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Greeted very well at the store, two salesmen said they wo...

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Welcoming, respectful, kindness, helpful, trusting, and honest. That’s good stuff !
Expertise
Professionalism

Posted by Tom S from Arvada, CO on January 17, 2021

Greeted very well at the store, two salesmen said they would be right with me, they were helping other customers.
While I was looking at the selection of beds, Jenessa came over and asked if she could help me. I let her know I had heard about the store and the Doctors Choice Mattress’s through family and friends. And I had, had some back surgery here a year ago, and not sleeping very well on my Memory Foam Mattress, waking up every morning with a back ache. She asked me if I was a back sleeper or side sleeper, I told her side. She suggested to me to try out a few different beds. I chose the Doctor’s Choice Elite Firm Queen, she informed me of the warranty, mattress protector and pillows with pillow protectors.
Jenessa was not pushy trying to sell me something I didn’t need, she listened to my needs and wants and what I was looking for, she suggested just enough and not to much.
I was very impressed and very pleased.
Thank you very much your satisfied customer
Tom Spahn



    Comments (1)

    Official Response
    Thank you very much for your informative review. We are happy that Jenessa did such a great job. We pride ourselves in educating customers regarding their needs and allowing them to make an informed decision. Enjoy your new mattress!

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