Do not waste your money on an extended warranty

Do not waste your money on an extended warranty at Weekends Only. I bought a power recliner and paid for a 5 year warranty. After a few years the motor and/or switch went out. I filed a warranty claim on Feb. 21st. I waited a while with no contact, then attempted to follow up with the warranty company. They were hard to contact and reach an actual person. Once I did, I was told I would be contacted within 2-3 business days. Again, after no return contact, I went back to my local Weekends Only store to seek help. On March 19th, the store manager passed me off to an assistant, who took all my information and told me I would hear back from him within 5-7 days. As of March 28th, with still no contact from the store assistant, I called the store again. There, another manager told me he would look into it and "get back to me." Still nothing. So today, March 31st. I again emailed the original assistant I dealt with at the store on the 19th of March. He told me "My apologies for the delay in getting back to you. I sent an email to our warranty department and have not received a response. You can check the status of your claim here...." with a link back to the warranty company that has been totally unresponsive. I emailed him back and told him that was not what I needed, that I really needed his help in getting my claim addressed. His reply was: "I understand your frustration. Claims are not handled at the store level. I reached out to my warranty department and have not heard back from them. There isn't anything else I can do."

NO HELP WHATSOEVER!
Again, do not waste your money on an extended warranty at Weekends Only.
It is nothing but a run around, and if you shop and buy there, do not expect any service after the sale. I have had an unaddressed claim, with defective furniture, since Feb. 25th. It is now March 31st.
How many weeks should a customer deal with defective furniture?