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Mattress 101
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Blatantly LIED to TWICE which cost me time and money

  • Expertise: Fair
  • Service: Very poor
Cons:
Delivery Service
Responsiveness

Posted by Michael from Hudson, NY on July 26, 2023

This must be why you cannot leave a review on the Mattress Firm website, you can only read good reviews. I was told "10 in stock, it will be delivered on Sunday with a 10-15 phone call before". No delivery, no message, I waisted the day watching my phone. 2nd LIE: "Sorry, it will be delivered Wednesday by our truck, the driver will call between 5-7pm the day before." No phone call again as I stared at my phone waiting for it to ring. After another call to the store, I was informed it's coming Fed-X. WTF?????


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