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Mattress 101
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Horrible customer service

  • Selection: Fair
  • Expertise: Poor
  • Service: Very poor
Cons:
Communication
Customer Service
Return Policy

Posted by Karen from Clifton Park, NY on October 17, 2022

Issue with mattress and the replacement mattress. Told them that I want a full refund, but first got the run-a-round (store said call service, called service, they said to call store) and then was told that I can’t get a refund, only replacement. I don’t want a replacement (want to buy from a different company), I want a refund!

After dealing with them, I will NEVER ever buy anything from them again!!


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