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Bedzzz Express Mattress Store Reviews

Trusted Retailer

84

Shopper Rating

35 ratings + 20 reviews

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What Shoppers Are Saying Bedzzz Express

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Be sure to visit the Bedzzz Express profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints Bedzzz Express

Praise

People who are happy with Bedzzz Express frequently praise Customer Service and Expertise.

Service
79%

Customer Service
Professionalism
Expertise
37%

Complaints

Most helpful positive review

My husband needed a new mattress due to his back pain iss...

My husband needed a new mattress due to his back pain issues. Mr. Lott was very attentive and listened carefully to John as he explained his issues and what he needed in a mattress. Mr. Lott helped us tremendously with the decision making process. M... Read more »

—Sharon from Prattville, AL

Most helpful negative review

Buyer Beware!

My mother bought a defective adjustable bed at the Oxford, MS store and they will not replace it because they say it is the responsibility of SERTA to replace it! But they can not get a definite date of replacement from SERTA. So, is it a SERTA prob... Read more »

—Vickie from Hickory Valley, TN

Do you have something to say about Bedzzz Express? Write a Review!

Ratings Breakdown Bedzzz Express Reviews

	Summary	% Praising	% Complaining
Service		75% Customer Service, Professionalism	5%
Selection		5%	0%
Expertise		35%	0%
Other Features		10%	0%

Reviews Bedzzz Express

Do you have a Bedzzz Express mattress? Write a Review!

	Bedzzz Express Reviews
Ratings
Ratings	(based on 35 ratings + 20 reviews) 5 stars (17) 4 stars (1) 3 stars (1) 1 star (1)
Recommendations
Recommendations	28 of 35 ratings would recommend Bedzzz Express to a friend

“Chip is a great salesman!! Enjoyed his service.”

Selection: Excellent
Expertise: Excellent

Pros:

Customer Service
Store Appearance

Cons:

None

Purchased at Bedzzz Express (Vestavia Hills, AL)

by Al from Fairfield, AL on Jan 17, 2020

“Buyer Beware!”

Service: Very poor

Pros:

None

Cons:

Return Policy

Purchased at Bedzzz Express

by Vickie from Hickory Valley, TN on Jan 15, 2020

“We Had A Great visit to the Store Today..”

Selection: Excellent
Expertise: Excellent

Pros:

Price
Product Selection

Cons:

None

Purchased at Bedzzz Express

by Terry B from Gadsden, AL on Sep 2, 2019

“Henry Nix in Vestavia Hills did a super job with helping ...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Expertise

Cons:

None

Purchased at Bedzzz Express (Vestavia Hills, AL)

by Elise from Birmingham, AL on Apr 1, 2019

Official Response

Thank you very much for your review Elise! We greatly appreciate you taking the time to do this! We will let Henry know!

By Austin on May 4, 2019

“Great service and great value”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Overall Value

Cons:

None

Purchased at Bedzzz Express (Leeds, AL)

by Jeff from Moody, AL on Jan 26, 2019

“Excellent Service and Products”

Selection: Excellent
Expertise: Excellent

Pros:

Customer Service

Cons:

None

Purchased at Bedzzz Express (Rome, GA)

by Gina from Rome, GA on Aug 21, 2018

“Amy was Excellent. Very knowledge of her product, great P...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Expertise
Professionalism

Cons:

None

Purchased at Bedzzz Express (Oxford, AL)

by Dr. M from Birmingham, AL on Apr 27, 2018

“My husband needed a new mattress due to his back pain iss...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Professionalism

Cons:

None

Purchased at Bedzzz Express (Prattville, AL)

by Sharon from Prattville, AL on Apr 5, 2018

Official Response

Sharon, thank you very much for your review on the Prattville store as well as the nice things you had to say about Greg! I will pass this along to him!

By Austin on June 5, 2018

“Brenda was very helpful in selecting my adjustable bed outfi”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service

Cons:

None

Purchased at Bedzzz Express

by Ella from Daphne, AL on Nov 25, 2017

“Ask detailed questions about returns/exchanges!!”

Selection: Fair
Expertise: Good
Service: Fair

Pros:

None

Cons:

None

Purchased at Bedzzz Express (Tuscaloosa, AL)

by Vicki from Tuscaloosa, AL on Nov 22, 2017

“Our sales person Leigh Huffman was very knowledgable abou...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Expertise

Cons:

None

Purchased at Bedzzz Express (Homewood, AL)

by Patricia from Pinson, AL on Sep 29, 2017

“Nice store clean and neat!”

Selection: Good
Expertise: Good

Pros:

Delivery Service
Expertise
Sales Pressure

Cons:

None

Purchased at Bedzzz Express (Prattville, AL)

by Sylvia from Prattville, AL on Sep 11, 2017

Official Response

Thank you Sylvia, we appreciate you choosing to let us find you a better night's sleep!

By Austin on November 7, 2017

“Was in and out...The Mgr. Max Echols was more helpful the...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Shopping Efficiency

Cons:

None

Purchased at Bedzzz Express (Leeds, AL)

by Joseph from Leeds, AL on Aug 16, 2017

Official Response

Thank you Joseph!

By Austin on November 1, 2017

“1st rate”

Selection: Excellent
Expertise: Excellent

Pros:

Professionalism
Store Appearance

Cons:

None

Purchased at Bedzzz Express (Hueytown, AL)

by Don from Bessemer, AL on Jul 15, 2017

“Serviced by Comfort”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Expertise
Professionalism
Sales Pressure

Cons:

None

Purchased at Bedzzz Express (Pelham, AL)

by Brenda L from Montevallo, AL on Jul 6, 2017

“GREAT STORE GREAT SALESPERSON”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

None

Cons:

None

Purchased at Bedzzz Express (Gardendale, AL)

by MICHAEL from Morris, AL on Jun 28, 2017

“Make the Customer Happy”

Selection: Excellent
Expertise: Excellent

Pros:

Customer Service
Delivery Speed
Professionalism

Cons:

None

Purchased at Bedzzz Express (Huntsville, AL)

by Vic a from New Market, AL on Apr 19, 2017

Official Response

I Vic, thank you for your review and sorry that it took so long to resolve. I am happy to hear that Tim made it right!

By Austin on July 15, 2017

“The salesperson was personal, upbeat and informative. The...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Delivery Service
Delivery Speed

Cons:

None

Purchased at Bedzzz Express (Gardendale, AL)

by Kathy on Mar 29, 2017

“Great Valentines present!!!!!!!!”

Selection: Good
Expertise: Excellent

Pros:

Customer Service
Product Information

Cons:

None

Purchased at Bedzzz Express

by brenda from Orange Beach, AL on Feb 14, 2017

“BEST MATTRESS BUY EVER!!!”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Product Information

Cons:

None

Purchased at Bedzzz Express (Madison, AL)

by Serina H from Athens, AL on Jan 26, 2017

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