Mattress Smart and Decor

Official Response

The bedroom set this customer purchased was delayed by Ashley furniture during the cold winter, The initial sale was a special order. It was explained in the beginning it would take 10 to 14 business days. Unfortunately the manufacture delivered the 10 piece order 1/2 of it was delivered in 2 weeks the other 2 weeks later, in total 30 days. To appease the customer and to keep goodwill we offered delivery and set up free, a total value of $120. The customer agreed. During the ordeal, there was a woman that was very rude through out this process.
Once the furniture was delivered to the store our drivers, delivered the furniture to the customer home, the same woman berate them so bad they did not want to return. We had to send another set of delivery guys to assemble the furniture. We tried our best to give an affordable product at a good price. We refunded Ms. Alli delivery and set up fee on her credit card, kept all our promises and obligation with this customer satisfactory.