For a high quality name and price I expected something to last more than two years. After the first six months this has only been getting worse. A cheaper mattress was better than this. Going back to a Sealy... Bye serta.
The first mattress I bought at Sears was horrible and they made me keep it for a full 90 days before I could switch it. The sales person went on about how great the iComfort Prodogy Everfeel was so I paid the extra money for it. It was fine for the first year. I've now had it almost 15 months. I started noticing about a month ago that I was in constant pain when I got out of bed. At first I blamed it on my age and on my work outs, not thinking for a minute it could be the mattress. Now I realize its the mattress. The foam has gotten so soft it no longer supports my body. I weigh 150lbs and my boyfriend weighs 200lbs so the problem is not our weight. There is no visible sagging so Sears says the manufacturer can't help me. They made me buy their box spring and mattress pad to honor their warranty but there is still nothing they'll do for me. $2300 for a mattress that lasted one year is ludicrous. Do yourself a favor and stay away from this mattress. I wish I'd read the reviews before I bought it.
Wanted for years to get a Serta mattress and this has been a huge disappointment. The pillowtop has rolled up in places and the springs under our backsides feel like they have collapsed. This keeps you from being able to sleep comfortably for any long period of time. Neither of us are large people ( I weigh 183 and my wife about 150) so there is no reason for what has happened to this mattress. Has anyone else had this problem?
This review is for Serta Perfect Sleeper Regent Oaks Firm
Owned for: 2 years
Condition: Completely worn
Over 65 years old
Male
Back Sleeper
150-200 lbs
Prefers Harder Feel
Acid Reflux, Allergies, Arthritis, Back Pain, Hip Pain, Neck Pain, Sleep Apnea
Official Response
Thank you for your question. Have you contacted your retailer? They are authorized to provide warranty services. If they are no longer in business or if you have moved, please contact our team at 1-888-557-3782 for those services.
This mattress has given us a problem from the start. The pillow top shifts so that one side hangs over. I've had to rotate the mattress and reshape it. Now I have flipped it over to see if I can get a decent night sleep from the underside. This is the worst mattress I have ever purchased.
This review is for Serta Indigo Bay
Owned for: More than a year
Condition: Like new
55 - 64 years old
Female
Back Sleeper
200-250 lbs
Prefers Medium Feel
Back Pain, Neck Pain, Plus Size, Sleep Apnea
Official Response
We're sorry to hear of your frustration. However, this mattress is not meant to flipped. Regular rotation does help with even wear. If you're still experiencing discomfort, we would recommend reaching out to your retailer for assistance.
VERY hot. DOES NOT disperse heat at all. I can not sleep ...
VERY hot. DOES NOT disperse heat at all. I can not sleep on it.
This review is for Serta Perfect Sleeper Autumn Oaks
Owned for: Less than a year
Condition: Like new
Over 65 years old
Male
Side Sleeper
200-250 lbs
Prefers Softer Feel
Acid Reflux, Allergies, Arthritis, Back Pain, Fibromyalgia, Sleeping Hot
Official Response
We're sorry to hear of your frustration. If heat build up is an issue for you, we suggest looking at the top of bed items that you are using (sheets, pillows etc.) to make sure that these are made from breathable fabrics. You may want to look at our iComfort brand sheets and pillows which are designed to promote airflow and reduce heat build up. There are many other factors that can contribute to heat build up at night, including room temperature and sleep clothing.
Bought the set - boxspring & mattress. Had a similar mattress before this that was good for about 4 or 5 years. This one's better than the old one at about the same price for the set.
This is the retail version of Hilton's brand for the hotels. You would pay more than 2x as much for the exact same mattress.
I spend one-third of my life in bed. I'm glad that it's this one!
This review is for Serta Perfect Sleeper Kennington
I first tried the inception and had trouble with waking up sore and stiff the I was able to exchange during the 120 night. The company rep advised my local store person that I should get the primo sonno cushion firm as it would fit my needs and be an equal trade so I won't loss money. It is not comfortable at all. I still wake up with body pain especially lower back, neck, shoulder and hips. I bought the adjustable frame also so I guess I'm stuck with it. Can't afford to give it away and likely go with a sleep number bed. You can lay on them all you want at the store but you can't tell the comfort - this doesn't have it.
This review is for Serta Bellagio Primo Sonno Cushion Firm
Owned for: 6-12 months
Condition: Like new
55 - 64 years old
Female
Side Sleeper
100-150 lbs
Prefers Medium Feel
Acid Reflux, Back Pain, Fibromyalgia, Hip Pain, Neck Pain, Spinal Stenosis
Official Response
Thank you for sharing your review with us. We're sorry to hear that you aren't satisfied with your mattress.
It can take some time for your body to adjust to the comfort of a new mattress.
If the mattress is still too hard, you may add a mattress topper for additional comfort.
I have had this bed less than half a year and there are tiny balls all over the material on the top of the bed. My back and arms hurt so bad from the bed. spent a total of 3000.00 on this bed. I have been totally scammed! The bed has been completely covered with mattress cover since I bought it. Don't shop at American mattress. You won't get money back at all!! Also the top is real smAshed up. I will never buy from this company ever again!!
This review is for Serta Perfect Day iSeries Profiles Stride Pillowtop
