Mattress Firm
What Shoppers Are Saying Mattress Firm
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Top Praise & Complaints Mattress Firm
Praise
People who are happy with Mattress Firm frequently praise Customer Service, Expertise, Professionalism, Sales Pressure and Delivery Service.
People who are unhappy with Mattress Firm sometimes praise Other Features.
Complaints
People who are unhappy with Mattress Firm frequently complain about Transparency, Customer Service, Return Policy, Warranty Claims and Product Quality.
Most helpful positive review
Not much help after sale.
Can not sleep on this mattress back and hip can’t take it. I was told to wait 30 days. I can’t have this pain for 30 days. It was gone with the puffy mattress now back again. I thought mattress would be put on bed but was dropped of and told that would h… Read more
—Lester from Thibodaux, LA
Most helpful negative review
TERRIBLE COMPANY AND HAS EVEN WORSE CUSTOMER SERVICE
Most customers are buying mattresses and bed frames every 8-10 years, so one would think that a mattress company would relish the opportunity to gain a new customer. Instead, it is more than clear that their new customer mantra is "ONCE THEY PAY, MAKE TH… Read more
—Stephen from Atlanta, GA
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Ratings Breakdown Mattress Firm Reviews
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Reviews Mattress Firm
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| Mattress Firm Reviews | |
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| Ratings |
(based on 375 ratings + 186 reviews) |
| Recommendations | |
| Recommendations | 253 of 375 ratings would recommend Mattress Firm to a friend |
