Serta
Mattress Ratings & Reviews

93/100

Excellent

Based on 127k real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.7 Years

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.7 Years

Shop this Brand

on serta.com

Not sure this product is right for you?

Take the

GoodBed Match Quiz

Write a review of this product

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127k total ratings, 540 with reviews

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Michael BSan Antonio, TX

Review left on Nov 23, 2010

Customer Service Let-down

I bought this mattress is AZ at a military AAFES store. It was a great mattress and slept well for about 6 months. After than the mattress began sagging on both sides. You could feel lumps in the middle 1/3 areas. I called Serta and they requested pictures and the tag information rather quickly. After submitting the information, they sent a specialist out to my home. He took measurements and laughed saying he had never seen a mattress go THAT bad before. 3 1/2" depressions, and the mattress cover itself seemed "detacted" from the internal parts. After he left, I waited a few weeks and nothing. I called Serta customer service as well as AAFES and both seemed to be clueless that I even exsisted. I provided my case number and finally was told my case was closed as non-warrantied. I was told it was because I failed to provide enough "proof of defect". I was beside myself! I asked for a supervisor and was told then that I failed to provide pictures of my mattress and they wouldn't send a specialist out until I did. I explained they had alreay BEEN out and measured. They said there qas no record of this. I had to start ALL OVER! I went through the whole process again. Meanwhile I sold my bed and was waiting for the new bed to arrive (special order) when the specialist arrived at my house. The mattress set was on the ground while awaiting the bed. The specialist immediately told me he was voiding my warranty for this. Serta required the set to be "property supported by a railing system". I showed him the pictures of the mattress set on the bed and explained that I had JUST sold it less than a week ago. He said it didn't matter - what matterd is what HE saw. So now I am shopping for a new mattress to replace it without benefit of a warranty exchange because my mattress at off a railing for 17 days - even though I had pics of it ON the bed, and the claim was made whil eit was on the rails and the first specialist failed to file correctly. Thanks Serta!

This review is for Serta Perfect Sleeper (Pre-2019)

Male

Back Sleeper

200-250 lbs

See full review+ 12 comments

Mike BCottage Hills, IL

Review left on Nov 18, 2010

Don't waste your money!

This is the worst mattress ever. It was comfortable for about 3-4 months, then it started developing a rut in the middle. I am a single guy and the only one who sleeps on this mattress. It kills my back now. I have had to sleep in my spare room on a no-name mattress that is much better, even after a year.

This review is for Serta Vera Wang

Male

Back Sleeper

200-250 lbs

See full review+ 2 comments

Glenna PSurprise, AZ

Review left on Nov 10, 2010

Sleeping in a hole

At first the bed was very comfortable but after sleeping on it all night my body hurt all over. At first I thought it was me until the HOLE began to appear. I called RC Willey and told them about it, they sent out an inspector and they declined replacing it then 10 months later I couldn't take it any more and they sent out another investigator to evaluate the bed. Serta is giving me full credit to purchase another Serta mattress of my choice.

This review is for Serta Vera Wang Serene Nature Latex Plush

Female

Back Sleeper

150-200 lbs

See full review

Catrina TLyndonville, NY

Review left on Oct 20, 2010

Mattress sinks in center!

I went with the latex mattress after extensive research and wanting to get away from inner spring mattress then trying it out in the store. It was great at first, meaning a few months. After that I started to notice the center of the mattress would not spring back and left a permanent indentation about 3" deep. This has become worse as time has gone by and I'm waking with awful back pain. I contacted the company but they told me I had to contact the store! Then there is a huge charge to pick up/and deliver for repairs. This has a 30 year warranty with the first 10 years non prorated so I suppose the pick up/delivery charge is their way to make more money. This set, queen, cost $4.000.00!! In case you're wondering, No, I'm not an extra large person that caused this mattress to sink. I'm 130 lbs and am the only one sleeping on this set. I'm livid! I'm contacting the store this week and can't wait to see how they handle this.

This review is for Serta Vera Wang Serene Grace Latex Plush

See full review+ 2 comments

Craig TMurrysville, PA

Review left on Oct 19, 2010

WIsh I kept my old bed!

I weigh 190lb, and sleep alone....within 6 months I noticed serious sagging in center of bed where the saleperson pitched about alll of the support and the double springs,blah,blah,blah. Well I will tell you it feels like they forgot to install any springs, there is absolutely no spring back whatsoever....I wake up with terrible low back pain, and my girlfriend refuses to sleep on it due to same issues. What a horrble product and waste of my hard earned money...stay away from this product.

This review is for Serta Vera Wang Petals Euro Top

See full review

Jeff GAnnapolis, MD

Review left on Oct 11, 2010

Doesn't hold up well.

The last 2.5 years have been down hill from there!.... literally. The depressions in the bed on both my wife's side as well as mine are 2+ inches deep. We had a mattress specialist come measure and take pictures. I'm 175 lbs... an average sized person... My wife is also average sized person. The ridge running down the middle of the bed was enormous! We rotated the mattress regularly, the support structure is what Serta gave us... unforutunately, I have not had a good night sleep in years. My wife and I both seek out the living room couch rather than spend a night on a Serta Perfect Day. I would rate it a "Do Not Buy" for certain.

This review is for Serta Perfect Sleeper Aurra Euro Top

Don't know Sleeper

See full review

Brennen ANew Iberia, LA

Review left on Oct 3, 2010

I hate Serta beds!!!!

I hate Serta beds!!!! My parents brought me a bed that had the Serta name brand on the label. I did not feel the pain until just a few weeks ago. Now, I wake up in pain, and the wheels that comes with the bed had came apart already. I will ask my doctor if a mattress like this is a good one this week when I go. If he tells me no, then my parents will have to spend some more money and get a Tempur-Pedic or a Sleep Number.

This review is for Serta

Male

Side Sleeper

150-200 lbs

See full review

Cindy MParksville, KY

Review left on Sep 9, 2010

"Sagging Wang"

My husband and I purchased this matress/boxspring set in our local serta store after carefully trying it out. It felt wonderful in the store.....firm yet conforming to your body then once you got up it went back into place. It seemed perfect, however, after about 2 weeks one of the corners swagged so bad that you would roll off the bed. They did replace the bed with a new one and it seemed to be much better but after 7 months of this new one there is much more sagging on both sides and much more than the 1 1/2 inches they allow. This bed will not last 20 years...my husband and I wake up with horrible back pain and we paid a fortune for it. I don't have any complaints about the store we purchased this from but more think that the Serta company needs to redesign the mattress.

This review is for Serta Vera Wang French Twist Firm

Female

Stomach Sleeper

150-200 lbs

See full review

Megan BAlbany, NY

Review left on Sep 1, 2010

Comfy and No More Back Pain

I am sleeping on a more comfortable mattress then ever before and yet softer, my back pain is going away. The service was great, wasn't too happy about the 20 dollar removal fee, but beggers can't be choosers.

This review is for Serta Trump Home

Female

Side Sleeper

See full review+ 5 comments

Kim PEllicott City, MD

Review left on Jun 17, 2010

Serta Sucks

This king size firm mattress lasted a year, maybe. We now have almost 2 inch indentations on both sides of the mattress. My wife weighs 120 and I weigh 195, so explain why this happened. So after five months of dealing with their idiots at customer service I am told yes your bed is defective; however, since there is a small coffee stain on the bed your warranty is void. They know the bed is defective and yet find a way out, ridiculous. I hate this company and these beds.

This review is for Serta

Side Sleeper

150-200 lbs

See full review+ 4 comments

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Serta
Mattress Ratings & Reviews

Customer Service Let-down

Don't waste your money!

Sleeping in a hole

Mattress sinks in center!

WIsh I kept my old bed!

Doesn't hold up well.

I hate Serta beds!!!!

"Sagging Wang"

Comfy and No More Back Pain

Serta Sucks

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta Mattress Ratings & Reviews

Customer Service Let-down

Don't waste your money!

Sleeping in a hole

Mattress sinks in center!

WIsh I kept my old bed!

Doesn't hold up well.

I hate Serta beds!!!!

"Sagging Wang"

Comfy and No More Back Pain

Serta Sucks

Serta
Mattress Ratings & Reviews