Disagree with Consumer Report. Sags in center in 1 mo.
Store trial OK and firm but told it was softer from trial use. Mine would be harder but soften in short time. It has, after only one month, right in the center. Edge much firmer and more comfortable than spring area, sags at hip line on 140 lb 5' 2" gal. after an hour use. Our heads slip down off pillow. Only two layers of foam on top of springs gives husband (5'10" 212 lbs.) a feeling of sleeping on an egg carton. Got an iSeries Expression, (hardest mattress) put a thick pad on it and he is fine. I put an additional box store 1" foam topper on my side and with the mattress support and the added softness it's great. Beats the iSeries Promenence for a grand less and no more back ache.
This review is for Serta iSeries Vantage Firm
Owned for: 1-3 months
Condition: Moderately worn
Over 65 years old
Female
Side Sleeper
100-150 lbs
Prefers Medium Feel
Back Pain, Sleep Apnea
Official Response
Thank you for sharing your experience with the iSeries collection. In regards to the sagging in the center, please make sure that your bed frame is providing the proper center support that extends to the floor. For reference, please see our online warranty brochure: http://bit.ly/1K1Zdqr
Got this to replace a king coil plush that was too soft. Got this and I'm not disappointed with the quality at all. It's a bit firm but really supports well and evenly. Would recommend this mattress.
This review is for Serta Perfect Day iSeries Profiles Stride Firm
This mattress was great for about 6 months. After that, it started to go downhill. I have had the mattress for 3 years, and it has body indentions. The thing is getting more and more miserable. I will have to buy a new mattress soon. A mattress that sells for over a grand should last much longer than this!
The bed is soft, but over a couple of months I can really feel the indents where I sleep. Moving over a couple of inches makes for a very unpleasant sleep. I wouldn't buy another goal mates again. I would go with a coil mattress with a pillow soft top.
This review is for Serta iSeries Commendation Pillowtop
Owned for: 1 year
Condition: Moderately worn
35 - 44 years old
Male
Side Sleeper
150-200 lbs
Prefers Softer Feel
Sleeping Hot
Official Response
Hi William - thanks for your review. Our pillow top mattresses are built with an additional upholstery layer at the surface for enhanced cushioning. These are typically our softest mattress models, and while many have told us that they love this type of plush comfort, others will need something firmer. We suggest contacting your store of purchase to discuss your comfort exchange options if you are still under the trial period.
Within one week of sleeping on bed I was in worse pain
I went back to the store to talk to the salesman about switching out the bed (in a wheelchair) and was made to feel like I was bothering the salesman and told it would go against his record and made to feel bad.I am a 72 year old woman with spinal stenosis on a limited income. I was told there was this wonderful guarantee , at the time of purchase, where if it wasn't comfortable, I could switch it out for another mattress. The salesman made me feel terrible. I came home, and put a memory foam topper on my new mattress and until today, that is the only way I can sleep on it. The support was not good for my back due to my back problem. I explained that to the salesperson when I purchased the mattress. I will never buy anything at that store again.
Hi Caroline - thanks for sharing this with us. We are sorry to hear that the mattress model you selected wasn't the right comfort match for you. We aren't sure which model you have in order to recommend a different type of comfort that may work better for you. We suggest contacting your store of purchase to speak with a manager to help you with a comfort exchange if you are still within your trial period. You can also reach us for assistance at 1-888-557-3782.
The spots where my wife and I sleep have sagged and after a few hours each night your sunk too far to move. As a result the center has a hump. We have tried to have it replaced but the retailer is telling us it's not "bad enough" for warranty replacement.....I think if we are complaining it's no good that means it's "bad enough". Each morning we complain how much longer do we have to wait for a replacement. The warranty is 10 years and the comfort was gone after 6 months.....listen to your customers Gardner White and Serta.
This review is for Serta iSeries Commendation Pillowtop
I would like to try sleep number or something that changes for my own desired sleep. I feel like I sleep ok but nothing different from my $100 mattress to this one that costed over $1000
