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I went in with a description of a mattress I had slept on at Treasure Island Hotel and Casino in Vegas and Skip showed me a couple of similar mattresses. One of these was the Chattam and Wells mattress that I eventually purchased. Skip was very knowledgeable about the store's mattresses and the manufacturing process involved with each one, along with the pros and cons of each one. He was also very friendly and a pleasant person to work with. Delivery was set up at a convenient time for me and the delivery team arrived on time.
