Aireloom
Mattress Ratings & Reviews

Thank you for taking the time to contact us. We appreciate any constructive comments regarding our brand and take great pride in producing mattresses, that are at all price points, the best value available and are always happy to hear of a satisfied customer. Thank you again for choosing Aireloom.

Mattresses come in many different levels of comfort and firmness. Comfort and Firmness are subject to each individual and is a mattter of personal preference. As with all new mattress sets you must expect some level of adjustment.Based on what you have written it appears, you may have purchased a mattress firmer than you need. The fact that the mattress is a one sided pillow-top is something that should have been discussed at time of purchase. As the manufacturer, we provide a warranty to protect your rights as a consumer and it clearly states what is covered. If you feel that the mattress is defective please contact our customer service department at 909-373-4211 .

We can appreciate your disappointment with your comfort preference, and the fact that at the time you selected a firmness that turned out not to be what you needed.There have been 3 inspections completed on your mattress set. The first inspection noted the body impressions exceeded tolerance and the mattress was replaced without question. The second and third inspection completed on the replacement mattress noted there were no manufacturing defects and that the mattress was not as firm as you expected. The fact that we did replace the mattress on the initial inspection states we will honor the warranty if the mattress or foundation fails because of a defect in materials or workmanship. To see our warranty go to ( http://www.Aireloom.com, click on warranty)

We understand that you are unhappy with the mattress set you purchased and WE are more than willing to work within the guidelines of the manufacturer's warranty to service your concerns. Upon your approval, we can make arrangements to have your sleep set inspected for any manufacturer defects. If the product is found defective under the guidelines of our warranty it will be repaired or replaced at our option. (see aireloom.com click warranty tab) Please feel free to contact our customer service department if you would like us to proceed with an inspection

We understand that you are unhappy with the mattress set you purchased and WE are more than willing to work within the guidelines of the manufacturer's warranty to service your concerns. As the manufacturer, we provide a warranty to protect your rights as a consumer and it clearly states what is covered. If materials or workmanship are not up to standard we will honor the warranty without question. Please contact our customer service-warranty department @ 909-373-4211 ext 230. To see our warranty go to http://www.Aireloom.com, and click on warranty.