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BUYER BEWARE

  • Selection: Fair
  • Expertise: Fair
  • Service: Very poor
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Posted by Alexis J from Raleigh, NC on April 10, 2023

O STARS ...and I mean 0 My experience with Tots to Teens has been an absolute nightmare. I read all of the reviews and I am shocked maybe because they bought only 1 item from them and I bought 2 beds, a desk , 2 dressers, and a crib for them and literally all of the items are in the trash. The first set of beds was assembled incorrectly with no brackets and screws and slats backwards an absolute mess and broke right away because it was installed with the wrong slats and screws for a completely different model and size bed. Tots to Teens came out and said they were going to fix it and the parts came in they put my beds on lack crates and said oh thee aren't the right pieces we need to order them. That was over a year ago... SMH The desk hut was never installed and because the rails to hold it up were never installed properly, and the first dresser I bought that was part of the set started to peel. At first I tough maybe its the kids they got something on it I have 3 boys so you know anything is possible...silly me relocating from NJ and not knowing where to get kids furniture from I bought another a dresser a red one it was on clearance so I said what the heck I was in to buy my youngest a crib so I placed the order. BIG MISTAKE The corners of the corners of the dresser literally peeled off and bubbled and the bottom of the crib they brought me bent and fell out when I put the crib mattress on top...nothing special just a regular crib mattress...Now fast forward to 3 weeks ago I get a call...Now this is comical that the bed slats from the first two beds are finally in and they want to come install them...let me backtrack a little and provide this very important detail this by saying I bought those beds, desk and dresser in August of 2020 I bought the crib and dresser in February in 2021 WTF!!!!!!!! Please tell me where you think those beds are I have moved from a 3rd floor apartment to my own home since then.


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