We purchased a Symbol mattress in March 2013. After 3 month we experienced indents of 1 inch in the mattress were our bodies made contact. I contacted the manufacturer and was told the indents had to be 2 inches. I have never had problems with my back before, Since I have had this mattress I wake up several morning with a sore back. DO NOT PURCHASE A SYMBOL MATTRESS.
This review is for Symbol
Owned for: 1 year
Condition: Completely worn
55 - 64 years old
Female
Back Sleeper
150-200 lbs
Prefers Medium Feel
Official Response
Marie,
We understand you are dissatisfied, you have voiced your concern clearly. We responded in turn with our policies - those are not satisfactory to you even though they were in place well before you ever bought the mattress. You seem to have a bad habit of jumping to conclusions and assuming facts where there are no facts which makes it impossible to have any sort of dialogue.
Good luck with your future purchases, I hope they meet all your needs and demands, we are sorry you had a bad experience with Symbol Mattress.
My fiancé and I purchased this mattress about a year ago. He could probably care less what he sleeps on, but I am like the princess and the pea! This mattress has been great and is holding up very well. I had a twin pillow top from a more expensive brand when I was in college, and it got the dreaded sink hole after a few months. This mattress has just gotten a little softer (which I actually like) but has not yet begun to sink in too much. I love it! Great value as well.
This review is for Symbol Comfortec Carlton Pillow Top with Memory Foam
This is the most awful mattress I have EVER slept on. After only six months it is starting to sag. The company will not offer a refund, or discount. They also will not cover it under any warranty because the sag has to be two inches deep. Of course, by the time the mattress has that large of a dip in it, the warranty will be expired. To make things even worse, the customer service at symbol mattress is horrific. I was told that I would receive a phone call the day I contacted the company, but I was not contacted until FIVE days later. This company sells poor quality products, and offers even worse customer service. I feel absolutely robbed. I wish I could give this zero stars.
This review is for Symbol Comfort Innovations Galileo Plush
This is the second Symbol mattress I have had. The second one being a replacement after the first one started dipping in the middle. The first one I had for 3 months. Keep in mind I worked out of town and was only home 3 nights a week, so the use of this bed was minimal. i called Gibson McDonald where the matress was purchased and they had it replaced, that took over a month. I received the second mattress and low and behold it is doing the same thing. I reluctantly called again to let them know that it had the hammock effect going on again. My old mattress I purchased over 10 years ago holds up better than this one, and wasn't even a name brand mattress. I would NEVER buy a Symbol again.
My husband and I have purchased 3 beds in the last 5 years, and finally we found this bed. We are both side sleepers, and this bed feels so good! We are finally sleeping thru the night!
This review is for Symbol Kingsbury Pillow Top with Memory Foam
this bed was a hit from the first night...cool, not hot, held me just the way i like to be held. I have since purchased this bed for my daughter for her first anniversary.
One last thing, this bed was under a $1000 dollars...best value I saw while shopping,
This review is for Symbol Kingsbury Pillow Top with Gel & Latex
I am in need for a new mattress for my daughter. She has been sleeping on the same low priced starter bed now for 19 years and she is complaining that her back is hurting when she wakes up.
I sleep on the Dorchester Pillow Top With Latex and I love it!!! So I knew I wanted to stick with Symbol Mattress since I am pleased with my set.
I was searching on the web for new innovations in types of beds and came across this web site. After looking at the various comments and reviews, I think that I will choose the Dorchester with Blue Gel Memory Foam for her.
I gotta say that Symbol Mattress makes a great bed that doesn't hurt your wallet or your back.
This review is for Symbol Comfortec Dorchester Pillow Top with Latex
The salesman told me that it has 4 inches of latex foam. I tried many different beds in their store, and one other. This was by far the most comfortable bed of all. I highly recommend it!
This review is for Symbol Contour Classic Kensington
Would not recommend would not ever purchase this type of mattress again.
Not meant for 2 people. Very Hot. Left body divets where you sleep. When the partner leaves for a short time his spot feels like an oven.
