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Worst furniture stores. I'm not pleased w/ the purchases

  • Selection: Fair
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
None

Posted by Pat from Andover, MA on January 24, 2021

I wrote a review on this 2 weeks ago. Why was it deleted? I'm writing it again here:
Worst furniture stores I've shopped at We bought 4 large bedroom pieces and a sofa in July 2020. Before we made the payment, the salesman promised everything including free delivery and set up. Once the credit card number was given and my signature was on the paper. All promises were broken. It took more than 2 months to get the furniture we paid for. We ended up having have to look for and pay >$500 for a third party truck and delivery service. Worse yet, the sofa was incomplete - it was missing 2 cushions. After calling multiple times to their client services, with many promises of ordering for the missing pieces (again empty promises), there are still no sight of the cushion today (1/24/2021). When I questioned about all the phone calls that were made to customer services and the tracking of the orders to the manufacturer, it turned out they never put in the orders! From July 2020 to Jan 2021, there was only one record of us calling them (out of at least six calls we made)! At last in-person visit to the store, they promised to have them on 2/11/2021. We'll see if the promise is kept this time. I'll never shop at any Bob's again and will not recommend any one.



    Comments (1)

    Hi Pat -- Thanks for your review. Re: your report of a prior review being deleted, that is very strange. I just checked our database and there are no other store reviews posted from your email address. We do moderate every review that is posted. But if it failed to meet one of our guidelines, we would still have a record of it even when it is not displayed on the site. Perhaps it was on another site that you posted it? In any case, we appreciate you sharing your experience with other shoppers.

    By: GoodBed Help of San Francisco, CA on January 24, 2021

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