Mattress Firm
What Shoppers Are Saying Mattress Firm
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Top Praise & Complaints Mattress Firm
Praise
People who are happy with Mattress Firm frequently praise Customer Service, Expertise, Professionalism, Sales Pressure and Delivery Service.
People who are unhappy with Mattress Firm sometimes praise Other Features.
Complaints
People who are unhappy with Mattress Firm frequently complain about Transparency, Customer Service, Return Policy, Warranty Claims and Product Quality.
Most helpful positive review
We had an excellent experience at Mattress Firm in Brick. D…
We had an excellent experience at Mattress Firm in Brick. Diane was incredibly knowledgeable, patient, and truly went above and beyond. Over the course of a couple weeks, she helped guide us through our options and really listened to what we needed. We e… Read more
—Shannon a from Brick, NJ
Most helpful negative review
Richard was such an ass!
And that's putting it nicely! Once we had mostly paid off our bed; he started talking down to us, not listening to our concerns and just gave us a very bad vibe overall. I wouldn't recommend this location to anyone! And then when my wife called up the… Read more
—Brenda from Granite City, IL
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Ratings Breakdown Mattress Firm Reviews
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Reviews Mattress Firm
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| Mattress Firm Reviews | |
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| Ratings | |
| Ratings |
(based on 383 ratings + 193 reviews) |
| Recommendations | |
| Recommendations | 256 of 383 ratings would recommend Mattress Firm to a friend |
