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1 star because ZERO isn't an option here

  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor

Posted by Jon from North York, ON on February 27, 2026

Pathetic is how I would describe this company. The sales rep kept hovering when I told her to leave us alone, lied TWICE at the sale, denied it when caught, and the customer service is the worst I've ever seen. Wanted to buy a mattress and boxspring. Sales rep suggested a mattress protector - told me and my wife "it's 50 bucks". After I see on the bill, $149. I go back to confront them and she flat out lies, claiming she never said that. None the less, I demanded that money back and got the refund. Then the box. I asked for a boxspring and got an empty frame - no springs. Not what I wanted. For a WEEK NOW, it's back and forth with customer service about returning it. "Oh, it has springs," - no it doesn't. They sent the wrong one. "We know it's SKU# XXXXXX" - no, it's not. "send us a picture" - pictures sent of the tags, the SKU (which is different) and the box itself. "We can't tell if its the right one, send us more pictures". All I get are excuses from these fools who, flat out refuse to admit their wrongdoing and refuse to tissue a refund. They're scumbags, interested more in the money than their customers. Stay away from Leons, find a good mom & pop store. It's not like it was 20 years ago. Leon's absolutely sucks now.


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