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We bought a mattress and was told to wait for a phone call to get it delivered the next Tuesday. We never got this call so I called into the store to inquire. The manager was already quite abrupt on the phone when answering then basically told me that they would deliver that night between 6-6:30pm and that if I wasn't available I'd have to wait for the next week. I said if it was next week could we then book a time ahead so that I would know. He said they couldn't be cause it was so busy and basically take it or leave it. So basically I have to push my plans til later because they are unwilling to book a delivery time with me ahead of time.
Just a note this is for the Kingsway store and not the Richmond one, and our original sales person was quite nice. It was the manager who was quite rude.
