Metro Mattress
What Shoppers Are Saying Metro Mattress
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Top Praise & Complaints Metro Mattress
Praise
People who are happy with Metro Mattress frequently praise Customer Service and Expertise.
Complaints
People who are unhappy with Metro Mattress frequently complain about Service.
Most helpful positive review
Very Satisfied !
Carey was so friendly and knowledgeable Answered all of our questions and found us the best prices for our beds !! He's an asset to the company !! Stop in and see him when your looking for a new bed !! Read more
—Christina from Holland Patent, NY
Most helpful negative review
Wake Me Up from This Mattress Nightmare—No Refunds!
I had a disappointing experience with Metro Mattress in New Hartford, NY. Sales rep Lydia promised a 90-day refund, saying, “you can return it,” and noted clearance center purchases weren’t refundable (they had my mattress cheaper)—implying a brand new o… Read more
—Aaron from Utica, NY
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Ratings Breakdown Metro Mattress Reviews
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Reviews Metro Mattress
Do you have a Metro Mattress mattress? Write a Review!
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| Ratings |
(based on 38 ratings + 19 reviews) |
| Recommendations | |
| Recommendations | 25 of 38 ratings would recommend Metro Mattress to a friend |
Official Response
Jeanine-
I did read your comments, and asked the store (who mentioned a grandson) to send me your invoice, so I could look further into your situation. The invoice clearly lists each item along with the price associated for those items, and was signed by you. I am sorry that you felt mislead. I reached out to our VP of Sales, and he will be contacting you today to see if he can help resolve your situation.