Sagging into a hole...not happy at all

We are so disappointed with this pillow top bed. It is too hot, there is no support in the middle of the bed. We slide down into a deep hole in the middle of our queen. Our store gave us no support, so will call Serta directly to get some answers!!!

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Pros:
    User also said: Comfy for one person sleeping in the middle and that all
    Cons:
    • Center Support
    • Retailer Service
    • Temperature Control
    User also said: Both of us slip and sag into the middle of the bed... can't sleep on surface due to the sagging.
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Very poor Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated