Serta
Mattress Ratings & Reviews

Serta logo
93/100
Excellent
Back Support
57
Pressure Relief
60
Sleep Quality
64
Stays "Cool"
65
Value
52
Warranty Service
44
Average Lifespan
10.5 Years
Back Support
57
Pressure Relief
60
Sleep Quality
64
Stays "Cool"
65
Value
52
Warranty Service
44
Average Lifespan
10.5 Years
FILTER
128k total ratings, 544 with reviews
Female
Jolene RArlington, TX
Review left on May 23, 2016

The mattress is absolute heaven. I sleep through the nigh...

The mattress is absolute heaven. I sleep through the night. My hips and back do not hurt. (And I have had 4 back surgeries)Why didnt i do this sooner? Found this mattress at an outlet. A little scuffed on one edge. What a bargain! But well worth it's full price. I am so happy that i finally got a Serta!
This review is for Serta iSeries Vantage Plush
Owned for: Less than a year
Condition: Like new

45 - 54 years old

Female

Side Sleeper

200-250 lbs

Prefers Medium

Back Pain (lower / middle), Hip Pain, Back Pain (upper / neck), Plus Size, Sleeping Hot

Official Response
Thank you for choosing Serta and sharing your feedback. We are so pleased to hear that you are getting the comfortable sleep you deserve!
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Female
JoyceEvening Shade, AR
Review left on May 12, 2016

Sleeping in Comfort Again!!

Well satisfied with our new mattress. Have only been sleeping on it for one week, but my husband and I have both enjoyed a good night's sleep each night.
This review is for Serta Bellagio Guardini Firm
Owned for: Less than a year

Over 65 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium

Acid Reflux, Airborne Allergies, Arthritis, Plus Size, Sleep Apnea

Official Response
Thank you for choosing Serta and for sharing your experience with us! We are pleased to hear you are enjoying your mattress!
0
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Male
HarrisonVail, AZ
Review left on Apr 17, 2016

Much improved sleep over last mattress

Mattress fully met our expectations. Good Value !
This review is for Sertapedic Canyon Creek Plush
Owned for: 1 year
Condition: Like new

45 - 54 years old

Male

Side Sleeper

200-250 lbs

Prefers Somewhat Softer

Arthritis, Back Pain (lower / middle)

Official Response
Thank you for choosing Serta and sharing your experience! We are pleased to hear you are getting the comfortable sleep you deserve!
0
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Female
AnnePittsford, NY
Review left on Apr 1, 2016

Ours lasted about a year. I guess we were lucky.

Reading reviews I guess we got a longer life than many form our mattress. It was almost a year before we realized that we weren't imagining things and there were sink holes , especially on my side . I am 225 pounds so I realize I am overweight but for what we paid this is ridiculous. We have now had the mattress almost 3 years and even our very light weight daughter can't use it because she "gets stuck," The thing I feel the worst about it that the first few months I loved it so much I encouraged a close family member to spend the money to get the same one. He is very slender but now has the same problem as us. This is just wrong. Serta should do something for us! The sink holes are not obvious by looking at it, but you sure feel it as soon as you lay down.
This review is for Serta iComfort Savant Plush
Owned for: 3 years
Condition: Very worn

55 - 64 years old

Female

Side Sleeper

200-250 lbs

Prefers Medium

Arthritis, Back Pain (lower / middle), Hip Pain, Plus Size, Sleep Apnea

Official Response
Thank you for sharing your experience with us. Your Serta mattress is protected against manufacturing defects, including sagging/body impressions beyond the threshold that determines what is normal wear as outlined in the warranty brochure. Normal wear over time can cause the mattress foams and fibers to feel softer where your body lays night after night versus other areas of the mattress exposed to less wear. You can rotate your mattress to promote even wear. However, if you believe this to be a defect, you can contact your retailer for warranty services. If they are no longer in business or if you have moved, please call us at 1-888-55-SERTA (1-888-557-3782) for further assistance.
0
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Female
LaurieEtobicoke, ON
Review left on Mar 31, 2016

Love it

We've had this mattress for about 10 years and it's super comfortable and I love it to bits. It's so soft and cozy, you don't want to get out of it.
This review is for Serta Luxury Response
Owned for: 10 years
Condition: Like new

25 - 34 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Softer

Airborne Allergies, Sleeping Hot

Official Response
Thank you for your sharing your experience with us! We are pleased to hear that you are enjoying your mattress and getting the comfortable sleep you deserve!
0
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Female
LoriThousand Oaks, CA
Review left on Mar 28, 2016

Go with your gut

Honestly, I went to the mattress store to purchase the tempurpedic cloud and feel like I was talked out of it and into this one. Salesman didn't have last years cloud on display anymore for me to try out again and said more people return their tempurpedics. Mmm how bout it cost me $300 more than the cloud I wanted (and loved the feel)? I wake up with a sore lower back almost every day. I think 4 months is a good enough "break in" period. I will suffer for a few years and then get what I wanted. It makes me angry that I have to pay a restocking fee. That would be a couple hundred. I sleep on my back, side and stomach so it's not from any certain position I continually sleep in.
This review is for Serta iComfort Savant Plush
Owned for: 3-6 months
Condition: Like new

45 - 54 years old

Female

Back Sleeper

100-150 lbs

Prefers Somewhat Softer

Back Pain (lower / middle), Hip Pain

Official Response
Thank you for sharing your experience with us. The iComfort Savant comes in two comfort levels: Cushion Firm + Plush (we are unsure of which one you purchased). The plush is among one of our softer memory foam mattresses, while the Cushion Firm leans toward the firmer side. We see that you believe this mattress to be much too hard. For added comfort, we recommend adding a mattress topper. We also recommend taking note of what you like and dislike about this mattress for the future so you are able to determine which provides you with your ideal comfort.
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Female
MarylouRacine, WI
Review left on Mar 23, 2016

If you like sleeping in a Taco Shell.....

Our previous mattress (Verlo) lasted over 22 years. This Serta mattress we thought would be a nice upgrade. After 2 (TWO) years it was MUCH worse than our 22 year old mattress. It is almost 3 years old now and we can't use it at all. Please don't waste your money on a Serta.
This review is for Serta iSeries Admiration Plush
Owned for: 2 years
Condition: Completely worn

55 - 64 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium

0
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Female
CathyHuntley, IL
Review left on Mar 9, 2016

Sags where you lay, like sleeping in a hole

Dissatisfied, not kind to arthritis. Makes too deep of impression and feels like you have sunk to the hard floor. Also purchased the controller adjustable frame. What a waist!
This review is for Serta
Owned for: 2 years
Condition: Moderately worn

Over 65 years old

Female

Side Sleeper

150-200 lbs

Prefers Somewhat Softer

Arthritis, Hip Pain

Official Response
Thank you for sharing your experience with us. We would be able to offer better assistance if we were aware of the collection and model you had. You want to make sure that your frame is providing your mattress with proper center support. All of our mattresses are backed by our warranty. To understand what is and what is not covered, please see our online warranty brochure: https://www.serta.com/sites/1/tagrem/serta/uploads/files/Serta%20Warranty%20Brochure%20Updated%201-2016.pdf
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Female
KimSpartanburg, SC
Review left on Mar 8, 2016

NOT Comfortable

Before we got this bed, I had a Sealy plush mattress, which in my opinion, was the most comfortable mattress ever! Even on nights when I couldn't sleep, I could still lie in the bed and feel comfortable and not hurt. With this Serta mattress, I can not lie there too long if I can't fall asleep. It's not because it's a Serta...it's because it's a very firm mattress. I know some people love firm mattresses, but I hate firm mattresses, no matter who makes them. I could not easily move around on it and I need to be able to move around. I would also wake up with bad indigestion, which I never get. I only got it from this bed. We had to buy an expensive topper to put on top of it just so I could actually sleep. We didn't buy a foam mattress because those toppers are too foamy and hot and germy. We bought a goose feather topper to make it somewhat able to sleep on it. I still do NOT like this mattress...I wish we would've gotten the plush one...I just let my fiance pick it out and he picked the firm one.
This review is for Serta Perfect Sleeper Valleybrook Cushion Firm Eurotop
Owned for: 6-12 months
Condition: Like new

35 - 44 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Softer

Official Response
Thank you for sharing your experience with us. It sounds like this mattress may be too firm for your comfort preferences. As you mentioned, adding a mattress topper will provide additional comfort. In the future when shopping for mattresses, we recommend noting what you dislike about the comfort level and what you do like about this mattress to find the mattress that suits your needs perfectly.
0
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Male
MarkNorth Hero, VT
Review left on Mar 2, 2016

Like 2 Cots Side-by-side

Within 2 years body depressions formed on either side, with a firm hump in the middle. When one of us is gone the other "hikes the hump" for better sleep. Yes we rotate the mattress, every month now. I contacted Serra for warranty information. They had a 3rd party, Mattress Marshalls, send a self-inspection kit. The "kit" was a string with a washer tied at either side to lay across the bed to measure depression depths. An unmade bed must sag 1.5" or greater to qualify. Ours only sagged 5/8". Sorry if this is boring but it's worth knowing. Every morning we wake up stiff. Never when I sleep at a hotel though.
This review is for Serta DreamHaven White Knight Super Pillow Top
Owned for: 3 years
Condition: Very worn

35 - 44 years old

Male

Stomach Sleeper

200-250 lbs

Prefers Somewhat Softer

Acid Reflux, Back Pain (lower / middle)

0
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Serta Mattress Reviews - Page 31 | GoodBed