Serta
Mattress Ratings & Reviews

Serta logo
93/100
Excellent
Back Support
57
Pressure Relief
60
Sleep Quality
64
Stays "Cool"
65
Value
52
Warranty Service
44
Average Lifespan
10.7 Years
Back Support
57
Pressure Relief
60
Sleep Quality
64
Stays "Cool"
65
Value
52
Warranty Service
44
Average Lifespan
10.7 Years
FILTER
126k total ratings, 540 with reviews
Female
KaylahJacksonville, NC
Review left on Feb 4, 2016

Body impressions make for hard nights sleep

This mattress was supposed to be something great for mine and my husbands back. First off it is way too hard. After about 30 days our body impressions were molded into the mattress on our sides, leaving a huge lump near the middle where we don't sleep. It gets so warm evef on the coldest day my husband sweats so much, hd has to kick off ghe sheets. I'd love to just get up and buy a new mattress all together. Not satisfied with this serta mattress.
This review is for Serta Paula Deen
Owned for: 3-6 months
Condition: Like new

25 - 34 years old

Female

Side Sleeper

100-150 lbs

Prefers Harder Feel

Back Pain, Hip Pain, Neck Pain, Restless Leg, Sleeping Hot

0
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Male
LarryFort Collins, CO
Review left on Jan 30, 2016

painful I sleep on the couch

We had painful backs right away we put a 3 inch memory foam pad on it which was slightly better I sleep on the couch most nights my back will not relax in any position on this mattress it was a waste of money
This review is for Serta Perfect Sleeper Sorento Super Pillow Top
Owned for: 3 years
Condition: Like new

35 - 44 years old

Male

Side Sleeper

200-250 lbs

Prefers Harder Feel

0
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Female
GloriaPine Grove, CA
Review left on Jan 15, 2016

Disagree with Consumer Report. Sags in center in 1 mo.

Store trial OK and firm but told it was softer from trial use. Mine would be harder but soften in short time. It has, after only one month, right in the center. Edge much firmer and more comfortable than spring area, sags at hip line on 140 lb 5' 2" gal. after an hour use. Our heads slip down off pillow. Only two layers of foam on top of springs gives husband (5'10" 212 lbs.) a feeling of sleeping on an egg carton. Got an iSeries Expression, (hardest mattress) put a thick pad on it and he is fine. I put an additional box store 1" foam topper on my side and with the mattress support and the added softness it's great. Beats the iSeries Promenence for a grand less and no more back ache.
This review is for Serta iSeries Vantage Firm
Owned for: 1-3 months
Condition: Moderately worn

Over 65 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium Feel

Back Pain, Sleep Apnea

Official Response
Thank you for sharing your experience with the iSeries collection. In regards to the sagging in the center, please make sure that your bed frame is providing the proper center support that extends to the floor. For reference, please see our online warranty brochure: http://bit.ly/1K1Zdqr
0
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Female
AlisonPanama City Beach, FL
Review left on Dec 22, 2015

Worst mattress

This mattress was amazingly comfortable when we first got it. We bought 3 for a vacation home that we have. Within 90 days, ALL THREE had giant indentations. We contacted RTG warranty - 2 are 1.5 inch depressed and 1 is 2 inches. They were nice and exchanged them, but something is seriously wrong with this product to have 3 go bad in 3 months! Obviously, we didn't get the same ones again. Hoping for better luck this time!
This review is for Serta Perfect Sleeper Largo Vista

35 - 44 years old

Female

Side Sleeper

100-150 lbs

Prefers Softer Feel

0
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Female
PatPhilippi, WV
Review left on Dec 22, 2015

Not durable

This was a replacement for another Serta mattress that didn't hold up. After less than a year, this one is not much better. I guess you get what you pay for!!!
This review is for Serta Dr Greene Auburn Falls Firm
Owned for: 6-12 months
Condition: Completely worn

Over 65 years old

Female

Side Sleeper

100-150 lbs

Prefers Harder Feel

Acid Reflux, Allergies, Arthritis, Back Pain, Restricted Mobility, Fibromyalgia, Hip Pain, Neck Pain, Osteoporosis, Plus Size, Restless Leg, Scoliosis, Sleep Apnea, Sleeping Hot, Spinal Stenosis, Spondylolisthesis

0
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Female
BethEden, NY
Review left on Dec 15, 2015

Deep center sagging after four months!

Highly visible center sagging after only four months use by a 150 lb single sleeper. This mattress needs to be replaced after two years use. Very disappointed in the quality and construction. Purchased a Serta on the basis of mattresses at Hampton Inn hotels.
This review is for Serta Perfect Sleeper Dover Walk Pillowtop
Owned for: 2 years
Condition: Completely worn

55 - 64 years old

Female

Side Sleeper

150-200 lbs

Prefers Softer Feel

Back Pain, Neck Pain, Restless Leg

0
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Female
SherryIthaca, NY
Review left on Dec 13, 2015

Not happy

My husband and I bought this mattress two years ago. The edges already buckle down when it wasn't supposed to and it is very hot to sleep. Bad investment for us and was told it would help with my back problem. It has since made it worse.
This review is for Serta Paula Deen
Owned for: 2 years
Condition: Completely worn

35 - 44 years old

Female

Back Sleeper

150-200 lbs

Prefers Medium Feel

Allergies, Back Pain, Neck Pain, Sleep Apnea, Sleeping Hot

0
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Female
LeeGrove City, PA
Review left on Sep 29, 2015

Upsetting purchase

Spent a lot of time searching for a new bed before deciding on the iComfort mattress. Spent far more money for what I thought would provide a comfortable nights sleep. After a week I have yet to spend an entire night in the bed. The mattress is far firmer than at the store. I typically sleep on my stomach and I am very uncomfortable in this bed. Making matters worse is the terrible odor..As directed we let the bed air out for two nights and then had to go to three days because of the odor, disappointing when you get something new and can't use it Fortunately we had another bed we could use in the meantime. After day 2 we took the mattress outside and aired it out for 3 hours. We fortunately got the bed during September and have had our windows opened and the fan going all week. The odor is still strong but not as much as the first days. I had someone step into our house and ask immediately if we were painting. Our bedroom is at the other end of the house so you can imagine how strong the odor is. Every time I try to lay down in the bed I get a slight headache immediately and the odor is nauseating . My pillow stinks and after reading another review i fear the odor will remain permanently. I want to return this mattress but am stuck with it for 3 more weeks. Sleeping on the couch most of the time now. I would not recommend this bed however as I write this my husband is snoring soundly and doesn't seem to be as put off by the odor as I am.
This review is for Serta iComfort Insight
Owned for: Less than a year
Condition: Like new

55 - 64 years old

Female

Stomach Sleeper

100-150 lbs

Prefers Softer Feel

Acid Reflux, Allergies, Arthritis, Back Pain, Hip Pain, Neck Pain, Sleeping Hot

Official Response
Thank you for feedback! Keep in mind that the model you tried in the store has been exposed to wear from people testing the mattress over time. Your model hasn't been exposed to normal wear prior to being delivered to your home, so it is normal for it to feel a bit firmer at first. It can take up to 30 days to fully adjust to a new mattress, although most people will find that this happens after several nights of sleep. An odor is normal, but should dissipate after being aired out without any coverings. If the odor continues to bother you after you have taken the necessary steps, we suggest reaching out to your retailer.
0
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Female
AndreaMaryville, TN
Review left on Sep 20, 2015

Never buy online again!

This bed is like sleeping on a rock. It's not sagging, or breaking down, but there is NO give to it at all! I have constant hip pain, and wake several times a night. My shoulders also tingle, and two of my fingers go numb.
This review is for Serta Perfect Sleeper Kendrick Super Pillow Top
Owned for: 3 years
Condition: Like new

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Softer Feel

Acid Reflux, Allergies, Back Pain, Fibromyalgia, Hip Pain, Sleeping Hot

Official Response
Hi Andrea. We appreciate your feedback. Comfort is very personal and varies greatly. You may want to consider adding a mattress topper to provide additional comfort.
0
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Female
Melissa
Review left on Sep 15, 2015

Started sagging after 9 months!!!'

In 9 months we started noticing sagging. I have my own sag spot and my husband has his own and there is a massive lump in the middle. AFTER 9 MONTHS!! Purchased a 5 year warranty through the brick and NOPE. It's not sagging enough. Are you kidding me? How can you tell me that this is acceptable?!? I am now 6 months pregnant and can't sleep if my life depends on it. I have to throw myself out of my trench to get out of bed. It's horrible!!!
This review is for Serta Trump Home Luxury
Condition: Completely worn

25 - 34 years old

Female

Side Sleeper

100-150 lbs

Prefers Softer Feel

Official Response
Normal body impressions should be expected after you've been sleeping on a mattress for some time. Adding a mattress topper can provide an extra layer of comfort. Our warranty brochure details what is and what is not normal body impressions or sagging depending on what type of mattress you have. https://www.serta.com/sites/1/tagrem/serta/uploads/files/2015-Warranty-SWC-007.pdf
0
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Serta Mattress Reviews - Page 32 | GoodBed