Serta
Mattress Ratings & Reviews

93/100

Excellent

Based on 128k real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.5 Years

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.5 Years

Shop this Brand

on serta.com

Not sure this product is right for you?

Take the

GoodBed Match Quiz

Write a review of this product

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128k total ratings, 544 with reviews

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Larry KTemple City, CA

Review left on Mar 24, 2011

THE WORST COMFORT SYSTEM

There is absolutely NO way to stay on this bed. Faulty deign or not 1st quality. I spend nearly every moment trying to NOT end up on the floor. Something that you would have to experience to BELIEVE! Leeds and Serta will not honor a Brand New Purchase! Buyer Beware!

This review is for Serta Perfect Sleeper Langdon Firm Plush Pillow Top

Male

Back Sleeper

150-200 lbs

See full review+ 1 comment

Missy BLouisville, KY

Review left on Feb 6, 2011

Cushy Enough for Goldilocks

This soft, cushy matress seems just right to this Goldilocks, so overall I would recommend it. With a nice plush pillowtop, it feels like falling into a cloud. However, after reading some of the other posts, I hope this doesn't start sagging. It is already showing some indentions after only six months of use, but it is still comfortable. I will be very sad it if sags!

This review is for Serta Perfect Sleeper (Pre-2019)

Female

Side Sleeper

150-200 lbs

See full review

Nancy CProvidence Forge, VA

Review left on Feb 6, 2011

Like Paula, but bought for comfort

New line of mattresses with Serta. Came in to look at a lower cost memory foam but as soon as I tried the Paula Deen Lady Bird I was hooked. Looking for a mattress that would give hip and back support since I am a side sleeper, and was very impressed with the Paula Deen Line.

This review is for Serta Paula Deen

Female

Side Sleeper

150-200 lbs

See full review+ 1 comment

Brian SPlainfield, IL

Review left on Jan 29, 2011

$2000 in the garbage in less than 1 year

Absolutely horrible. Purchased be from American Mattress in Oswego, IL. Literally carrying bed to the curb on Monday AM as my new bed is being delivered by Costco, who will stand behind their product. Bed was comfotable for 3 months before deteriorating into a bed with 2 body impressions that cause aching back. American Mattress offered to credit 80% of the mattress if I bought a $3,500 tempupedic. Very poor product made by Serta, very poor support from the company who took my $2,000.

This review is for Serta Perfect Day

Male

Side Sleeper

200-250 lbs

See full review+ 2 comments

Michael BSan Antonio, TX

Review left on Nov 23, 2010

Customer Service Let-down

I bought this mattress is AZ at a military AAFES store. It was a great mattress and slept well for about 6 months. After than the mattress began sagging on both sides. You could feel lumps in the middle 1/3 areas. I called Serta and they requested pictures and the tag information rather quickly. After submitting the information, they sent a specialist out to my home. He took measurements and laughed saying he had never seen a mattress go THAT bad before. 3 1/2" depressions, and the mattress cover itself seemed "detacted" from the internal parts. After he left, I waited a few weeks and nothing. I called Serta customer service as well as AAFES and both seemed to be clueless that I even exsisted. I provided my case number and finally was told my case was closed as non-warrantied. I was told it was because I failed to provide enough "proof of defect". I was beside myself! I asked for a supervisor and was told then that I failed to provide pictures of my mattress and they wouldn't send a specialist out until I did. I explained they had alreay BEEN out and measured. They said there qas no record of this. I had to start ALL OVER! I went through the whole process again. Meanwhile I sold my bed and was waiting for the new bed to arrive (special order) when the specialist arrived at my house. The mattress set was on the ground while awaiting the bed. The specialist immediately told me he was voiding my warranty for this. Serta required the set to be "property supported by a railing system". I showed him the pictures of the mattress set on the bed and explained that I had JUST sold it less than a week ago. He said it didn't matter - what matterd is what HE saw. So now I am shopping for a new mattress to replace it without benefit of a warranty exchange because my mattress at off a railing for 17 days - even though I had pics of it ON the bed, and the claim was made whil eit was on the rails and the first specialist failed to file correctly. Thanks Serta!

This review is for Serta Perfect Sleeper (Pre-2019)

Male

Back Sleeper

200-250 lbs

See full review+ 12 comments

Mike BCottage Hills, IL

Review left on Nov 18, 2010

Don't waste your money!

This is the worst mattress ever. It was comfortable for about 3-4 months, then it started developing a rut in the middle. I am a single guy and the only one who sleeps on this mattress. It kills my back now. I have had to sleep in my spare room on a no-name mattress that is much better, even after a year.

This review is for Serta Vera Wang

Male

Back Sleeper

200-250 lbs

See full review+ 2 comments

Glenna PSurprise, AZ

Review left on Nov 10, 2010

Sleeping in a hole

At first the bed was very comfortable but after sleeping on it all night my body hurt all over. At first I thought it was me until the HOLE began to appear. I called RC Willey and told them about it, they sent out an inspector and they declined replacing it then 10 months later I couldn't take it any more and they sent out another investigator to evaluate the bed. Serta is giving me full credit to purchase another Serta mattress of my choice.

This review is for Serta Vera Wang Serene Nature Latex Plush

Female

Back Sleeper

150-200 lbs

See full review

Catrina TLyndonville, NY

Review left on Oct 20, 2010

Mattress sinks in center!

I went with the latex mattress after extensive research and wanting to get away from inner spring mattress then trying it out in the store. It was great at first, meaning a few months. After that I started to notice the center of the mattress would not spring back and left a permanent indentation about 3" deep. This has become worse as time has gone by and I'm waking with awful back pain. I contacted the company but they told me I had to contact the store! Then there is a huge charge to pick up/and deliver for repairs. This has a 30 year warranty with the first 10 years non prorated so I suppose the pick up/delivery charge is their way to make more money. This set, queen, cost $4.000.00!! In case you're wondering, No, I'm not an extra large person that caused this mattress to sink. I'm 130 lbs and am the only one sleeping on this set. I'm livid! I'm contacting the store this week and can't wait to see how they handle this.

This review is for Serta Vera Wang Serene Grace Latex Plush

See full review+ 2 comments

Craig TMurrysville, PA

Review left on Oct 19, 2010

WIsh I kept my old bed!

I weigh 190lb, and sleep alone....within 6 months I noticed serious sagging in center of bed where the saleperson pitched about alll of the support and the double springs,blah,blah,blah. Well I will tell you it feels like they forgot to install any springs, there is absolutely no spring back whatsoever....I wake up with terrible low back pain, and my girlfriend refuses to sleep on it due to same issues. What a horrble product and waste of my hard earned money...stay away from this product.

This review is for Serta Vera Wang Petals Euro Top

See full review

Jeff GAnnapolis, MD

Review left on Oct 11, 2010

Doesn't hold up well.

The last 2.5 years have been down hill from there!.... literally. The depressions in the bed on both my wife's side as well as mine are 2+ inches deep. We had a mattress specialist come measure and take pictures. I'm 175 lbs... an average sized person... My wife is also average sized person. The ridge running down the middle of the bed was enormous! We rotated the mattress regularly, the support structure is what Serta gave us... unforutunately, I have not had a good night sleep in years. My wife and I both seek out the living room couch rather than spend a night on a Serta Perfect Day. I would rate it a "Do Not Buy" for certain.

This review is for Serta Perfect Sleeper Aurra Euro Top

See full review

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Serta
Mattress Ratings & Reviews

THE WORST COMFORT SYSTEM

Cushy Enough for Goldilocks

Like Paula, but bought for comfort

$2000 in the garbage in less than 1 year

Customer Service Let-down

Don't waste your money!

Sleeping in a hole

Mattress sinks in center!

WIsh I kept my old bed!

Doesn't hold up well.

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta Mattress Ratings & Reviews

THE WORST COMFORT SYSTEM

Cushy Enough for Goldilocks

Like Paula, but bought for comfort

$2000 in the garbage in less than 1 year

Customer Service Let-down

Don't waste your money!

Sleeping in a hole

Mattress sinks in center!

WIsh I kept my old bed!

Doesn't hold up well.

Serta
Mattress Ratings & Reviews