Serta
Mattress Ratings & Reviews

Serta logo
93/100
Excellent
Back Support
57
Pressure Relief
60
Sleep Quality
64
Stays "Cool"
65
Value
52
Warranty Service
44
Average Lifespan
10.7 Years
Back Support
57
Pressure Relief
60
Sleep Quality
64
Stays "Cool"
65
Value
52
Warranty Service
44
Average Lifespan
10.7 Years
FILTER
126k total ratings, 540 with reviews
Male
ChrisAurora, IL
Review left on Aug 13, 2016

nice at start but got worse over time

got 9 years out of the mattress, so doesn't seem bad. but it didn't seem to last. after 5 years it was awful. Since we didn't want to buy a new mattress, we decided to flip it upside down and buy a thick memory foam mattress pad to be able to sleep (center sank and support worsened). upside down, the mattress was very firm (probably not designed to flip but once put a foam top on it it wasn't bad - maybe better than putting pad on the floor. So we survived 4 more years until now - it has not been comfortable for the last year or so, and we finally broke down and bought a new mattress.
This review is for Serta Perfect Sleeper Langdon Firm Plush Pillow Top
Owned for: 9 years
Condition: Very worn

45 - 54 years old

Male

Side Sleeper

150-200 lbs

Prefers Harder Feel

0
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Female
Ellen
Review left on Jul 20, 2016

HORRIBLE

I was really looking forward to sleeping on my new mattress after months of sleeping on an old worn mattress and a lot of research. I tried several mattresses at the store and the Brooke Chase was the MOST comfortable and felt like it supported me. It was delivered on July 9th, 2016 and regretfully I haven't a had a single restful night since. I frequently wake up during the night, am experiencing a tremendous and unprecedented increase in the amount of pain throughout my body, including arms, neck, shoulder upper and lower back, an increase in headaches regardless of sleeping position and never a sense of having slept soundly. The foam top feels lumpy and actually aggravates pressure. I was hoping I just needed to break it in, but I will be looking to exchange/return it for another mattress. I did not have this level or frequency of pain/discomfort on my old mattress despite it's age and wear.
This review is for Serta Perfect Sleeper Brook Chase Euro Top
Owned for: Less than a year
Condition: Like new

35 - 44 years old

Female

Stomach Sleeper

150-200 lbs

Prefers Harder Feel

Allergies, Back Pain, Neck Pain

Official Response
Thank you for taking the time to share your review. We are sorry to hear you aren't satisfied with your mattress. Please keep in mind that it will take some time for your body to adjust to the comfort and support of a new mattress. If you still believe this mattress isn't for you, we recommend reaching out to your retailer to discuss their exchange/return policy. We see that one of the cons is that the mattress is too soft. We would recommend in the future looking into a plush mattress which would be a little firmer than a Euro Top.
0
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Female
TamaraWest Palm Beach, FL
Review left on Jul 2, 2016

Terrible purchase

I splurged on this mattress, and went for the plush pillow top... Less than a year later I noticed I always roll to the middle of the bed. Now I can no longer fall asleep without putting pillows under me as it feels like there is no support and I'm directly on top of the springs.
This review is for Serta Perfect Sleeper Wellstead Super Pillow Top
Owned for: 1 year
Condition: Very worn

25 - 34 years old

Female

Stomach Sleeper

100-150 lbs

Prefers Softer Feel

Back Pain, Hip Pain, Neck Pain, Sleeping Hot

Official Response
Thank you for your for taking the time to share your review. It is normal for mattresses over time to develop body impressions. If you believe this to be a manufacturing defect, please contact your retailer for warranty services.
0
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Female
NoreenBasking Ridge, NJ
Review left on Jul 1, 2016

Its new but it feels too soft already

It has a great pillow top but the inner springs don't seem to support any weight. The mattress dips too much when weight is put on it and the sides seems to crush when getting out of it. It worries me because it is just a month old and it already sorta sags with weight. I also don't feel like Im sleeping on a level mattress.
This review is for Serta Perfect Sleeper Ridgemont Luxury Super Pillowtop
Owned for: Less than a year
Condition: Like new

45 - 54 years old

Female

Side Sleeper

150-200 lbs

Prefers Harder Feel

0
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Female
Endee GNewport, RI
Review left on Jun 18, 2016

Smells Like A Chemical Factory

Bought two twin sets. The first pair smelled terrible, but I allowed off-gassing (per store's direction) for one week. I had to keep the windows open on the entire 2nd floor. Store exchanged the mattresses for two more with the same problem. THE SMELL IS HORRIBLE. I eventually had to shut the bedroom door and put a towel at the bottom as the odor permeated the house. Mosquitos that got into the room died. I won't allow anyone to sleep in that room. Serta was no help..."put baking soda on the beds" was their solution! I am out $1500, and I am taking the beds to the county dump. Never let a child sleep with those fumes...headaches, sinus dripping, sore throat, burning eyes.....horrible!
This review is for Serta Perfect Sleeper Dunlake Luxury Firm
Owned for: Less than a year
Condition: Like new

45 - 54 years old

Female

Don't know Sleeper

100-150 lbs

Prefers Medium Feel

0
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Male
DwayneWest Mifflin, PA
Review left on Jun 4, 2016

Backpain? Don't go there

Not much support. Bed started hammocking almost immediately. Guess I should have known that firm and pillow top don't go with one another. Lesson learned
This review is for Serta Dr Greene Auburn Falls Firm
Owned for: 2 years
Condition: Moderately worn

45 - 54 years old

Male

Side Sleeper

150-200 lbs

Prefers Harder Feel

Back Pain, Fibromyalgia, Hip Pain, Sleeping Hot

0
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Female
Jolene RArlington, TX
Review left on May 23, 2016

The mattress is absolute heaven. I sleep through the nigh...

The mattress is absolute heaven. I sleep through the night. My hips and back do not hurt. (And I have had 4 back surgeries)Why didnt i do this sooner? Found this mattress at an outlet. A little scuffed on one edge. What a bargain! But well worth it's full price. I am so happy that i finally got a Serta!
This review is for Serta iSeries Vantage Plush
Owned for: Less than a year
Condition: Like new

45 - 54 years old

Female

Side Sleeper

200-250 lbs

Prefers Medium Feel

Back Pain, Hip Pain, Neck Pain, Plus Size, Sleeping Hot

Official Response
Thank you for choosing Serta and sharing your feedback. We are so pleased to hear that you are getting the comfortable sleep you deserve!
0
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Female
JoyceEvening Shade, AR
Review left on May 12, 2016

Sleeping in Comfort Again!!

Well satisfied with our new mattress. Have only been sleeping on it for one week, but my husband and I have both enjoyed a good night's sleep each night.
This review is for Serta Bellagio Guardini Firm
Owned for: Less than a year

Over 65 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium Feel

Acid Reflux, Allergies, Arthritis, Plus Size, Sleep Apnea

Official Response
Thank you for choosing Serta and for sharing your experience with us! We are pleased to hear you are enjoying your mattress!
0
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Male
HarrisonVail, AZ
Review left on Apr 17, 2016

Much improved sleep over last mattress

Mattress fully met our expectations. Good Value !
This review is for Sertapedic Canyon Creek Plush
Owned for: 1 year
Condition: Like new

45 - 54 years old

Male

Side Sleeper

200-250 lbs

Prefers Softer Feel

Arthritis, Back Pain

Official Response
Thank you for choosing Serta and sharing your experience! We are pleased to hear you are getting the comfortable sleep you deserve!
0
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Female
AnnePittsford, NY
Review left on Apr 1, 2016

Ours lasted about a year. I guess we were lucky.

Reading reviews I guess we got a longer life than many form our mattress. It was almost a year before we realized that we weren't imagining things and there were sink holes , especially on my side . I am 225 pounds so I realize I am overweight but for what we paid this is ridiculous. We have now had the mattress almost 3 years and even our very light weight daughter can't use it because she "gets stuck," The thing I feel the worst about it that the first few months I loved it so much I encouraged a close family member to spend the money to get the same one. He is very slender but now has the same problem as us. This is just wrong. Serta should do something for us! The sink holes are not obvious by looking at it, but you sure feel it as soon as you lay down.
This review is for Serta iComfort Savant Plush
Owned for: 3 years
Condition: Very worn

55 - 64 years old

Female

Side Sleeper

200-250 lbs

Prefers Medium Feel

Arthritis, Back Pain, Hip Pain, Plus Size, Sleep Apnea

Official Response
Thank you for sharing your experience with us. Your Serta mattress is protected against manufacturing defects, including sagging/body impressions beyond the threshold that determines what is normal wear as outlined in the warranty brochure. Normal wear over time can cause the mattress foams and fibers to feel softer where your body lays night after night versus other areas of the mattress exposed to less wear. You can rotate your mattress to promote even wear. However, if you believe this to be a defect, you can contact your retailer for warranty services. If they are no longer in business or if you have moved, please call us at 1-888-55-SERTA (1-888-557-3782) for further assistance.
0
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Serta Mattress Reviews - Page 30 | GoodBed