Poor delivery service

So I expected a delivery today and was told the warehouse didn’t have the correct adjustable platform bed but did have a higher priced model if I were willing to pay the difference. The other option was to use it for now until mine arrived. I refused delivery but can’t help wonder when my platform does arrive will it have been used already by another customer. As a veteran shouldn’t they have just given us the upgrade, God knows how long it will be now before I get mattress and platform. Keep you notified.