Posted by J from Geneseo, NY on February 3, 2023
A word of caution- be very clear about what you are purchasing and if it does not meet your criteria upon delivery, do not sign off on the product. If there’s at all a chance for confusion when price matching a product, be diligent. We worked out a deal regarding an adjustable base for a comparable price of that from a big box national retailer. We were under the impression that the base we were receiving was “comparable” to that from the other store. I mentioned a specific feature we required multiple times and clarified it when agreeing to the purchase in store. The associates even brought out a tape measure knowing that this particular feature was necessary for us to be pleased with their version of the product. What we received was price matched but a much lower quality product, lacking key features we had discussed. Unfortunately, because we were not aware of the lack of their features upon receipt, we agreed to the delivery. I would encourage others to observe every aspect of the delivery process and ask questions to ensure that the product is correct. Because we signed off on the delivery, the company was unable to assist us beyond an apology. Moving forward with future mattress purchases, we will likely avoid this company due to this unfortunate misunderstanding. I would caution others in the market for a new mattress to be sure that they were being provided the correct product. The store does offer a wide variety of items but beware of inferior products. The staff is friendly and willing to work with you on finding a product that best suits your needs and budget, but be cautious with their price matching tactics. The delivery is FAST!
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Reviewer: J
Location: Geneseo, NY
Joined: Feb 3, 2023
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