PLEASE DON'T WASTE YOUR TIME OR YOUR MONEY!!

PLEASE DON'T WASTE YOUR TIME OR YOUR MONEY!!

I had a decent experience purchasing my mattress at this location. However, the entire COMPANY is so SHADY. Less than a year ago I decided to purchase a mattress with the help of one of the In-Store Representatives. Hence, we paid over 4k for a product that would fit best for us. When the mattress arrived we realized it WASN'T as COMFORTABLE as the one we laid on at store, Hence we contacted customer services and was told we needed to break into the new mattress. After a few months the mattress felt more comfortable, but not as quiet as we wanted it. Consequently, we thought we needed more than 120 days to break into our new mattress; More importantly, we can submit a warranty claim if we didn't like the mattress after the 120 trial period. This was one of the WORST MISTAKES we've ever made. The mattress started to SAG after the 4TH MONTH, we started to have EXTREME BACK PAIN, & RESTLESS SLEEP. We've been at our worst since then.

You'll think the warranty claim process would be an easy procedure, but NO! Luckily for us our mattress is defective, but if your mattress is DESTROYING YOUR BACK, AFFECTING your SLEEP PATTERNS or is UNCOMFORTABLE, the warranty claim WOULDN'T BE GRANTED. Moreover, We had to jump through hoops just to get a warranty claim approved, and finally after a few weeks of acting accordingly we received our approval letter.

This Warranty Claim Approval letter states they'll only give a store credit for the defective product. NO REFUNDS! My mattress has been financed, and If i decide to buy a mattress that cost less than the value of the defective product, then REMAINING CREDIT CANNOT be used to PAY DOWN the FINANCING. Which means I'll be over 4k in debt, but laying on a mattress that cost me about 2k worth of store credit & LOSE the remaining CREDIT or I can use the rest to purchase random accessories.

This company is so SHADY, they are 100% using DECEPTION to make sales, and they rather jump through then give a refund.

The company needs to b