Serta
Mattress Ratings & Reviews

93/100

Excellent

Based on 128k real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.5 Years

Shop this Brand

on serta.com

Not sure this product is right for you?

Take the

GoodBed Match Quiz

Write a review of this product

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.5 Years

Shop this Brand

on serta.com

Not sure this product is right for you?

Take the

GoodBed Match Quiz

Write a review of this product

FILTER

128k total ratings, 544 with reviews

Sort by:

Brenda APerris, CA

Review left on Feb 24, 2016

I wake up every morning with back pain it takes 3 to 5 minut

Every morning it takes about 3 to 5 minutes from me to straighten up I toss and turn all night long I don't sleep at all sometimes because I can't get comfortable I sleep with six pillows in my bed and I have to prop the pillows around my body in order to get comfortable so that I can sleep I have constant back pain that was the purpose of me buying the new mattress the Serta tranquil breeze was supposed to be firm and help with the back pain but in less than a year after I have the mattress is starting to sag I purchase a mattress from Macy's department store and they have not been cooperative or were not cooperative because I had to exchange the mattress I bought from them before the tranquil breeze they went as far as to tell me I needed to buy a new bed

This review is for Serta Perfect Sleeper Elite Tranquil Breeze Ultra Firm Pillowtop

Owned for: 2 years

Condition: Completely worn

55 - 64 years old

Female

Side Sleeper

150-200 lbs

Prefers Somewhat Harder

Back Pain (lower / middle), Sleep Apnea, Spinal Stenosis

Official Response

Thank you for sharing your feedback with us. There are a variety of comfort options when it comes to mattresses and it all depends on your preference when it comes to comfort. There are also many different contributors to back pain. Please keep in mind that this mattress is covered under warranty. For more information on what is covered, please visit: http://bit.ly/1K1Zdqr

See full review+ 3 comments

LaineyPhilo, IL

Review left on Feb 23, 2016

horrible mattress, the Serta and Macy companies are horrible

We have only had this mattress since October 2015. There is already a inch sag all the way across it. Serta will not warranty a mattress until it is 11/2 inch. We spent over $1200 for this mattress and had we known the quality we would not have purchased it. Customer service at both the Macy and Serta store are horrible to deal with. I spoke with 3 different people at Macy's and each one of them have me a different story as to what should be done.

This review is for Serta Perfect Sleeper Elite Gentle Mist Firm Tight Top

Owned for: 3-6 months

Condition: Completely worn

35 - 44 years old

Female

Side Sleeper

150-200 lbs

Prefers Somewhat Harder

Back Pain (lower / middle), Restless Leg

Official Response

We're sorry to hear of your dissatisfaction. Normal body impressions can occur over time due to the nature of foams and fibers when exposed to body weight and temperature after consistent use. We conduct very thorough quality testing at our Research & Development lab where we simulate years of wear on our Perfect Sleeper mattresses, and have consistently determined that body impressions less than 1 1/2" are considered normal after consistent use of the mattress. Anything greater than this would be covered by warranty. We suggest rotating the mattress and making sure that the box spring and bed frame are providing proper support. Regular rotation can help even out wear. For more information on our warranty and how to properly support your mattress, please visit: http://bit.ly/1K1Zdqr

See full review+ 2 comments

Rebecca GDodge City, KS

Review left on Feb 17, 2016

HORRIBLE MATTRESS DEVELOPING BAD IMPRESSIONS

This mattress was purchased in April of 2015 and it has already began developing sink holes where my husband and i sleep if you roll to the middle it is much firmer. Horrible design not even close to luxury. Do not waste your money on this one. We paid $1,400.00 and it is the worst purchase of a mattress that i have ever made.

This review is for Serta Trump Home

Owned for: 6-12 months

Condition: Completely worn

35 - 44 years old

Female

Side Sleeper

150-200 lbs

Prefers Somewhat Harder

Hip Pain, Back Pain (upper / neck), Plus Size, Sleeping Hot

Official Response

Thank you for sharing your feedback with us. We would be able to provide additional information if we knew the model you were referring to, but normal body impressions can occur over time due to the nature of foams and fibers when exposed to body weight and temperature after consistent use. Please keep in mind that your mattress is protected against manufacturing defects under our warranty. To learn more about what is and is not covered under the warranty, please see our online warranty brochure: http://bit.ly/1K1Zdqr

See full review+ 1 comment

SonnetSaint Paul, MN

Review left on Feb 9, 2016

Serta Paula Deen Whitaker Sunset Memory Foam Mattress

We bought the Serta Paula Deen Whitaker Sunset Memory Foam mattress after trying it out in the store & loving it, & the price couldn't be beat. About two months into owning & sleeping on this mattress I noticed that my side of the bed was not springing back during the day, meaning there was a large dip where I sleep. I tried rolling more toward the middle of the bed where it was much firmer, only to find myself back in the "dip". We have turned the mattress around, but you can only do that so many times & with the way the bed is made, you can't flip it over. This mattress was purchased because both my Fiance & I have back problems. We thought the memory foam would be great for that, but it has only made things worse. Not only do I wake up with more aches & pains than the previous mattress, the pains last throughout the day. I guess you get what you pay for in the end.

This review is for Serta Paula Deen

Owned for: 2 years

Condition: Completely worn

35 - 44 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium

Acid Reflux, Arthritis, Back Pain (lower / middle), Fibromyalgia, Hip Pain, Back Pain (upper / neck), Restless Leg

Official Response

Thank you for sharing your experience. We are sorry to hear of your dissatisfaction. Normal body impressions can occur over time due to the nature of foams and fibers when exposed to body weight and temperature after consistent use. We recommend making sure that the box spring and bed frame are still up to par and providing proper support.

See full review+ 4 comments

KaylahJacksonville, NC

Review left on Feb 4, 2016

Body impressions make for hard nights sleep

This mattress was supposed to be something great for mine and my husbands back. First off it is way too hard. After about 30 days our body impressions were molded into the mattress on our sides, leaving a huge lump near the middle where we don't sleep. It gets so warm evef on the coldest day my husband sweats so much, hd has to kick off ghe sheets. I'd love to just get up and buy a new mattress all together. Not satisfied with this serta mattress.

This review is for Serta Paula Deen

Owned for: 3-6 months

Condition: Like new

25 - 34 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Harder

Back Pain (lower / middle), Hip Pain, Back Pain (upper / neck), Restless Leg, Sleeping Hot

See full review

LarryFort Collins, CO

Review left on Jan 30, 2016

painful I sleep on the couch

We had painful backs right away we put a 3 inch memory foam pad on it which was slightly better I sleep on the couch most nights my back will not relax in any position on this mattress it was a waste of money

This review is for Serta Perfect Sleeper Sorento Super Pillow Top

Owned for: 3 years

Condition: Like new

35 - 44 years old

Male

Side Sleeper

200-250 lbs

Prefers Somewhat Harder

See full review

GloriaPine Grove, CA

Review left on Jan 15, 2016

Disagree with Consumer Report. Sags in center in 1 mo.

Store trial OK and firm but told it was softer from trial use. Mine would be harder but soften in short time. It has, after only one month, right in the center. Edge much firmer and more comfortable than spring area, sags at hip line on 140 lb 5' 2" gal. after an hour use. Our heads slip down off pillow. Only two layers of foam on top of springs gives husband (5'10" 212 lbs.) a feeling of sleeping on an egg carton. Got an iSeries Expression, (hardest mattress) put a thick pad on it and he is fine. I put an additional box store 1" foam topper on my side and with the mattress support and the added softness it's great. Beats the iSeries Promenence for a grand less and no more back ache.

This review is for Serta iSeries Vantage Firm

Owned for: 1-3 months

Condition: Moderately worn

Over 65 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium

Back Pain (lower / middle), Sleep Apnea

Official Response

Thank you for sharing your experience with the iSeries collection. In regards to the sagging in the center, please make sure that your bed frame is providing the proper center support that extends to the floor. For reference, please see our online warranty brochure: http://bit.ly/1K1Zdqr

See full review+ 2 comments

AlisonPanama City Beach, FL

Review left on Dec 22, 2015

Worst mattress

This mattress was amazingly comfortable when we first got it. We bought 3 for a vacation home that we have. Within 90 days, ALL THREE had giant indentations. We contacted RTG warranty - 2 are 1.5 inch depressed and 1 is 2 inches. They were nice and exchanged them, but something is seriously wrong with this product to have 3 go bad in 3 months! Obviously, we didn't get the same ones again. Hoping for better luck this time!

This review is for Serta Perfect Sleeper Largo Vista

35 - 44 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Softer

See full review

PatPhilippi, WV

Review left on Dec 22, 2015

Not durable

This was a replacement for another Serta mattress that didn't hold up. After less than a year, this one is not much better. I guess you get what you pay for!!!

This review is for Serta Dr Greene Auburn Falls Firm

Owned for: 6-12 months

Condition: Completely worn

Over 65 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Harder

Acid Reflux, Airborne Allergies, Arthritis, Back Pain (lower / middle), Restricted Mobility, Fibromyalgia, Hip Pain, Back Pain (upper / neck), Osteoporosis, Plus Size, Restless Leg, Scoliosis, Sleep Apnea, Sleeping Hot, Spinal Stenosis, Spondylolisthesis

See full review

BethEden, NY

Review left on Dec 15, 2015

Deep center sagging after four months!

Highly visible center sagging after only four months use by a 150 lb single sleeper. This mattress needs to be replaced after two years use. Very disappointed in the quality and construction. Purchased a Serta on the basis of mattresses at Hampton Inn hotels.

This review is for Serta Perfect Sleeper Dover Walk Pillowtop

Owned for: 2 years

Condition: Completely worn

55 - 64 years old

Female

Side Sleeper

150-200 lbs

Prefers Somewhat Softer

Back Pain (lower / middle), Back Pain (upper / neck), Restless Leg

See full review

...

12802

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta
Mattress Ratings & Reviews

I wake up every morning with back pain it takes 3 to 5 minut

Official Response

horrible mattress, the Serta and Macy companies are horrible

Official Response

HORRIBLE MATTRESS DEVELOPING BAD IMPRESSIONS

Official Response

Serta Paula Deen Whitaker Sunset Memory Foam Mattress

Official Response

Body impressions make for hard nights sleep

painful I sleep on the couch

Disagree with Consumer Report. Sags in center in 1 mo.

Official Response

Worst mattress

Not durable

Deep center sagging after four months!

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta Mattress Ratings & Reviews

I wake up every morning with back pain it takes 3 to 5 minut

Official Response

horrible mattress, the Serta and Macy companies are horrible

Official Response

HORRIBLE MATTRESS DEVELOPING BAD IMPRESSIONS

Official Response

Serta Paula Deen Whitaker Sunset Memory Foam Mattress

Official Response

Body impressions make for hard nights sleep

painful I sleep on the couch

Disagree with Consumer Report. Sags in center in 1 mo.

Official Response

Worst mattress

Not durable

Deep center sagging after four months!

Serta
Mattress Ratings & Reviews