Carolina Mattress Guild
Mattress Ratings & Reviews

Hi Elizabeth -- the person that posted on March 22nd is correct -- you need to contact Sleepy's and have them come look at your mattress to see if you could qualify for an exchange or a warranty claim. This is not normal and should not ever happen. You asked why showroom beds might feel different than a bed that arrives at your door -- the main reason is because people lay, jump, sit, roll, etc. on them on a daily basis. They are the best way for you to be able to test the mattress, but obviously not a fool-proof way to see what the mattress will be like when it's in your bedroom. We're so sorry to hear that you've had a bad experience with your Radiant, I hope that Sleepy's can make it right for you. And please also never be content with a mattress (whether it is our or someone else's) that does not feel right to you, or performs in a way that was not what you reasonably expected -- this is why stores offer comfort guarantees and manufacturers offer warranties.

We're so sorry to hear about these issues with the Radiant mattresses. Just so everyone knows, the standard for warrantable impression depth on these models is 1.5" -- if they are requesting that they wait til you have a 2" impression, please send an email to info [at] carolinamattressguild [dot] com explaining your situation so that we can help remedy it and get you the support that you need.

Hi Laurel! We're glad to hear that the comfort level of the Energy is just right for you! It can be really difficult to pick out a mattress (especially the first time!) so it's great that you were able to find your comfort preference and that it has lived up to your expectations. Speaking to your sagging edge issue, that can happen to a certain extent over time and with habitual / repeated wear like you describe, but it shouldn't be all that severe. The Energy is actually foam-encased to prevent that issue specifically. Have you measured how far it dips, or taken a picture of the sagging? If it is 2" or more of a slant, or if you can tell from the picture that it's a sharp drop-off, you should be able to speak with the DFW you purchased it from and have them start a warranty claim for you. And if you're not covered under warranty for whatever reason, a mattress topper (even a thin one) is a great way to flatten out the surface of the bed under the sheets :)

Hi Toni, I'm so sorry to hear that you're having issues with your new Radiant Plush. Certainly go back to Sleepy's and address your concerns with them -- this is not typical of our mattresses and Sleepy's is trained to handle warranty issues related to unnatural dips or sags. As your salesman told you, it does take time to "break a mattress in" and get it to the comfort level that you might have felt on showroom models at the store. It is also necessary to rotate your mattress every 2-4 weeks the first few months that you own it to insure even wear. The other issue that jumps out to me is that you have always slept on a firm mattress, and switching to a plush after years of the same can be very jarring for your body. Though we love Sleepy's, a diagnostic test can only tell you so much and should simply guide you in a direction, your body needs to affirm the test's output. Please let us know if there is anything we can do to help -- we understand that a mattress is a big investment and we'd hate to think that a Warranty issue kept you from the sleep that you deserve.

Hi Rona, We're so glad that the Radiant Firm ended up being the perfect mattress for you, and even happier to hear that our Customer Service team was able to help you work with Sleepy's and make your life a little easier! We love to hear stories like this, and we're ecstatic that you're so pleased with your mattress and with CMG. Please keep us updated on how your mattress is treating you (you can like us on Facebook or follow us on Twitter to interact more easily!) and if there's anything else we can assist you with! Welcome to the CMG family :)

That's great to hear, Brandon! So glad that you're loving your Peaceful and that the folks at Mattress Outlet were easy to work with! Thank you for buying American, and welcome to the CMG family! :)

Glad to hear that you're loving your Caress, Sue!

Anatole, we're so happy that you had a great experience with our brand! We work hard to make an eco-friendly, made in America product that mattress shoppers can see the value in. We appreciate your kind words, and welcome to the CMG family! Please do update us on the durability after you've had it for a while!

Thank you so much for posting your review as it's own piece! We love to hear stories about great experiences like yours and we're so happy that you're pleased with your Caress! Welcome to the CMG family!