Terrible Exchange Policy – Bait and Switch Tactics!

I recently purchased a mattress from Mattress Firm during a promotional sale. The mattress and base were part of a bundle deal, and I was happy with my purchase. However, after receiving it, I realized I needed a different size and requested an exchange.

I was initially told that I would have to pay a $99.99 return processing fee, which I reluctantly accepted. However, despite the fact that the mattress price difference between sizes was originally minimal, they suddenly claimed that the mattress was no longer on sale, making the exchange cost $851.18 more! This is completely unfair and deceptive.

When I bought the mattress, the price difference between sizes was always the same, no matter which one I selected. Now, they refuse to honor the same logic and insist on charging full price. Their excuse? "Promo codes are not valid for exchanges."

This is a classic bait-and-switch tactic – they lure customers in with promotions, then make exchanges impossible without outrageous fees. Avoid Mattress Firm unless you enjoy getting scammed.

I will make sure to share my experience across all review platforms so others don't fall into this trap.