Carolina Mattress Guild
Mattress Ratings & Reviews

85/100

Very Good

Based on 517 real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

N/A

Average Lifespan

8.3 Years

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

N/A

Average Lifespan

8.3 Years

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517 total ratings, 57 with reviews

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Terry DLivingston, NJ

Review left on Mar 5, 2016

The worst mattress eve

This Carolina mattress leaves us feeling very unrested in the morning. I weigh 145 lbs, every morning there is an impression of my body. I cannot sleep near the edge of this mattress, I have to fight to not roll towards the center. During the night if I need to roll over it takes too much energy, and the burning pain that shoots to my toes from my sciatic nerve is unbearable. I still have a 20 year old Serta that we use as a guest bed, it has never sagged.

This review is for Carolina Mattress Guild Nature's Image

Owned for: 2 years

Condition: Very worn

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Harder Feel

Back Pain, Neck Pain, Restless Leg

See full review

JillFort Lauderdale, FL

Review left on Sep 13, 2015

not happy

I never write reviews, but this was worth sharing. The bed was so comfortable the first night, but within 3-4 months I noticed that my side was sagging. I tend to sleep in the same spot on my side, but I am 120 pounds, so that is likely not the issue. We spin the mattress often since my husband moves around alot and his side has held up much better. we are at almost two years, and at this point if I lay in the middle it feels like I am so much higher up, it is very strange. A friend told me I could actually call for a replacement, but we no longer live in New York. I am so dissapointed, because the first few weeks were great!

This review is for Carolina Mattress Guild Nature's Image Caress Extra Plush

Owned for: 2 years

Condition: Completely worn

35 - 44 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium Feel

See full review

AshleyRaeford, NC

Review left on Apr 11, 2015

What a waste!

I recently contacted the retailer I purchased the mattress from and told them about the issues that I was experiencing and was informed that since the company was going under they weren't honoring the warranty that the company offered or the warranty that they offered as well!! I referred many people to the make their purchases from there after I bought my mattress due to their great prices, boy was I WRONG about them!!!! Thanks for letting me waste my $1200!!

This review is for Carolina Mattress Guild Natural Living

Owned for: 6-12 months

Condition: Completely worn

25 - 34 years old

Female

Side Sleeper

100-150 lbs

Prefers Harder Feel

Acid Reflux, Allergies, Arthritis, Back Pain, Hip Pain, Neck Pain, Restless Leg, Sleeping Hot

See full review

HeatherAyden, NC

Review left on Mar 23, 2015

Bed fails in comfort and durabilty.

I am now working on getting my second mattress replaced. The mattresses have been horrible and the lack of sleep and body pain is not worth it.

This review is for Carolina Mattress Guild Cool Coil Elements

Owned for: 6-12 months

Condition: Completely worn

45 - 54 years old

Female

Side Sleeper

200-250 lbs

Prefers Softer Feel

Acid Reflux, Allergies, Arthritis, Back Pain, Osteoarthritis, Restless Leg

See full review

TraceyCatonsville, MD

Review left on Dec 25, 2014

Owned < 2 months and already one of the sides is coming out

Looking at the warranty it only seems to cover impressions but I just had this delivered on November 11 and one side is already is already coming out about 2 inches beyond the stitched cover. It is not as comfortable as it was a month ago. I had my last bed for 20 years and this one is currently better than my last one was at the end but I am incredibly disappointed that I will probably have to spend another $800+ on a new bed in the next year or two.

This review is for Carolina Mattress Guild Town & Country

Owned for: 1-3 months

Condition: Moderately worn

35 - 44 years old

Female

Side Sleeper

150-200 lbs

Prefers Harder Feel

Back Pain

See full review

TimothyHardwick, MA

Review left on Oct 26, 2014

Cheap and poorly made

Went back to Sleepy's 3 times and each time got a bad mattress from this line. Carolina Mattress Guild makes lousy mattresses. After one month the mattress lost it's form,became lumpy,edge of mattress fell apart. I will be lucky if it lasts another year.The worst mattress I have ever owned and extremely upset after spending over $1000 for the mattress. My college years $50 thrift store mattress lasted longer. RIPPED OFF!

This review is for Carolina Mattress Guild

Owned for: 3-6 months

Condition: Completely worn

45 - 54 years old

Male

Side Sleeper

150-200 lbs

Prefers Medium Feel

Official Response

Timothy, I'm so sorry to hear of the issues that you've experienced with your mattresses. I assure you that yours is not a normal case, and as such, I have forwarded your message along to our quality control department so that they are aware such situations are occurring. Thank you for writing in.

See full review+ 2 comments

VernNewnan, GA

Review left on Oct 22, 2014

Sagging

Here's another testimony to the poor quality of this mattress. Within a couple of months of purchasing it (King size) we had 2 hammocks with a large hump down the middle of the bed. When we contacted the store, we were told the sag was not great enough to warrant a replacement or any other action on their part. I started rotating the mattress 90 degrees with every bedding change, hoping to balance it out. And, yes, that meant every other week the length of the mattress was turned across the width of the bed. After months of this heavy work, I realized it was futile. I finally put a filler in the sag to try to ease the discomfort. I did one of their silly "sag" tests, myself, using a level from the high center hump. The sag runs between 1 1/4 and 1 3/4 inches. Still trying to find out if this is NOW enough sag to get some customer support. Very disappointed! Wouldn't recommend this mattress at all.

This review is for Carolina Mattress Guild

Owned for: 2 years

Condition: Completely worn

45 - 54 years old

Male

Side Sleeper

150-200 lbs

Prefers Harder Feel

Back Pain, Restless Leg, Sleeping Hot

Official Response

Vern, I am so sorry to hear of the issues that you've been experiencing with your CMG mattress. Since you're in Georgia, I assume that you purchased your bed from Rooms to Go? If that is the case, then you mattress should still be under warranty, and if indeed your sag is greater than 1.5", you should qualify for a warranty claim. I would absolutely recommend that you contact them with the information you've posted here so that they can get that going for you. Once again, I apologize for the unfortunate experience that you have had.

See full review+ 1 comment

Mandy FArlington, VA

Review left on Jul 7, 2014

Worst Mattress EVER

I have never bought a worse mattress in my entire life. This mattress sags after one night's sleep (I weigh less that 125 pounds). It squeaks if you even blink. Don't even try to roll on your back because you will wake up the neighborhood. This mattress blows. Some nights I even contemplate sleeping on the floor instead.

This review is for Carolina Mattress Guild Town & Country Pine Ridge Firm

Owned for: More than 3 months

Condition: Completely worn

Official Response

Hi Anonymous -- I certainly hope that I'm helping direct folks to the right channels to help with their warranty issues! As you say, my primary role is Marketing, so I'm not the right department to actually work things out with warranty issues, but I would love to help point folks in the right direction to get things taken care of. If you're having specific issues that you'd like to speak with someone about, I would direct you to email info@carolinamattressguild.com -- describe your situation in depth, provide pictures and all the information you can. They should be able to help work with you if the retailer where you purchased is unwilling or unable.

See full review+ 3 comments

MarciaBushnell, FL

Review left on Jun 23, 2014

Pain in the neck..and back!!

We purchased this model two years ago and a year into ownership the mattress was already developing body impression. I rotate it and care for it according to the manufactures directions, once every two weeks the first two months then every two months after. Now, it has gotten so bad that I had to see a chiropractor and my fiance sleeps on the couch. We were still covered under a warranty where we purchased the set so they are replacing it free of charge. We are not getting the same one because they no longer work with the Carolina mattress company. Save your money and go somewhere else!!

This review is for Carolina Mattress Guild Town & Country Hampton Plush

Owned for: More than 3 months

Condition: Completely worn

35 - 44 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium Feel

Official Response

Marcia, I'm so sorry to hear of the issues that you experienced with your Hampton Plush, but I am glad that you found a solution that worked for you. Please accept our sincerest apologies as this is not common of our mattresses and we strive to create durable products that we are proud of. Thank you for sharing your feedback with us.

See full review+ 1 comment

KathyMidlothian, VA

Review left on Jun 4, 2014

lumpy mattress

this Carolina Mattress was purchased on 4/5/14 within 2 weeks it was lumpy and bunching in the middle, I've been on the phone with Sleepy's at least 10 times and still no resolution. I would think that a mattress that is only 2 weeks old and has obvious defects would be exchanged without a problem...but no such luck!

This review is for Carolina Mattress Guild

Owned for: 1-3 months

Condition: Completely worn

55 - 64 years old

Female

Side Sleeper

100-150 lbs

Prefers Softer Feel

Official Response

Hi Kathy -- It does sound like the issue that you're experiencing is a manufacturer's defect that would be covered under our warranty. Has Sleepy's customer service told you why they have not yet sent someone out to inspect your mattress? This is typically the first step in getting the warranty-replacement process going. If you'd like, feel free to send an email to info [at] carolinamattressguild [dot] com with detailed information on where you purchased, the contacts that you've had with Sleepy's thus far, and anything else that is relevant to your case (pictures are always helpful) and they would be able to look into the situation for you.

See full review+ 1 comment

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Carolina Mattress Guild
Mattress Ratings & Reviews

The worst mattress eve

not happy

What a waste!

Bed fails in comfort and durabilty.

Owned < 2 months and already one of the sides is coming out

Cheap and poorly made

Official Response

Sagging

Official Response

Worst Mattress EVER

Official Response

Pain in the neck..and back!!

Official Response

lumpy mattress

Official Response

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Carolina Mattress Guild Mattress Ratings & Reviews

The worst mattress eve

not happy

What a waste!

Bed fails in comfort and durabilty.

Owned < 2 months and already one of the sides is coming out

Cheap and poorly made

Official Response

Sagging

Official Response

Worst Mattress EVER

Official Response

Pain in the neck..and back!!

Official Response

lumpy mattress

Official Response

Carolina Mattress Guild
Mattress Ratings & Reviews