Quality Furniture, OK prices, horrible service.

TL;DR
Great furniture, quality stuff. Bad customer experience. Do not recommend.

Excellent quality furniture. Horrible customer service post sale. Was told by the salesperson that if we had any issues to just contact Hoffmans and they would be able to assist. Specifically mentioned that we would be moving g soon and had concerns about disassembly and reassembling the sectional. Was assured again this was a common concern and that Hoffmans would be able to provide someone to assist, for an additional fee.

I spoke directly with Mandy the General manager. Quite possibly the least pleasant manager I've worked with ever. She made it quite clear that NO furniture company would EVER come out to assist with this type of request. I want to re-iterate, I am not asking for a free service. I am asking for a technician to come to my home and disassemble these furniture pieces for which I was never provided instructions. I fully expect this to incur an additional fee, this is what my salesman, Nathan, told me I could expect in the event I needed this service. Mandy made it known that I was beyond rude and hung up on me.

The experience is why I support a small locally owned business. When that experience changes to something less than helpful there’s no advantage in supporting that local business when the same product can be purchased from big box stores for a lower price.