow Top

Owned for: 2 years

Condition: Completely worn

55 - 64 years old

Female

Stomach Sleeper

100-150 lbs

Prefers Somewhat Harder

See full review

TropicanaMontreal, QC

Review left on Mar 5, 2015

serta /trump Alita mattress, don't buy stress for u

Do not get into buying any trump mattress, first week was good after I was in pain sleeping on this mattress. Wen two people sleep on this we tend to slip towards the middle. Awful collection. I went through so much stress, I wasn't told if I change my mind I hav to pay $50.00 for delivery for 2nd selection.

This review is for Serta Trump Home

25 - 34 years old

Female

150-200 lbs

Acid Reflux, Back Pain (lower / middle), Sleep Apnea

See full review

CrystalZebulon, GA

Review left on Mar 5, 2015

Don't buy!!!!!

I have only had this bed one night and it made a mountain where I sleep I slept maybe 6 hours and got up come back to bed went to go wipe the sheets with my hand and notice a lump pulled the sheets back and their was a huge lump going from the middle of the bed over to the top corner of the bed I had to pull the lump out by going to the other bottom corner of the bed on the other side and pull made the lump go away but I shouldn't have to do that not for no 700 dollar bed called the store and she told me that the foam underneath my pillow top is not sewed to the other piece of the bed so of course it's gonna do that from all the tossing and turning I got 10 days to return it and I will be hopefully this weekend

This review is for Serta Indigo Bay

Owned for: Less than a month

Condition: Don't know

25 - 34 years old

Female

Side Sleeper

200-250 lbs

Prefers Somewhat Softer

Acid Reflux, Back Pain (lower / middle), Plus Size, Sleeping Hot

See full review

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Serta
Mattress Ratings & Reviews

Serta Messenger Bay Plush = SUCKS

Official Response

warranty is not what they proclaim

Official Response

awful

Official Response

Has helped back problems

Bad experience!

Official Response

Rip-Off

Pain and numbness still there

Worst Mattress Ever

serta /trump Alita mattress, don't buy stress for u

Don't buy!!!!!

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta Mattress Ratings & Reviews

Serta Messenger Bay Plush = SUCKS

Official Response

warranty is not what they proclaim

Official Response

awful

Official Response

Has helped back problems

Bad experience!

Official Response

Rip-Off

Pain and numbness still there

Worst Mattress Ever

serta /trump Alita mattress, don't buy stress for u

Don't buy!!!!!

Serta
Mattress Ratings & Reviews