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Mary was very nice and informative. She at the end kept pushing for the tip of the line mattress but saying it's gonna be a better deal then the lower models but at the end she snuck in the " you have to buy one of our bases" if you want the warranty. Well the base was as expensive as the mattress and by the end 3 hours later we had to buy it all plus a waterproof sheet ($100) from them too. I left feeling ripped off, they are nice at the beginning then to seal the deal they bully you into all sorts of other stuff like a car salesman. The worst part was I knew the salesperson personally and she still did this to us. 4 years later this 19 inch Chattem and Wells mattress is my worst purchase.
