This bed is not supportive at all, and within 3 months of purcase was lumpy and sagging in the middle despite frequent rotation.
Causes back and hip pain as difficult to roll over during sleep and you sink into mattress. Not recommended for anyone with back issues or who prefers a firm mattress - claims it is firm but it is not
This review is for Kingsdown Sleeping Beauty Celine
Worst buy I ever made, it was a $ 8,000.00 mistake.
Don't trust the in store computer sleep surface diagnostic test. The printout said my wife needed a Med. Firm (Blue) I needed a Extra Firm (Red). Bob Mills could provide this dual surface requirement in multiple sizes, but none are kept in stock. We ordered a Cal. King with the surfaces listed on the store printout along with the other items required by the store to validate the factor warranty and the 90 day store sleep guarantee. After trying to sleeping on the mattress for several weeks it remains very uncomfortable for both me and my wife. Last week we when back to the Bob Mills store we bought it at to activate the store 90 days sleep guarantee. The sales manager told us that the guarantee didn't cover custom orders nor did they stand behind the surface diagnostic. Don't fall for their TV commercial where Bob Mills says "We got your back" it seems Bob only has your "back pocket" in mind.
This review is for Sleep to Live
Owned for: 1-3 months
Condition: Like new
55 - 64 years old
Male
Side Sleeper
200-250 lbs
Prefers Harder Feel
Arthritis, Back Pain, Hip Pain, Neck Pain, Plus Size
The bed seems great when you first get it, but quickly stops working the way is says it should. Five years in and the sides are broken down and it sagging everywhere. Purchased this bed because it was more expensive, suppossed to be of excellent quality and longevity, but has sadly disappointed me. My previous cheap mattress that I slept on a lot longer held up better and is still in better shape than this one. Hope the warranty works for me. However, really don't want a replacement from Kingsdown. Would rather get money back and purchase a different brand.
The bed was comfortable for the first few months. Then we noticed sagging and body impressions. We had the bed inspected and replaced after owning it for only 15 months. After 15months of use the sagging was the same as the bed we replaced after 10 years. Wished we had bought the other brand.
I bought the Kingsdown in June 2010, within months it started sagging. Now the seams are spitting open. Called customer service, I was told that the fabric is not under warranty, I tried to explain to them that it's not the fabric, but the seams are coming apart. I was told that they would send someone to patch my mattress.
Had this bed for just over twelve months. Bed keeps getting softer with one side worse than the other. Developed a hard ridge in the middle which does an amazing job of keeping you apart. Best bed for birth control ever made!
We bought a kingsdown mattress. I noticed that one side seemed slanted and I felt like I was rolling off the side. We had a inspector come out from Kingsdown who indicated that the bed was in fact 1" lower on one side of the bed. You can actually see the hump in the middle. We received a letter from Kingsdown that we were denied our warranty because the bed needed to be 1.5" lower at a minimum to be covered by warranty. So much for standing behind their product. Thumbs down for Kingsdown.
My experience is much like the other reviews here. Back and hips hurt to the point of having to go through physical therapy. Store refused to help. Manufacturer denied a problem. Spend too much and now have to shop for something else in less than fifteen months. Disappointed. Mad. Pissed off beyond words.
This review is for Sleep to Live
Owned for: 2 years
Condition: Completely worn
55 - 64 years old
Female
Back Sleeper
150-200 lbs
Prefers Harder Feel
Acid Reflux, Arthritis, Back Pain, Hip Pain, Osteoarthritis
We were fortunate enough to get the last of the double pillow tops before Kinsdown stopped making them. Although we have to flip and turn our mattress, it is absolutely worth it. Our mattress is just as soft and retained its shape just as it was on day one. We have had our mattress for 12 years and look forward to sleeping in our own bed every time we travel. Being a military family, our bed has been moved several times and we still think this was one of the smartest purchases we have made. Our children are spoiled now and will not sleep on anything but a Kinsdown.
