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Bedzzz Express

What Shoppers Are Saying Bedzzz Express

You are currently viewing the Bedzzz Express reviews page.
Be sure to visit the Bedzzz Express profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints Bedzzz Express

Praise

People who are happy with Bedzzz Express frequently praise Customer Service, Expertise and Professionalism.

  • Service
    87%

    Customer Service
    Professionalism
    Delivery Service

  • Expertise
    42%

Complaints

People who are unhappy with Bedzzz Express frequently complain about Service.

  • Service
    100%

Most helpful positive review

Ashley is very professional and knows her products. She gav…

Ashley is very professional and knows her products. She gave us details about each mattress that my wife and I were interested in that definitely helped in the decision process. Everything was delivered as promised. She has also taken care of our grown k… Read more

Chris M from Millbrook, AL

Most helpful negative review

They said 1 week but turned to a Month.!

I bought my previous mattress from Foley store and this time i ended up buying from Daphne store and even tho Garry told me that it was going to be delivered in 1 week or so; after 2 weeks i still dont have my mattress, i just called them but now they te… Read more

Burak D from Fairhope, AL


Do you have something to say about Bedzzz Express? Write a Review!

Ratings Breakdown Bedzzz Express Reviews

Summary % Praising % Complaining
Service

75%
Customer Service, Professionalism, Delivery Service
14%
Selection

3%
0%
Expertise

36%
0%
Other Features

8%
0%

Reviews Bedzzz Express

Do you have a Bedzzz Express mattress? Write a Review!

Bedzzz Express Reviews
Ratings
Ratings

(based on 63 ratings + 36 reviews)

  • 5 stars
    (28)
  • 4 stars
    (1)
  • 3 stars
    (2)
  • 2 stars
    (1)
  • 1 star  
    (4)
Recommendations
Recommendations 51 of 63 ratings would recommend Bedzzz Express to a friend

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Professionalism
Cons:
None

by Chris M from Millbrook, AL on Feb 18, 2025


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Warranty Claims
Cons:
None

by Rodney from Montgomery, AL on Feb 6, 2025


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Professionalism
Cons:
None

by Karen M from Hollywood, AL on Mar 9, 2024


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by Robey from Birmingham, AL on Dec 28, 2023


  • Selection: Good
  • Expertise: Excellent
Pros:
Expertise
Financing
Price
Cons:
None

by Linsey from Titus, AL on Dec 7, 2023


  • Selection: Good
  • Expertise: Excellent
Pros:
Customer Service
Recommendations
Cons:
None

Official Response
Hi Linda!! Thank you so much for this positive feedback! We love to hear it! We appreciate you and giving us the opportunity to help you sleep better!


  • Selection: Good
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Communication
Delivery Speed

by Burak D from Fairhope, AL on Mar 10, 2023


  • Selection: Fair
  • Expertise: Good
  • Service: Fair
Pros:
None
Cons:
Professionalism
Transparency

by Chanda from Birmingham, AL on Jan 23, 2023


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Expertise
Sales Pressure
Store Cleanliness
Cons:
None

by Lauren from Cullman, AL on Aug 9, 2022


  • Selection: Excellent
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Return Policy
Overall Value

by Secunda from Northport, AL on Apr 5, 2022


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Expertise
Cons:
None

by Darlene from Foley, AL on Feb 26, 2022


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by M from Decatur, AL on Dec 20, 2021


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Delivery Service
Professionalism
Cons:
None

by Barbara r from Daleville, AL on Dec 15, 2021


  • Selection: Good
  • Expertise: Good
  • Service: Excellent
Pros:
Delivery Service
Cons:
None

by Sheldon from Franklin, TN on Sep 13, 2021


  • Selection: Good
  • Expertise: Good
  • Service: Fair
Pros:
Customer Service
Cons:
None

by William from Madison, AL on Sep 6, 2021


  • Selection: Good
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Return Policy
Transparency

by Elnora from Ragland, AL on Apr 16, 2021


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Store Appearance
Cons:
None

by Al from Fairfield, AL on Jan 17, 2020


  • Service: Very poor
Pros:
None
Cons:
Return Policy

by Vickie from Hickory Valley, TN on Jan 15, 2020


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Price
Product Selection
Cons:
None

by Terry B from Gadsden, AL on Sep 2, 2019


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None

by Elise from Birmingham, AL on Apr 1, 2019

Official Response
Thank you very much for your review Elise! We greatly appreciate you taking the time to do this! We will let Henry know!


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Overall Value
Cons:
None

by Jeff from Moody, AL on Jan 26, 2019


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Cons:
None

by Gina from Rome, GA on Aug 21, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Professionalism
Cons:
None

by Dr. M from Birmingham, AL on Apr 27, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Professionalism
Cons:
None

by Sharon from Prattville, AL on Apr 5, 2018

Official Response
Sharon, thank you very much for your review on the Prattville store as well as the nice things you had to say about Greg! I will pass this along to him!


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by Ella from Daphne, AL on Nov 25, 2017


  • Selection: Fair
  • Expertise: Good
  • Service: Fair
Pros:
None
Cons:
None

by Vicki from Tuscaloosa, AL on Nov 22, 2017

Official Response
Hey Vicki and anonymous, we go over our policies at the time of purchase. There are no “tricks” it’s all laid out in our policies. Adjustable bases are not exchangeable because they are a motorized product and that applies with most retailers. Our policies are better than all of our competitors and we take pride in setting them up to be better. I’m sorry we didn’t meet your expectations but we really strive to make sure our guests are taken care of at the end of the day. We want everyone to sleep better and in turn be customers of ours for life. We’d like to try to see if we can make things right if you can contact us directly.


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Cons:
None

by Patricia from Pinson, AL on Sep 29, 2017


  • Selection: Good
  • Expertise: Good
Pros:
Delivery Service
Expertise
Sales Pressure
Cons:
None

by Sylvia from Prattville, AL on Sep 11, 2017

Official Response
Thank you Sylvia, we appreciate you choosing to let us find you a better night's sleep!


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Shopping Efficiency
Cons:
None

by Joseph from Leeds, AL on Aug 16, 2017

Official Response
Thank you Joseph!


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Professionalism
Store Appearance
Cons:
None

by Don from Bessemer, AL on Jul 15, 2017


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Professionalism
Sales Pressure
Cons:
None

by Brenda L from Montevallo, AL on Jul 6, 2017


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None

by MICHAEL from Morris, AL on Jun 28, 2017


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Delivery Speed
Professionalism
Cons:
None

by Vic a from New Market, AL on Apr 19, 2017

Official Response
I Vic, thank you for your review and sorry that it took so long to resolve. I am happy to hear that Tim made it right!


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Delivery Speed
Cons:
None

by Kathy on Mar 29, 2017


  • Selection: Good
  • Expertise: Excellent
Pros:
Customer Service
Product Information
Cons:
None

by brenda from Orange Beach, AL on Feb 14, 2017


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Product Information
Cons:
None

by Serina H from Athens, AL on Jan 26, 2017