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Bedzzz Express Mattress Store Reviews

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84
Shopper Rating
35 ratings + 20 reviews
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What Shoppers Are Saying Bedzzz Express

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Top Praise & Complaints Bedzzz Express

Praise

People who are happy with Bedzzz Express frequently praise Customer Service and Expertise.

  • Service
    79%

    Customer Service
    Professionalism

  • Expertise
    37%

Complaints

Most helpful positive review

My husband needed a new mattress due to his back pain iss...

My husband needed a new mattress due to his back pain issues. Mr. Lott was very attentive and listened carefully to John as he explained his issues and what he needed in a mattress. Mr. Lott helped us tremendously with the decision making process. M... Read more »

Sharon from Prattville, AL

Most helpful negative review

Buyer Beware!

My mother bought a defective adjustable bed at the Oxford, MS store and they will not replace it because they say it is the responsibility of SERTA to replace it! But they can not get a definite date of replacement from SERTA. So, is it a SERTA prob... Read more »

Vickie from Hickory Valley, TN


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Ratings Breakdown Bedzzz Express Reviews

Summary % Praising % Complaining
Service

75%
Customer Service, Professionalism
5%
Selection

5%
0%
Expertise

35%
0%
Other Features

10%
0%

Reviews Bedzzz Express

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Bedzzz Express Reviews
Ratings
Ratings


(based on 35 ratings + 20 reviews)

  • 5 stars
    (17)
  • 4 stars
    (1)
  • 3 stars
    (1)
  • 1 star  
    (1)
Recommendations
Recommendations 28 of 35 ratings would recommend Bedzzz Express to a friend

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Store Appearance
Cons:
None

by Al from Fairfield, AL on Jan 17, 2020


  • Service: Very poor
Pros:
None
Cons:
Return Policy

by Vickie from Hickory Valley, TN on Jan 15, 2020


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Price
Product Selection
Cons:
None

by Terry B from Gadsden, AL on Sep 2, 2019


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None

Official Response
Thank you very much for your review Elise! We greatly appreciate you taking the time to do this! We will let Henry know!


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Overall Value
Cons:
None

by Jeff from Moody, AL on Jan 26, 2019


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Cons:
None

by Gina from Rome, GA on Aug 21, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Professionalism
Cons:
None

by Dr. M from Birmingham, AL on Apr 27, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Professionalism
Cons:
None

Official Response
Sharon, thank you very much for your review on the Prattville store as well as the nice things you had to say about Greg! I will pass this along to him!


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by Ella from Daphne, AL on Nov 25, 2017


  • Selection: Fair
  • Expertise: Good
  • Service: Fair
Pros:
None
Cons:
None

by Vicki from Tuscaloosa, AL on Nov 22, 2017


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Cons:
None

by Patricia from Pinson, AL on Sep 29, 2017


  • Selection: Good
  • Expertise: Good
Pros:
Delivery Service
Expertise
Sales Pressure
Cons:
None

Official Response
Thank you Sylvia, we appreciate you choosing to let us find you a better night's sleep!


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Shopping Efficiency
Cons:
None

Official Response
Thank you Joseph!


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Professionalism
Store Appearance
Cons:
None

by Don from Bessemer, AL on Jul 15, 2017


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Professionalism
Sales Pressure
Cons:
None

by Brenda L from Montevallo, AL on Jul 6, 2017


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None

by MICHAEL from Morris, AL on Jun 28, 2017


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Delivery Speed
Professionalism
Cons:
None

Official Response
I Vic, thank you for your review and sorry that it took so long to resolve. I am happy to hear that Tim made it right!


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Delivery Speed
Cons:
None


  • Selection: Good
  • Expertise: Excellent
Pros:
Customer Service
Product Information
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Product Information
Cons:
None

by Serina H from Athens, AL on Jan 26, 2017

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