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Warranty claim process is terrible

  • Selection: Good
  • Expertise: Excellent
  • Service: Very poor
Cons:
Issue Resolution
Warranty Claims

Posted by Tim from Embrun, ON on January 5, 2023

The service in the store and the delivery people were awesome. We got a dud mattress and the company warranty people rejected my claim even though it was obvious from the photos we submitted shows there is a problem. They wanted to see a photo of the frame we were using to ensure it hade a middle post even though we bought the frame with the mattress on the same purchase so they should know that info. Their instructions are poorly worded.


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