Sleeping on lumps and valleys

We use this mattress 6 months of the year and have already asked for it to be inspected once after 3 yrs while under warranty because the pillow top is so uneven and lumpy where we sleep. The gentleman who inspected said it met the criteria to be replaced but then I never heard from Rooms to Go again. When I called to see when they would be replacing it they said it did not meet the criteria. Now, another 3 years later I can no longer use this mattress but have read so many negative things about warranty and proration I feel it unless to ask for another inspection. However, I wanted to review this mattress, the Woodcrest, and say I am definitely not happy with it. While it looks like a new mattress its miserable because the middle is high and the sides where we sleep are low and lumpy. For what we paid for it at Rooms to Go this mattress should have lasted way past its 10 yr warranty.

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Pros:
    User also said: Soft and plushy
    Cons:
    • Surface Integrity
    • Warranty Terms
    User also said: Has peaks and valleys where our bodies lay, Hits the pressure points, can only lay on your back.
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Fair Back Support

    Pressure Relief

    User rated this bed:
    Very Poor Pressure Relief

    Sleep Quality

    User rated this bed:
    Much worse Sleep
    Previous mattress was:
    Memory Foam

    Stays "Cool"

    User rated this bed:
    Good "Coolness"

    Value

    User rated this bed:
    Very poor Value
    Price paid (approximate):
    $900

    Warranty Service

    User rated this bed:
    Poor Warranty Service

    Softness Level

    User rated this bed:
    Slightly too soft