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Natura Latex king bed - No warranty protection - very angry

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Posted by Peter & from Weymouth, MA on December 6, 2013

My wife and I bought a Natura Bed at Jordans after having a terrible Air Bed experience with a defective series of Select comfort bedding. We were 'granted' reselection - paid an additional 1000.00 and thought we had a 10 year warranty on our Natura Latex bed - this bed has been almost impossible to sleep on for more than 4 -5 hours at a time due to deep hammocking which creates ridges and no support.
We have been told 2x in 9 months that there is 'no defect' as the
topper warranty is only 2 years while the other components have a 10 and 20 yr warranty. This is totally unacceptable and the manufacturer should be forced to stand behind this grossly expensive product,
Determined to seek relief through all means possible including consumer protection/ legal action - My hope is that Jordan's will act as they typically do and give us the relief we seek. PManzo - Weymouth, MA ****UPDATE ON SERVICE ISSUE- Jordan's Furniture has completely resolved the warranty issue and I am very satisfied with the Manager's considerate and professional response and resolution. He has completely restored my faith in this furniture company. I will continue to purchase ALL my furniture there - Thank You Jordan's!!!!! **********

    Comments (1)

    I wish I had read your review before I purchased the same bed from Jordan's. I just wrote a review of it. I would love to know how your issue was resolved since I am in the middle of haggling with their customer service on this.

    By: Paula of Cohasset, MA on November 18, 2014

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